At a Glance
- Tasks: Investigate, negotiate, and settle claims while providing top-notch customer service.
- Company: Join Allianz, the world's number one insurance brand with a focus on innovation.
- Benefits: Enjoy flexible working, competitive salary, and a range of perks including discounts and bonuses.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Make a real difference by helping customers through their claims journey.
- Qualifications: Strong organisational skills and excellent communication abilities are essential.
The predicted salary is between 25000 - 30000 £ per year.
As a Claims Handler at Allianz, you will play a key role in delivering on our promise to customers by investigating, negotiating, and settling claims within agreed authority levels. You will ensure compliance with regulatory standards while providing exceptional customer service. This role requires strong organisational skills, attention to detail, and the ability to collaborate effectively with colleagues and stakeholders.
Location & Salary
This role is based in Bournemouth and offers hybrid working, with a requirement to attend the office 2-16 days per month. Weekly working hours: 37.5. Salary: £25,307. Salary is only one part of our total reward package, which also includes a comprehensive range of benefits and development opportunities.
Key Responsibilities
- Register and validate new claims promptly, ensuring accurate application of policy terms and conditions.
- Investigate, negotiate, and settle claims within your authority level, delivering fair and timely outcomes.
- Manage a varied caseload, including potential fraudulent claims, with proactive evidence gathering and risk assessment.
- Liaise with underwriters, suppliers, solicitors, and loss adjusters to ensure smooth resolution of claims.
- Maintain accurate reserves and process payments in line with company guidelines and regulatory requirements.
- Handle internal tasks such as diaries, inactivity, cheques, and recoveries within agreed timeframes.
- Ensure compliance with referral processes for claims outside authority limits.
- Contribute to team development by sharing knowledge and supporting less experienced colleagues.
- Identify opportunities to improve processes and enhance customer experience through innovation and technology.
Essential Skills & Experience
- Strong organisational and multitasking skills.
- Excellent communication and customer service abilities.
- Ability to work under pressure and meet deadlines.
- Good understanding of telephony-based customer service environments.
Desirable
- Previous insurance or claims handling experience.
What We Will Offer You
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
- Flexible buy/sell holiday options
- Hybrid working
- Annual performance related bonus
- Contributory pension scheme
- Development days
- A discount up to 50% on a range of insurance products including car, home and pet
- Retail discounts
- Volunteering days
Our Ways of Working
Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABI’s flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Diversity & Inclusion
At Allianz, we prioritise diversity and inclusion, demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer. We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success. We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.
Accessible Application for All
As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role. Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
HR
For any inquiries or to submit your application, please contact: Georgie Hill. If you are an at-risk candidate facing potential redeployment, please include this information in your CV. Closing date: 17/2/2026. We reserve the right to close the ad early if we reach enough applications.
Claims Handler in Bournemouth employer: Allianz UK
Allianz UK is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the actuarial pricing function. With flexible working options, comprehensive benefits, and a strong commitment to employee development, Allianz empowers its team members to thrive both personally and professionally. Located in vibrant cities like London, Leeds, Bournemouth, and Birmingham, employees enjoy a supportive culture that values inclusivity and work-life balance, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Allianz on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common claims handling scenarios. Think about how you'd investigate a claim or handle a tricky customer situation. We want you to shine when it comes to demonstrating your skills!
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or claims in the past. This will highlight your ability to juggle responsibilities, which is key for a Claims Handler.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates there, so keep checking back!
We think you need these skills to ace Claims Handler in Bournemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisational skills and any previous claims handling experience to show us you're a great fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you want to work at Allianz and how you can contribute to our team. Be sure to mention your customer service abilities and any relevant experiences that align with the role.
Showcase Your Attention to Detail:In your application, demonstrate your attention to detail by ensuring there are no typos or errors. This is crucial for a Claims Handler, so we want to see that you take pride in your work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for all the fantastic benefits we offer at Allianz.
How to prepare for a job interview at Allianz UK
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of claims handling processes and regulations. Familiarise yourself with Allianz's policies and how they apply to different scenarios. This will help you demonstrate your understanding and show that you're ready to tackle the role head-on.
✨Showcase Your Organisational Skills
As a Claims Handler, you'll need to manage a varied caseload. Prepare examples from your past experiences where you've successfully juggled multiple tasks or projects. Highlight your ability to prioritise and stay organised, as this is crucial for meeting deadlines and ensuring customer satisfaction.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, be sure to listen actively and respond thoughtfully to questions. This will not only showcase your communication skills but also your ability to collaborate effectively with colleagues and stakeholders.
✨Emphasise Your Customer Service Experience
Allianz values exceptional customer service, so be prepared to discuss your previous experiences in this area. Share specific examples of how you've gone above and beyond to assist customers, resolve issues, or improve their experience. This will demonstrate your commitment to delivering outstanding service in your new role.
