Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, sell insurance products, and provide exceptional service over the phone.
- Company: Allianz is a global leader in insurance and asset management, dedicated to diversity and employee growth.
- Benefits: Enjoy flexible working hours, a supportive team environment, and opportunities for personal development.
- Why this job: Join a caring company that values customer experience and offers a chance to make a real impact.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Work 35 hours a week with shifts from Monday to Saturday, perfect for students seeking part-time work.
The predicted salary is between 28800 - 42000 £ per year.
Job Title: Customer Sales Co-Ordinator – Travel Insurance Hub
Reporting to: Customer Sales Manager – Travel Insurance Hub
Department: Travel Experience Hub
OBJECTIVE OF THE ROLE
To provide a professional and proactive approach in selling insurance products or upgrades in line with the principles of treating customers fairly.
Maximise sales opportunities by utilising your sales skills, ensuring the best and most appropriate products are discussed with customers during telephone calls.
Deliver outstanding experiences to customers each and every day in line with our Business Partners contractual agreements.
HOURS
Based on 35 hours per week. Shifts covering 8am to 6pm Monday to Friday and 9am to 1pm on Saturday. Hours may vary in line with business needs.
MAIN RESPONSIBILITIES
Quality and Customer Focus
Our vision is to be renowned as the caring premium UK insurance provider. We strive to deliver an exceptional customer experience throughout the claim lifecycle.
- Handle all incoming and outgoing telephone calls in a helpful, friendly, polite, and professional manner.
- Follow specific call guides or processes in place.
- Handle customer objections positively and attempt to overcome them in line with sales guidance materials. Build rapport with callers.
- Identify opportunities to upgrade cover levels through effective listening and understanding customer needs.
- Carry out outbound sales activities, adhering to regulatory and customer service standards.
- Capture requested data and provide information to callers.
- Respond to correspondence as per procedures.
- Perform administrative tasks within the department.
- Inform Supervisor/Manager of any service failures or potential issues.
FCA Compliance
- Operate within all FCA regulations.
- Follow the procedure-based sales approach.
Communication, Collaboration and Engagement
- Participate actively in performance reviews, team meetings, and provide feedback.
- Maintain up-to-date knowledge of the brands and products represented.
- Share product and technical updates with the team.
- Highlight customer feedback or product trends to management.
Training and Coaching
- Participate in feedback sessions with Call Auditors, Coaches, and Managers.
- Engage positively in training sessions.
- Identify areas for improvement and seek additional training if needed.
- Follow call guides and complete mandatory training modules timely.
Complaint Handling
- Handle regulated complaints within FCA guidelines.
- Escalate serious issues promptly to management.
- Manage cases to resolution within your authority and report objectively.
Additional Responsibilities
- Maintain a safe and tidy work area.
- Comply with the Health & Safety Work Act 1974.
- Report any safety issues to your supervisor/manager.
About Allianz:
Allianz Group is a trusted global insurance and asset management company, committed to diversity and inclusion. We invest in our employees\’ development and foster an environment of growth and opportunity.
We welcome applications from all backgrounds and encourage diversity in our workforce. Join us and let\’s care for tomorrow.
#J-18808-Ljbffr
Customer Service Advisor employer: Allianz Popular SL.
Contact Detail:
Allianz Popular SL. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the insurance products offered by Allianz. Understanding the specifics of these products will help you engage customers effectively and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios can help you build confidence in handling objections and providing solutions.
✨Tip Number 3
Research the principles of treating customers fairly (TCF) as they are crucial in this role. Being able to discuss how you would apply TCF in real situations can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Allianz on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, such as sales techniques and customer engagement.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and sales. Use specific examples that demonstrate your ability to handle calls professionally and your success in upselling products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the insurance industry. Mention how your skills align with the company's vision of delivering exceptional customer experiences.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Allianz Popular SL.
✨Know the Products Inside Out
Familiarise yourself with the insurance products offered by the company. Understand their features, benefits, and how they meet customer needs. This knowledge will help you confidently discuss options during the interview.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to handle objections and build rapport, as these are crucial skills for a Customer Service Advisor.
✨Showcase Your Sales Acumen
Be ready to discuss your sales experience and techniques. Think of specific instances where you successfully identified customer needs and closed a sale, as this role heavily focuses on maximising sales opportunities.
✨Engage in Active Listening
During the interview, practice active listening. Show that you can understand and respond to questions thoughtfully. This skill is essential for identifying customer needs and providing tailored solutions.
