Personal Accident Claims Handler in Croydon

About Allianz

We are proud to be one of the world’s most trusted insurance companies, with a workforce as diverse as the world itself. As the trusted insurance partner to over 700,000 customers across Ireland, we have built a brand based on trust, integrity and outstanding customer service for over 100 years and our success is primarily down to the incredible people we employ.

We strive to deliver fantastic customer experiences through innovative thinking, state of the art technology, excellent training, outstanding customer service, dedication and team work. As an employer, we truly care for our employees and their individual needs and aspirations. With this in mind we have tailored our work approach to ensure you the flexibility and support needed to excel in your role. While the role is officially based in Elm Park, Dublin 4, the team work within a hybrid working model.

We are incredibly proud to be recognised as a Great Place to Work having won the Super Large Category during the 2025 Awards, as well as being one of Ireland’s Best Workplaces for Women and Best Workplaces for Health & Wellbeing in 2025! If you\'re ready to take the next step in your career, apply now and become part of the team!

The Opportunity

As a Personal Accident Claims Handler you will be responsible for managing and processing claims related to personal accidents. The role requires a keen eye for detail, strong communication skills, and the ability to work efficiently under pressure. The PA Claims Handler will ensure that all claims are handled in accordance with company policies and legal guidelines.

Key Responsibilities:

• Deliver excellent standards of customer service through high quality and efficient handling of policyholders claims.
• Registration, handling and settlement of personal accident claims for a key Allianz account
• Accurate and comprehensive recording of all transactions and decisions
• Compliance with company quality standards
• Compliance with financial services authority requirements for claims handling
• Achievement of agreed targets in relation to settlement rate, calls answered and completions
• Liaising with others to obtain and deliver information that is critical to service and control of claims costs
• Be aware of fraud indicators to identify potential fraud cases and escalate them to the relevant personnel in our Fraud Investigation Unit (FIU)

Key Requirements / Skills & Experience

Essential:

• Minimum 1-2 years’ experience in Insurance Claims handling or Underwriting
• APA Qualified or studying towards an APA, CIP or a relevant insurance qualification to meet MCC requirements*
• Skilled communicator & negotiator, with ability to work on initiative and manage own time effectively

Desirable:

• Relevant third level qualification
• Experience in Property (commercial or household) Claims handling

Allianz plc. is regulated by the Central Bank of Ireland.

MCC:

**This role is subject to Minimum Competency Code (“MCC”) as provided for by the Central Bank of Ireland.A recognised insurance qualification may be required for this position. Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland.This role is a Control Function (CF-5, 6) and is subject to F&P Standards.This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023.See Link:Individual Accountability Framework | Central Bank of Ireland.The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required.

75867 | Customer Services & Claims | Professional | Non-Executive | Allianz Ireland | Full-Time | Permanent