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- Tasks: Support customers with claims, provide accurate information, and manage escalations positively.
- Company: Join Allianz, a global leader in insurance and asset management, dedicated to employee growth.
- Benefits: Enjoy remote work options, competitive salary, private medical cover, and discounts on various products.
- Other info: Work 35 hours a week with flexible shifts and receive comprehensive training.
- Why this job: Be part of a collaborative team that values your ideas and supports your personal development.
- Qualifications: Must have insurance claims experience and a passion for delivering excellent customer service.
The predicted salary is between 19200 - 24000 £ per year.
Salary - £24,000 - £30,000 Dependant on experience
Start Date – March 2025
Address: Centre City House, Hill Street, Birmingham, B5 4US, United Kingdom
The role: You will support customers who call in for assistance regarding their policy, providing accurate information in response to their enquiry. You will respond to enquiries relating to existing claims, and update systems with all conversations and documents received. You will handle customer escalations positively, ensuring that any unresolved issues are highlighted to your manager. Working within the Travel Support team, you will report to the Travel Support Manager. You will contribute to regular team meetings and be supported through your initial training and beyond with our buddy system. You are encouraged to bring your ideas and highlight areas for improvement in processes.
As an established corporation and true global player, we offer an attractive benefits package that includes discounted insurances, share save scheme, private medical cover and discounts with online and local retailers to name a few! You will be encouraged and supported to improve your skills and learn new ones within an environment that values collaboration.
Hours: 35 Hours per week. Shifts covering 08am to 8pm Monday to Friday, 9am to 5pm Saturday. You will be required to work 1 in 5 Saturdays with a day off in the week if worked.
Working from home: It’s important to us that you are able to create a healthy workspace. We will provide you with the IT equipment you need to carry out your role (PC, two screens, keyboard and mouse etc.). To ensure our customers receive a reliable and trusted service, you will need to have a telephone landline available to use whilst working.
You will:
- Handle all incoming and outgoing telephone calls in a helpful, friendly, polite and professional way.
- Proactively manage each claim ensuring that the customer receives the most appropriate service in a timely and cost-effective manner.
- Monitor all aspects of the claim to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress.
- Handle first notification of loss (FNOL) calls empathetically, enter all relevant claims information accurately and agree the next course of action.
- Obtain any information in the quickest way, therefore proactive calls are essential to provide updates and request customer information.
- Assess new claims in accordance with policy terms and conditions, within specified service levels and in line with department procedures.
- Ensure that the relevant Supervisor/Manager is informed of any service failure or potential problem.
- Identify and initiate potential recoveries from 3rd parties.
About you: You must have insurance claims experience. You must have proven experience of providing a quality customer service within a pressurised office environment. You will have a genuine desire to provide a high level of customer service. You must be able to effectively manage multiple cases. You will have a high attention to detail and quality focus. You will have a proven ability to prioritise multiple tasks and work under strict timescales/under pressure. You must have an excellent telephone manner. You will be PC literate. You will have good geographical knowledge. Ideally you will have a good understanding of the Travel Industry or Travel Insurance.
You will receive excellent training for this role as we are dedicated to ‘Achieving Excellence Through Learning.’ You are always encouraged to bring your ideas and highlight any areas for improvement in processes. In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment-linked benefits. We will provide you with a competitive salary and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility, and an Interest-free season ticket loan after probation.
Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
About Allianz: Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us. Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don’t just hire people, we commit to them, nourish them and invest in their careers because we recognise that your development goes hand in hand with our growth and success. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Customer Claims Specialist employer: Allianz Popular SL.
Contact Detail:
Allianz Popular SL. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Claims Specialist
✨Tip Number 1
Familiarise yourself with the travel insurance industry. Understanding common claims processes and customer concerns will help you engage more effectively during interviews and demonstrate your knowledge of the field.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves handling calls, being able to convey information clearly and empathetically will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple cases in a previous role. This will showcase your ability to prioritise tasks and work under pressure, which is crucial for this position.
✨Tip Number 4
Research Allianz Group and their values. Being able to align your personal values with those of the company can make a strong impression and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Customer Claims Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your insurance claims experience and customer service skills. Use specific examples that demonstrate your ability to manage multiple cases and work under pressure.
Craft a Compelling Cover Letter: In your cover letter, express your genuine desire to provide high-quality customer service. Mention how your previous experiences align with the responsibilities of the Customer Claims Specialist role.
Showcase Relevant Skills: Emphasise your attention to detail, excellent telephone manner, and PC literacy in your application. These are key skills for the role and should be clearly stated.
Highlight Your Understanding of the Travel Industry: If you have knowledge of the travel industry or travel insurance, make sure to include this in your application. It shows that you understand the context of the role and can relate to the customers you'll be assisting.
How to prepare for a job interview at Allianz Popular SL.
✨Showcase Your Customer Service Skills
As a Customer Claims Specialist, you'll need to demonstrate your ability to provide excellent customer service. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues, especially in a pressurised environment.
✨Familiarise Yourself with Insurance Claims
Since the role requires insurance claims experience, brush up on your knowledge of the claims process. Be ready to discuss specific policies and procedures you've worked with, and how you ensured compliance with them.
✨Demonstrate Empathy and Communication Skills
Handling first notification of loss (FNOL) calls empathetically is crucial. Practice articulating how you would approach sensitive situations with customers, ensuring they feel heard and supported throughout their claims process.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the team dynamics, training processes, and opportunities for improvement within the company. This not only demonstrates your enthusiasm but also your proactive mindset.