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For Companies At a Glance
- Tasks: Assist customers with medical inquiries and provide proactive solutions.
- Company: Join Allianz Partners, a leading UK assistance provider known for exceptional customer care.
- Benefits: Enjoy flexible shifts, training opportunities, and a supportive team environment.
- Why this job: Make a real impact by helping others while developing your skills in a dynamic setting.
- Qualifications: No specific experience required; just bring your friendly attitude and willingness to learn.
- Other info: Full-time role with 35 hours per week, covering 24-hour shifts.
The predicted salary is between 28800 - 42000 £ per year.
Overview
Job Title: Customer Assistance Coordinator – Medical
Location of work: Croydon Office/Hybrid – 3 days in the office and 2 days at home
Salary: £27,013.60
Bonus: £2045 performance bonus
The role
As a Medical Assistance Coordinator, you will be helping our customers in their hour of need, any place and at any time. You will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is needed most. You will use your organisational skills in a kind and empathetic way, ensuring our customers are cared for at every step of the way. Dealing with both inbound and outbound calls, you will have excellent communications skills with the ability to stay calm under pressure.
Hours
This position is based on a 35-hour week and will include working weekends and bank holidays, covering shifts between 7am and 10pm. You may also be required to work some night shifts from 9pm to 7.30am.
Office Life
We are proud of our inclusive, diverse and supportive working environment at Allianz Partners. There is lots of experience within the team to help you on your journey, plus many incentives to keep you motivated! We have a break-out floor to take well-earned breaks, with a kitchen and vending machines if you are feeling peckish! You will be part of an outstanding customer focussed organisation where we care for each other and which makes us a great place to work.
Our vision
Our vision is to be renowned as the caring premium UK Assistance provider. We strive to deliver an exceptional customer experience at all points of assistance. To achieve this –
You Will
- Handle all in and outbound calls in a helpful, polite and professional way
- Provide proactive solutions to our customers
- Monitor all aspects of the task to ensure all services are provided at the agreed time and customers are kept fully appraised of the progress
- To ensure all product and technical knowledge is applied at every opportunity
- Handle all regulated complaints within the FCA complaint guidelines
About You
- You will have a good level of general education, including Maths & English A-C GCSE or equivalent
- A genuine desire to provide a high level of customer service
- Have the ability to effectively manage multiple cases
- Able to show empathy and remain calm in a pressurized environment
- Flexible and able to work a variety of shifts
Desirable
- Previous experience of working from home within a telephone based environment/call centre
Staff Benefits
You will receive excellent training for this role as we are dedicated to ‘Achieving Excellence Through Learning.’ You are always encouraged to bring your ideas and highlight any areas for improvement in processes.
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We will provide you with competitive salary and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.
Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
About Allianz
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.
Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don\\\’t just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let\\\’s care for tomorrow.
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Customer Assistance Coordinator - Medical employer: Allianz Partners
Contact Detail:
Allianz Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistance Coordinator - Medical
✨Tip Number 1
Familiarise yourself with the medical assistance industry. Understanding the common challenges and customer needs in this field will help you engage more effectively during interviews and demonstrate your proactive approach.
✨Tip Number 2
Practice your communication skills, especially in handling difficult situations. Role-playing scenarios where you manage customer complaints or provide solutions can prepare you for the types of calls you'll be handling in this role.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the position.
✨Tip Number 4
Stay updated on the latest trends in customer service and medical assistance. Being knowledgeable about new technologies or practices can set you apart and show your commitment to delivering exceptional customer experiences.
We think you need these skills to ace Customer Assistance Coordinator - Medical
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Customer Assistance Coordinator position. Tailor your application to highlight how your experience aligns with their expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, communication skills, and any specific training or certifications related to the medical field. Use bullet points for clarity.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you've delivered exceptional customer service in the past and how you can contribute to their mission of providing outstanding assistance.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Allianz Partners
✨Showcase Your Customer Service Skills
Since the role focuses on providing exceptional customer experiences, be prepared to share specific examples of how you've handled customer inquiries or complaints in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Proactive Problem-Solving
The job requires proactive solutions for customers. During the interview, discuss instances where you identified potential issues before they escalated and how you resolved them effectively. This will show your ability to think ahead and act decisively.
✨Emphasise Team Collaboration
Collaboration is key in this role. Be ready to talk about your experience working in teams, how you communicate with colleagues, and how you contribute to a positive team environment. Mention any feedback you've received that highlights your teamwork skills.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your response to customer complaints or service failures. Practice articulating your thought process and the steps you would take to resolve such situations, ensuring you align your answers with the company's values.
