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- Tasks: Manage a recovery network, ensuring high-quality service and compliance.
- Company: Join Allianz, a leading global financial services provider with a culture of trust and innovation.
- Benefits: Enjoy career growth, comprehensive benefits, and a focus on employee well-being.
- Why this job: Make a global impact while developing your skills in a diverse and inclusive environment.
- Qualifications: GCSEs in Maths and English, managerial experience, and knowledge of the UK recovery industry.
- Other info: Field-based role with extensive travel and opportunities for professional development.
The predicted salary is between 40000 - 50000 £ per year.
Reporting to: Regional Manager
Department: RSA Technical & Network Operations
About Us
At Allianz, we are a leading global financial services provider, offering insurance and asset management solutions. Our culture of trust, collaboration, and innovation empowers employees to grow, thrive, and make a meaningful impact in a diverse and inclusive workplace.
The Role
Purpose of the role is to proactively manage the independent recovery network in a defined region, ensuring that we provide a professional, high quality & cost effective service to our clients.
What You Will Do
- To visit agents, dealers and suppliers, as required, to review issues arising from procedural lapses and training issues.
- To identify areas within the region which do not have suitable coverage and liaise with the Regional Manager to appoint/terminate service providers when and where necessary, in order to maintain the high level of quality within your region.
- To ensure that all new service providers fully meet the Company’s contractual requirements in terms of compliance equipment, insurance, appearance and professional competence prior to being added to the network.
- To update and maintain all network related activity on the Assistance IT platform and other associated IT solutions.
- To analyse your network suppliers KPIs, identify poor performance and provide individual suppliers with a performance improvement plan where needed.
- To participate in the Mystery Shop Programme.
- To organise and participate in Network Training days.
- To organise and participate in trade shows.
- To develop relationships with key motor manufacturer dealers in a defined region as determined by the Regional Manager.
- To manage other providers of assistance services as determined by the Regional Manager.
- To ensure that any complaints received relating to a recovery are investigated promptly and the findings documented and communicated to the CS department and any other relevant department.
- To inspect vehicles, as required, to determine the extent of damage and potential liability.
- To advise vehicle recovery operators on any aspects of the recovery operation when requested to do so.
- To make recommendations and implement changes as required to ensure that we continue to resolve the root cause of issues.
- To support the operations team with training and technical information.
- To resolve complaints in an impartial and diplomatic way and in keeping with the expectations of Allianz Partners and our clients.
AI Readiness: Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
What You Will Bring
- Educated to GCSE level or equivalent, including Maths and English.
- City & Guilds/BTEC in Motor Vehicle Engineering, NVQ in Automotive Studies, or equivalent.
- Proven managerial background in an operational environment (field or office-based).
- Contract management skills.
- Knowledge of UK Recovery Network operational processes, systems, and industry legislation.
- Proficiency in Word, Excel, and PowerPoint.
- Experience in working with and managing relationships and performance of TPAs.
- Good working knowledge of the UK recovery industry.
- Experience with LGV.
- Full, clean, and current driving license.
- Ability to lift and carry equipment used in the recovery industry.
- Willingness to travel extensively and periodically stay overnight away from home.
Hours
Field based, 40 hours per week, Monday to Friday. Due to the nature of this position, hours may vary in line with business needs. The nature of the role means that there is a substantial amount of travel and a requirement to periodically stay away from home overnight.
Why Work for Us
- Global Impact: Join a company that makes a difference in the lives of millions worldwide.
- Career Growth: We offer opportunities for professional development and career advancement.
- Inclusive Culture: Be part of a diverse team that values collaboration and innovation.
- Employee Well-being: We prioritise the health and well-being of our employees with comprehensive benefits.
How We Hire
To Recruitment Agencies: Allianz recruits through dedicated in-house teams and does not accept unsolicited resumes/CVs, candidate introductions, or outreach from agencies or search firms. We only engage agencies under a prior, written contract and, where applicable, via our Preferred Supplier List (PSL). No fees will be paid for any candidate submitted or introduced without a contract in place, even if that candidate is subsequently hired. Do not contact hiring managers directly. Any breach, including unsolicited submissions, off-PSL contact, or attempts to invoice without an agreement, will result in candidate disqualification, termination of any existing contract, and non-payment of fees.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow.
Regional Network Manager employer: Allianz Partners
Contact Detail:
Allianz Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Network Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend trade shows, training days, and any events where you can meet potential employers or colleagues. Building relationships is key to landing that Regional Network Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with hiring managers or recruiters, don’t hold back on sharing your knowledge about the UK recovery industry. Discussing KPIs and performance improvement plans can really set you apart from other candidates.
✨Tip Number 3
Be proactive! If you see a gap in the market or an area for improvement in the network, bring it up during interviews. This shows that you’re not just looking to fill a position but are genuinely interested in enhancing the service quality at Allianz.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Allianz and being part of our inclusive culture. Let’s make a difference together!
We think you need these skills to ace Regional Network Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Network Manager role. Highlight your relevant experience in managing networks and any specific achievements that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills match what we're looking for. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Skills: Don’t forget to highlight your contract management skills and knowledge of the UK recovery industry. We’re keen on seeing how your background fits with our operational processes, so make sure to include relevant examples!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Allianz!
How to prepare for a job interview at Allianz Partners
✨Know Your Network
Before the interview, dive deep into understanding the UK recovery network and its operational processes. Familiarise yourself with Allianz's approach to managing service providers and how they ensure compliance and quality. This knowledge will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Managerial Skills
Be prepared to discuss your previous managerial experiences in an operational environment. Think of specific examples where you've successfully managed relationships with third-party providers or improved performance metrics. Highlighting these experiences will illustrate your capability to handle the responsibilities of a Regional Network Manager.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complaints diplomatically. Practice articulating how you would investigate issues, implement changes, and communicate findings effectively. This will showcase your analytical skills and your commitment to maintaining high service standards.
✨Emphasise Your Commitment to Training
Since the role involves organising training days and supporting the operations team, be ready to discuss your approach to training and development. Share any past experiences where you've contributed to training initiatives or improved team performance. This will highlight your dedication to fostering a culture of continuous improvement within the network.