At a Glance
- Tasks: Lead and optimise a large-scale Roadside Assistance platform for global clients.
- Company: Dynamic company focused on innovative roadside assistance solutions.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of operations.
- Other info: Join a forward-thinking team embracing AI and data analytics for operational excellence.
- Why this job: Make a real impact in a fast-paced environment while leading a high-performing team.
- Qualifications: 10-15 years in platform management with strong leadership and communication skills.
The predicted salary is between 80000 - 100000 £ per year.
We are looking for a highly experienced Platform Leader to lead the end-to-end delivery, and performance of a large-scale Roadside Assistance (RSA) operations platform for our global clients. The candidate will be based in UK and Ireland and will serve as the central leader for managing and expanding RSA operations across all UK and Ireland Business Partners. This is a strategic and operational leadership role that requires strong platform management experience, deep understanding of operations, stakeholder management capabilities, and the ability to build and scale high-performing teams in the UK.
What You Will Do
- Platform Ownership & Strategic Execution: Take full ownership of the RSA operations platform for internal operations management. Lead the end-to-end platform delivery, including workforce planning, process mapping, technology integration, and performance governance. Ensure seamless platform operations aligned with client SLAs, compliance, and operational excellence. Collaborate with technology, HR, training, and compliance teams to ensure readiness and scalability.
- Operational Excellence: Oversee day-to-day operations for UK RSA business delivered from UK and Ireland. Drive productivity, efficiency, and accuracy across the entire service lifecycle — including emergency roadside assistance, accident response, and customer support. Utilize data analytics to monitor performance, identify gaps, and deploy continuous improvement initiatives. Deliver operation performance with agreed budget.
- Leadership & Team Building: Build and lead a team of managers, team leads, and frontline staff. Define goals, manage performance, and develop talent through coaching and structured development plans. Create a high-performance culture focused on accountability, ownership, and customer satisfaction.
- Client & Stakeholder Management: Act as a primary interface between the client’s senior leadership in UK. Own operational governance, manage escalations, and lead regular business reviews. Drive transparency and trust through strong communication, reporting, and strategic alignment with client objectives.
- AI Readiness: Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
What You Will Bring
- 10–15 years of experience in platform or operations management, preferably in Roadside Assistance sector.
- Excellent leadership, communication, and stakeholder management skills.
- Proven experience setting up and managing end-to-end platforms in a high-complexity, client-facing environment operating a 24/7 operation.
- Experience managing global clients and stakeholders, preferably in the automotive or RSA sector.
- Strong understanding of performance metrics (KPIs, SLAs), operational analytics, and reporting tools.
- Ability to thrive in a fast-paced, startup-like setup environment.
- Previous experience managing UK/Europe-based clients.
- Exposure to RSA, emergency response, or auto-assistance operations.
RSA Head of Platform - UK & Ireland in London employer: Allianz Partners
Allianz Partners is an exceptional employer, offering a dynamic work environment in Budock Water where experienced vehicle technicians can thrive. With competitive pay, including a base salary of up to £41,200 and bonuses, employees benefit from a strong focus on professional growth, flexible working arrangements, and a commitment to customer care and safety. Join a team that values your skills and provides opportunities for meaningful contributions in roadside assistance.
StudySmarter Expert Advice🤫
We think this is how you could land RSA Head of Platform - UK & Ireland in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like RSA Head of Platform - UK & Ireland at Allianz Partners!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Allianz Partners or be willing to refer you for that RSA Head of Platform - UK & Ireland position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Allianz Partners who’s on the lookout for their next RSA Head of Platform - UK & Ireland star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time RSA Head of Platform - UK & Ireland role at Allianz Partners!
We think you need these skills to ace RSA Head of Platform - UK & Ireland in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Allianz Partners. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Allianz Partners
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Allianz Partners. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
