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- Tasks: Help customers in emergencies by providing practical solutions and support.
- Company: Allianz Partners is a leading global insurance and assistance provider.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and various employee discounts.
- Why this job: Make a real impact by helping people during their toughest times in a supportive environment.
- Qualifications: GCSEs in Maths and English; strong customer service skills and empathy required.
- Other info: Flexible shifts available; training and career development opportunities provided.
The predicted salary is between 22000 - 30000 £ per year.
Customer Assistance Coordinator – Home Emergency
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Customer Assistance Coordinator – Home Emergency
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Join to apply for the Customer Assistance Coordinator – Home Emergency role at Allianz Partners
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Job Title: Customer Assistance Coordinator – Home Emergency
Location of work: Office/Hybrid – Croydon
Salary: £27,013.60
Bonus: £1,545 performance bonus
Start date – 8thSeptember
As a Home Assistance Coordinator, you will be helping our customers in their hour of need across the UK.
You will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is needed most.
You will use your organisational skills in a kind and empathetic way, ensuring our customers are cared for at every step of the way. From a burst pipe, broken boiler or leaky roof you will be handling both in and outbound calls, ensuring you have all the relevant information to enable you to appoint the necessary contractor to carry out repairs. You will utilise your excellent communications skills to keep customers informed at all times. Sometimes you may have to deliver bad news (not every eventuality is covered!), therefore you will be comfortable with difficult conversations.
Hours: This position is based on a 35-hour week and will include working weekends and bank holidays, covering shifts between 7am to 6pm Monday – Sunday. We understand the importance of work-life balance with our employees working a hybrid solution of 60/40 office/home working.
Our vision is to be renowned as the caring premium UK Assistance provider. We strive to deliver an exceptional customer experience at all points of assistance. To achieve this –
You will:
- Handle all in and outbound calls in a helpful, polite and professional way
- Provide proactive solutions to our customers
- Monitor all aspects of the task to ensure all services are provided at the agreed time and customers are kept fully appraised of the progress
- To ensure all product and technical knowledge is applied at every opportunity
- Handle all regulated complaints within the FCA complaint guidelines
About you:
- You will have a good level of general education, including Maths & English GCSE or equivalent
- A genuine desire to provide a high level of customer service
- Have the ability to effectively manage multiple cases
- Able to show empathy and remain calm in a pressurized environment
- Flexible and able to work a variety of shifts
Staff Benefits
You will receive excellent training for this role as we are dedicated to ‘Achieving Excellence Through Learning.’ You are always encouraged to bring your ideas and highlight any areas for improvement in processes.
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We will provide you with competitive annual leave and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.
Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
About Allianz:
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.
Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don\’t just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let\’s care for tomorrow.
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Customer Assistance Coordinator - Home Emergency employer: Allianz Partners
Contact Detail:
Allianz Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistance Coordinator - Home Emergency
✨Tip Number 1
Familiarise yourself with common home emergencies like burst pipes or broken boilers. Understanding these issues will help you communicate effectively during the interview and demonstrate your ability to empathise with customers in distress.
✨Tip Number 2
Practice handling difficult conversations. Since the role involves delivering bad news, role-playing scenarios with a friend can help you develop a calm and professional approach, which is crucial for this position.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or cases in previous roles. This will highlight your ability to juggle responsibilities effectively, a key requirement for the Customer Assistance Coordinator role.
✨Tip Number 4
Research Allianz Partners and their customer service philosophy. Being able to discuss their values and how they align with your own during the interview will demonstrate your genuine interest in the company and the role.
We think you need these skills to ace Customer Assistance Coordinator - Home Emergency
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistance Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Communication Skills: Since the role involves handling calls and delivering information, emphasise your communication skills in your CV and cover letter. Provide examples of how you've effectively communicated in previous roles, especially in challenging situations.
Demonstrate Empathy: The job requires a caring approach towards customers in distressing situations. Include specific instances in your application where you have shown empathy and provided support to others, particularly in high-pressure environments.
Highlight Flexibility: Mention your ability to work varied shifts, including weekends and bank holidays, as this is a requirement for the role. If you have previous experience in similar working conditions, be sure to include that in your application.
How to prepare for a job interview at Allianz Partners
✨Show Empathy and Understanding
As a Customer Assistance Coordinator, you'll be dealing with customers in distressing situations. Make sure to demonstrate your ability to empathise and understand their concerns during the interview. Share examples from your past experiences where you successfully handled difficult conversations or provided support.
✨Highlight Your Organisational Skills
This role requires excellent organisational skills to manage multiple cases effectively. Be prepared to discuss how you prioritise tasks and keep track of various customer needs. Use specific examples to illustrate your ability to stay organised under pressure.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential emergencies you might encounter in this role, such as a burst pipe or broken boiler, and prepare to explain how you would handle these situations while keeping the customer informed.
✨Demonstrate Communication Skills
Effective communication is key in this position. During the interview, showcase your verbal and written communication skills. You might be asked to explain complex information clearly, so practice articulating your thoughts concisely and confidently.