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- Tasks: Assist customers at the roadside, diagnosing and repairing vehicle issues on the spot.
- Company: Join Allianz Partners, a leader in roadside assistance with a supportive culture.
- Benefits: Earn up to £55,000 with bonuses, private medical cover, and discounts.
- Other info: Flexible shifts, ongoing training, and excellent career growth opportunities.
- Why this job: Enjoy autonomy, variety, and the satisfaction of helping people in need.
- Qualifications: Experience as a vehicle technician and strong diagnostic skills required.
The predicted salary is between 42000 - 55000 £ per year.
We keep people moving when their plans are disrupted. This role is for experienced vehicle technicians who like variety, autonomy and being the person who makes the call at the roadside. You’ll start and finish from home, run your day from a fully equipped van, and use your diagnostic skills and judgement to get customers safely back on the road or arrange recovery when that’s the right choice. If you prefer field‑based work, clear outcomes, and direct customer contact over a workshop environment, you’ll fit here. We’re hiring in the following areas: Chichester, Bognor.
What You Can Expect
- £42,000 base salary
- £8,000 bonus, plus a guaranteed additional £3,000 bonus in your first 12 months
- Realistic OTE of £55,000; top performers earn north of £60,000
- No overnight or 12‑hour shifts; average 42.75 hours per week between 7am and 10pm, Monday to Sunday
- Alternating start times (7am/11am), two weekends off per month, rota set 12 months in advance
- Paid overtime, Bank Holiday supplement and a day off in lieu
- Private medical cover, pension contributions up to 6.5%, and a wide range of discounts and benefits
- Ongoing training, including EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics if you aren’t already qualified
Key Responsibilities
- Attend roadside assistance calls, assess the situation, diagnose faults using modern diagnostic tools, and repair at scene wherever safe and possible so customers can continue their journey.
- Make practical, safety‑led decisions on repair versus recovery; when needed, arrange professional recovery and dealer workshop attention.
- Own each job end‑to‑end: communicate clearly with customers, set expectations, and provide reassurance in their moment of need.
- Operate and maintain your fully equipped van, manage tools and parts, follow safety procedures, and keep accurate notes in our systems.
- Meet service, safety and quality standards while working efficiently toward achievable targets with clear financial rewards.
- Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud‑based tools, using insight responsibly and in line with our standards for data governance, security and ethical use.
Key Requirements
- Proven experience as a vehicle or roadside technician who can work independently at the scene; this matters because you’ll often be the sole decision‑maker and fixer on site.
- Strong diagnostic and fault‑finding skills with modern equipment; you need to quickly identify issues and decide the safest, fastest route to get the customer moving.
- Confident, calm customer communication; you’re the face of Allianz Partners at the roadside and responsible for managing expectations and safety.
- Comfortable using IT, mobile apps and diagnostic software; our tools and processes are digital, and accurate data capture is part of the job.
- Full UK driving licence and confidence driving a fully equipped van; you’ll travel across Plymouth or Belfast and surrounding areas.
- Relevant technical qualifications (e.g., manufacturer apprenticeship or equivalent City if not, you’ll complete EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics training with us.
- Flexibility to work the rotating shift pattern between 7am and 10pm, including some weekends and Bank Holidays; no overnights, with paid overtime when you start earlier or finish later.
Benefits
- Competitive annual leave and up to 6.5% pension contribution
- Private medical cover, annual Flu vaccination, annual Eye Care vouchers, and discounts on Allianz products
- Discounts on high street and online retailers, travel/pet/musical/home/car insurance, and roadside assistance free after 6 months’ probation
- Employee Assistance Programme (EAP) with confidential 24/7 helpline and app access to wellbeing resources
Equal Employment Opportunity
Allianz Partners is proud to be an equal opportunity employer. We welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Roadside Technician - West Sussex employer: Allianz Partners
Contact Detail:
Allianz Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Technician - West Sussex
✨Tip Number 1
Get to know the company! Research Allianz Partners and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. Plus, it’ll help you ask insightful questions during interviews.
✨Tip Number 2
Practice your roadside scenarios! Think about common issues you might face as a technician and how you'd handle them. This will not only boost your confidence but also impress interviewers with your problem-solving skills.
✨Tip Number 3
Show off your communication skills! As the face of Allianz at the roadside, being calm and clear with customers is key. During interviews, share examples of how you've effectively communicated in tricky situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates there, making it easier for us to keep in touch.
We think you need these skills to ace Roadside Technician - West Sussex
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience as a vehicle technician in your application. We want to see how you've tackled roadside challenges and used your diagnostic skills to get customers back on the road.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, just like you’ll need with customers at the roadside. Avoid jargon unless it’s relevant!
Tailor Your Application: Don’t just send a generic application! Tailor it to the role of Roadside Technician. Mention your comfort with IT and mobile apps, as well as your ability to make quick decisions under pressure.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see what you bring to the team!
How to prepare for a job interview at Allianz Partners
✨Know Your Stuff
Brush up on your diagnostic skills and be ready to discuss specific tools and techniques you’ve used in the past. They’ll want to hear about your experience with modern equipment, so have some examples ready that showcase your problem-solving abilities.
✨Customer Communication is Key
Since you'll be the face of the company at the roadside, practice how you communicate with customers. Think about how you can reassure them and manage their expectations during stressful situations. Role-playing scenarios can help you feel more confident.
✨Show Your Independence
This role requires a lot of autonomy, so be prepared to talk about times when you’ve had to make decisions on your own. Highlight your ability to assess situations quickly and make safe, practical choices that benefit the customer.
✨Familiarise Yourself with Digital Tools
Since the job involves using IT and mobile apps, make sure you’re comfortable discussing any relevant software you’ve used. If you have experience with data capture or diagnostic software, bring that up to show you’re tech-savvy and ready for the digital aspects of the role.