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- Tasks: Help customers with policies and provide outstanding service through calls.
- Company: Join Allianz, a trusted leader in insurance and asset management.
- Benefits: Enjoy competitive pay, flexible hours, and great employee perks.
- Why this job: Make a real difference by supporting customers and enhancing their experience.
- Qualifications: Good education, empathy, and strong communication skills required.
- Other info: Comprehensive training and career development opportunities await you.
The predicted salary is between 30000 - 42000 £ per year.
The role: As a customer service adviser, you will be helping our customers, dealing with new and existing policies. You will be delivering outstanding experiences by providing practical solutions regarding current or new policies. You will use your organisational skills in a kind and empathetic way, ensuring our customers are cared for at every step of the way. Dealing with both inbound and outbound calls, you will have excellent communication skills with the ability to stay calm under pressure.
Hours: This position is based on a 35-hour week and will include working 1 in 5 weekends along with bank holidays. Shifts are covering between 8am and 8pm Monday to Saturday and between 9am and 5pm Sundays.
You will:
- Handle all inbound and outbound calls in a helpful, polite and professional way.
- Provide proactive solutions to our customers including any upgrades needed for their policy.
- Handle medical screening for any customer who needs to declare a pre-existing condition.
- Handle any query and ensure the customer's policy is updated with summary notes of any conversation had.
- Monitor all aspects of the task to ensure all services are provided at the agreed time and customers are kept fully appraised of the progress.
About you: You will have a good level of general education, including Maths & English A-C GCSE or equivalent. A genuine desire to provide a high level of customer service. Have the ability to effectively manage multiple policies. Able to show empathy and remain calm in a pressurized environment. Flexible and able to work a variety of shifts. Previous experience of working from home within a telephone-based environment/call centre.
You will receive excellent training for this role as we are dedicated to ‘Achieving Excellence Through Learning.’ You are always encouraged to bring your ideas and highlight any areas for improvement in processes.
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment-linked benefits. We will provide you with competitive annual leave and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility and an Interest-free season ticket loan after probation.
Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation. We also provide a comprehensive Employee Assistance Programme (EAP) which is available from day one of employment. Confidential 24/7 helpline and an app to access life, money and wellbeing resources including mental wellbeing support, debt and legal advice.
About Allianz: Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.
Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don’t just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Customer Service Advisor employer: Allianz Popular SL.
Contact Detail:
Allianz Popular SL. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Make sure to research Allianz and its values before your interview. Knowing what they stand for will help you connect your own experiences to their mission, showing that you're not just a good fit for the role, but also for the company culture.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls, try role-playing with a friend or family member. This will help you stay calm under pressure and respond to customer queries more effectively.
✨Tip Number 3
Prepare some examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as these stories can really make you stand out during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Allianz.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've handled calls and provided solutions in the past, so share specific examples that showcase your skills!
Be Empathetic and Kind: Since this role is all about caring for our customers, let your empathy shine through in your application. Use language that reflects your understanding of customer needs and how you can help them feel valued.
Keep It Organised: Your application should be as organised as you are! Structure your CV and cover letter clearly, making it easy for us to see your qualifications and experiences. A tidy application reflects your ability to manage multiple policies effectively.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application gets to the right place and you can easily keep track of your progress. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Allianz Popular SL.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor inside out. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will help you demonstrate your problem-solving skills and show that you're ready to provide practical solutions.
✨Show Empathy
Since this role requires a kind and empathetic approach, be prepared to share examples from your past experiences where you've successfully handled difficult situations with customers. Highlighting your ability to stay calm under pressure will resonate well with the interviewers.
✨Practice Communication Skills
Excellent communication is key in this role. Practice speaking clearly and confidently about your experiences. You might even want to do a mock interview with a friend or family member to get comfortable with articulating your thoughts and responses.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
