At a Glance
- Tasks: Support customers in urgent situations, coordinating services and providing calm assistance over the phone.
- Company: Join Allianz Partners, a global leader in insurance and assistance services.
- Benefits: Competitive salary, personal development support, discounts, and a range of employee benefits.
- Other info: Hybrid working options available from Croydon or Birmingham with flexible shifts.
- Why this job: Make a real difference with every call while growing your career in a supportive environment.
- Qualifications: Strong communication skills and experience in customer service are preferred but not essential.
The predicted salary is between 30000 - 42000 € per year.
This role exists to be the steady, practical support for customers when something urgent happens— a breakdown at the roadside, a burst pipe at home, or medical issues while travelling. It’s for someone who thrives on solving real problems over the phone, coordinating services quickly, and keeping people calm and informed from first contact to resolution. If you’re clear, empathetic, decisive, and comfortable working hybrid from Croydon or Birmingham with some shifts outside 9–5, you’ll recognise yourself here.
Key Responsibilities:
- Take inbound and make outbound calls to customers needing urgent help (roadside, home emergency, travel/medical); quickly triage and capture essential details.
- Coordinate the right response: book recovery and contractors, liaise with medical assistance, and manage suppliers to get help on the way.
- Keep customers informed from first contact to resolution: set clear expectations, provide timely updates, and record accurate case notes.
- Make sound, people-first decisions within our procedures; prioritise and elevate when needed to resolve cases safely and efficiently.
- Navigate multiple systems to open and track cases, document actions, and hand over smoothly across shifts.
- Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insight responsibly and in line with our standards for data governance, security and ethical use.
Key Requirements:
- Clear, calm communicator with strong listening skills who can show empathy while moving things forward—this builds trust when customers are under stress.
- Experience in customer service handling calls or urgent queries (contact centre/assistance helpful but not essential)—you know how to diagnose needs and resolve them quickly.
- Resilient under pressure—able to stay organised, make decisions, and manage multiple cases at once—because situations can be time‑critical with several moving parts.
- Comfortable with a rotating schedule including daytime hours and occasional evenings/weekends, and hybrid working from Croydon or Birmingham—our support matches when customers need us.
- Tech‑ready—quick to learn new systems, follow procedures, and document accurately—quality, safety and regulatory standards depend on precise records.
- Collaborative teammate who hands over cleanly and works well with partners—seamless coordination gets help to customers faster.
Why Allianz Partners?
We’re a global leader in insurance and assistance services, trusted by millions worldwide. But more importantly, we’re a company that cares—about customers, and about you. At Allianz, you’ll be supported, developed, and empowered to grow your career in a collaborative, inclusive culture. If you’re looking for a role where every call is a chance to make a difference, join us.
Staff Benefits:
You will receive excellent training for this role as we are dedicated to ‘Achieving Excellence Through Learning.’ You are always encouraged to bring your ideas and highlight any areas for improvement in processes. In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits. We will provide you with competitive salary and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.
Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
About Allianz:
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us. Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let’s care for tomorrow.
Expression of Interest - Join Allianz Partners UK in London employer: Allianz Partners
Allianz Partners UK is an exceptional employer that prioritises the well-being and development of its employees. With a collaborative and inclusive work culture, staff are empowered to grow their careers while receiving comprehensive training and a range of benefits including competitive salaries, private medical cover, and generous leave policies. Working in Croydon or Birmingham, you will be part of a team that values empathy and problem-solving, making every call an opportunity to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Expression of Interest - Join Allianz Partners UK in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Allianz Partners. Understand their values and what they stand for. This will help you connect your experiences to their mission and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about clear and calm communication, try role-playing with a friend or family member. Focus on how you can empathise with customers while efficiently solving their problems.
✨Tip Number 3
Be ready for situational questions! Think about times you've handled urgent situations in the past. Prepare to share specific examples that highlight your resilience and decision-making skills under pressure.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through the Allianz Partners careers page. This way, we can get to know you better and see how you fit into our team.
We think you need these skills to ace Expression of Interest - Join Allianz Partners UK in London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with what we’re looking for.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Refer back to the job description and match your background with the key responsibilities and requirements we’ve outlined.
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by keeping your sentences straightforward and to the point. Avoid jargon unless it’s relevant, and ensure your key points stand out.
Apply Through Our Website:Don’t forget to submit your application through our website! This ensures it gets to the right people quickly and helps us keep track of all applications efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Allianz Partners
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of the role. Familiarise yourself with how to handle urgent customer queries and the importance of clear communication. This will help you demonstrate your knowledge and show that you're ready to jump in and support customers effectively.
✨Showcase Your Empathy
Since this role requires a calm and empathetic approach, think of examples from your past experiences where you've successfully helped someone in a stressful situation. Be prepared to share these stories during the interview to highlight your ability to build trust and keep customers informed.
✨Demonstrate Resilience and Organisation
The interviewers will be looking for signs of resilience under pressure. Prepare to discuss how you manage multiple tasks and stay organised when things get hectic. You might want to mention specific tools or methods you use to keep track of cases and ensure timely resolutions.
✨Be Tech-Savvy
As the role involves navigating various systems, it’s crucial to show that you’re comfortable with technology. Brush up on any relevant software or tools mentioned in the job description, and be ready to discuss your experience with learning new systems quickly. This will reassure them that you can adapt to their tech-driven environment.
