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- Tasks: Assist customers with their insurance claims and provide timely updates.
- Company: Join Allianz, a global leader in insurance and asset management.
- Benefits: Enjoy remote work options, competitive salary, bonuses, and discounts on various products.
- Why this job: Be part of a supportive team that values your ideas and personal growth.
- Qualifications: Must have insurance claims experience and a passion for customer service.
- Other info: Flexible working hours with training and development opportunities.
The predicted salary is between 20400 - 25200 £ per year.
Job Title: Customer Claims Specialist – Office/Hybrid
Location: Birmingham Office
Salary: £24,000 – £30,000 Dependant on experience
Bonus: £2045
Start date – 16th March
The role: We are Allianz Partners and provide travel insurance through a variety of business partners. We are looking for Customer Claims Specialists to provide support to customers who approach us for assistance regarding their travel insurance policy and answer their enquiries. In this role you will respond to enquiries relating to existing claims, and ensure the database is updated with all conversations and documents received. We are looking for someone who can handle customer escalations positively and diligently, ensuring that any unresolved issues are highlighted to your manager.
Working within the Travel Support team, in this role you will report to the Travel Support Manager and we are looking for someone who will contribute to regular team meetings. Throughout your initial training, you will be supported with our buddy system. We welcome ideas and you will be encouraged to suggest any areas for improvement in processes.
As an established corporation and true global player, we offer an attractive benefits package. This includes private medical cover for you and your family, share save scheme, discounted insurances, plus discounts with online and local retailers to name a few You will be encouraged and supported to improve your skills and learn new ones within an environment that values collaboration.
Hours: 35 Hours per week. Shifts covering 08am to 8pm Monday to Friday, 9am to 5pm Saturday however flexibility is provided. We are happy to consider experience claim handlers, who want flexible hours to fit around their busy lives as parents or carers.
You Will
All customers are calling us for help and therefore we are looking for someone who can handle all incoming and outgoing telephone calls in a helpful, friendly, polite and professional way.
Proactively manage each claim ensuring that the customer receives the most best possible service in a timely manner.
Monitor all aspects of the claim to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress
Handle first notification of loss (FNOL) calls empathetically, enter all relevant claims information accurately and agree the next course of action, whether further information is required or we are able to fast track the customers claim.
Our first thought should be to obtain any information in the quickest way, therefore proactive calls are essential to provide updates and request customer information.
Assess new claims in accordance with policy terms and conditions, within specified service levels and in line with department procedures
To ensure that the relevant Supervisor/Manager is informed of any service failure or potential problem.
Identify and initiate potential recoveries from 3rd parties
About You
You must have insurance claims experience
You must have proven experience of providing a quality customer service within a pressurised office environment
You will have a genuine desire to provide a high level of customer service
You must be able to effectively manage multiple cases
You will have a high attention to detail and quality focus
You will have a proven ability to prioritise multiple tasks and work under strict timescales/under pressure
You must have an excellent telephone manner
You will be PC Literate
You will have good geographical knowledge
Must have claims experience
Staff Benefits
You will receive excellent training for this role as we are dedicated to \’Achieving Excellence Through Learning.\’ You are always encouraged to bring your ideas and highlight any areas for improvement in processes.
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We will provide you with competitive salary and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months\’ probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.
Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
About Allianz Partners
Allianz Partners is part of Allianz Group, one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.
Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don\’t just hire people, we commit to them, nourish them and invest in their careers because we recognise that your development goes hand in hand with our growth and success.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let\’s care for tomorrow.
Seniority level
Entry level
Employment type
Full-time
Job function
Finance and Sales
Industries
Financial Services and Insurance
Customer Claims Specialist employer: Allianz Partners
Contact Detail:
Allianz Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Claims Specialist
✨Tip Number 1
Familiarise yourself with the travel insurance industry. Understanding common claims scenarios and customer concerns will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves handling calls, being able to convey information clearly and empathetically will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple cases or handled customer escalations in previous roles. This will showcase your ability to thrive under pressure and prioritise tasks effectively.
✨Tip Number 4
Research Allianz Group and their values. Being able to align your personal values with those of the company can make a strong impression and show that you're a good cultural fit for the team.
We think you need these skills to ace Customer Claims Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your insurance claims experience and customer service skills. Use specific examples that demonstrate your ability to handle multiple cases and work under pressure.
Craft a Compelling Cover Letter: In your cover letter, express your genuine desire to provide high-quality customer service. Mention how your previous experiences align with the responsibilities of the Customer Claims Specialist role.
Showcase Relevant Skills: Emphasise your attention to detail, excellent telephone manner, and PC literacy in your application. These are key skills for the role and should be clearly highlighted.
Prepare for Potential Questions: Think about how you would handle customer escalations or difficult situations. Be ready to discuss these scenarios in your application or during an interview, showcasing your problem-solving abilities.
How to prepare for a job interview at Allianz Partners
✨Showcase Your Customer Service Skills
As a Customer Claims Specialist, you'll be dealing with customers who need assistance. Highlight your previous experience in providing excellent customer service, especially in high-pressure situations. Be ready to share specific examples of how you've resolved customer issues effectively.
✨Demonstrate Attention to Detail
This role requires a high level of accuracy when handling claims. During the interview, emphasise your attention to detail by discussing how you ensure all information is correct and how you manage multiple cases without overlooking important details.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle difficult situations. Prepare for scenario-based questions where you might need to explain how you would manage a customer escalation or a complex claim process.
✨Familiarise Yourself with the Travel Insurance Industry
Having a good understanding of travel insurance and the claims process will set you apart. Research common issues customers face and be prepared to discuss how you would approach these challenges, showing your knowledge and enthusiasm for the industry.