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- Tasks: Support global operations in Specialty Lines with quality management and operational excellence.
- Company: Allianz, a leading global insurance provider with a commitment to innovation and sustainability.
- Benefits: Personal and professional development, health and wellbeing programs, and flexible work-life balance.
- Other info: Inclusive workplace that values diversity and offers career progression opportunities.
- Why this job: Join a trusted company and make a real impact in a dynamic, supportive environment.
- Qualifications: Experience in business operations and quality processes; proficiency in Excel is a plus.
The predicted salary is between 60000 - 80000 ÂŁ per year.
About Us
Allianz is a leading global insurance and financial services provider, founded in 1890 and headquartered in Munich, Germany. Operating in over 70 countries, Allianz serves 126+ million customers with products like property and casualty insurance, life and health insurance, asset management, and business solutions. Known for financial strength, innovation, and sustainability, Allianz is committed to customerâcentricity, diversity, and excellence. With over 150,000 employees worldwide, Allianz is a trusted name in the industry.
What You Will Do
Allianz Partners has high ambition to develop Specialty Lines worldwide. As part of Global Operations in Specialty Lines, we are responsible for supporting customers with mobileâdevice repairs and cybersecurity matters. This role aims to provide timely operational support to our Platform teams by enabling optimal qualityâmanagement mechanisms and monitoring strategic KPIs such as VOC, customer satisfaction, complaints, and other OPS metrics. We guarantee robust procedures to comply with standards and regulatory needs, and enable capabilities to deliver excellenceâsuch as learning & development and quality assuranceâwhile supporting experts in risk monitoring and operations analytics. This role is hybrid; however, for onboarding and training purposes there will be a requirement to be in the office on joining.
Responsibilities
- Global strategy and local execution: compliance with standards and guidelines
- Quality management and assurance
- Learning & development
- Contributing to other operations support activities: fraud prevention and management, leakage control, operations analytics
Quality Management & Excellence
- Ensure compliance with standards and regulatory requirements related to quality, claims, and customer protection
- Ensure timely complaints management and quality assurance in defined scope
- Foster Specialty Lines LOBâOrganization as oneTeam by enabling global mechanisms for quality management, tools, reporting, governance in line with an organization of ~1000 employees in operations
Learning & Development
- Provide robust guidelines and guarantee execution in learning & development to align with Specialty Lines operations and Allianz Partners strategic goals
- Participate in the trainingâneeds collection, creation, and distribution of adapted stateâofâtheâart content to support operations teams in developing skills, training programs, and required certifications
- Ensure followâup on strategic metrics such as learning hours
Other Ops Support Activities
- Support experts in operational risks such as leakage controls, fraud prevention, detection, and management
- AI readiness: work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics, and cloudâbased tools, using insights responsibly with our standards of data governance, security, and ethical use
What You Will Bring
- Quality and data certification recommended
- Experience in business operations, quality & support processes in large organizations
- Warranty experience if applying externally
- Proficiency in Excel and other telephony tools
- Fluent English and/or any other EU language desirable
What We Offer
We are there to empower and encourage you with your personal and professional development, ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for usâthis is why we build Work Well programs to provide you with peace of mind and give flexibility in planning and arranging for a better workâlife balance.
How We Hire
Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered. Join us. Let's care for tomorrow. Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion, and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Senior Expert Excellence & Performance - Specialty Lines employer: Allianz Partners
Contact Detail:
Allianz Partners Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Senior Expert Excellence & Performance - Specialty Lines
â¨Tip Number 1
Network like a pro! Reach out to current or former employees at Allianz through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
â¨Tip Number 2
Prepare for the interview by understanding Allianz's values and how they align with your own. Be ready to share examples of how you've demonstrated customer-centricity and excellence in your previous roles.
â¨Tip Number 3
Show off your skills! If you have experience with quality management or operational support, be sure to highlight that during interviews. Use specific metrics or achievements to back up your claims.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre serious about joining the Allianz team.
We think you need these skills to ace Senior Expert Excellence & Performance - Specialty Lines
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Expert Excellence & Performance role. Highlight your experience in quality management and operational support, as these are key to what weâre looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why youâre passionate about working with Allianz and how your background fits into our mission of customer-centricity and excellence. Keep it engaging and personal!
Showcase Relevant Experience: When detailing your work history, focus on your achievements in business operations and quality assurance. We want to see how you've contributed to success in previous roles, especially in large organisations.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way to ensure your application gets to the right people. Plus, youâll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Allianz Partners
â¨Know Your Stuff
Make sure you understand Allianz's mission and values, especially around customer-centricity and quality management. Familiarise yourself with their Specialty Lines operations and think about how your experience aligns with their goals.
â¨Showcase Your Skills
Prepare to discuss your proficiency in Excel and any relevant telephony tools. Be ready to provide examples of how you've used these skills in previous roles, particularly in quality assurance or operational support.
â¨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in areas like complaints management and fraud prevention. Think of specific situations where you successfully navigated challenges and how you ensured compliance with standards.
â¨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics within Specialty Lines. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values.