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For Companies At a Glance
- Tasks: Enhance roadside service with expert diagnostics and real-time technical support.
- Company: Join Allianz Partners, a global leader in roadside support.
- Benefits: Enjoy competitive salary, private medical cover, and paid volunteering days.
- Why this job: Make a real impact while growing your technical skills in a supportive environment.
- Qualifications: City & Guilds Technician NVQ Level 3 or equivalent required.
- Other info: Be part of a diverse team that values innovation and personal growth.
The predicted salary is between 40000 - 45000 ÂŁ per year.
Location: Office Based (Croydon)
Salary: ÂŁ40,000 - ÂŁ45,000 (DOE)
Bonus: ÂŁ4,000 performance bonus
Start Date: ASAP
Overview
As a Technical Specialist, you’ll play a key role in enhancing our roadside service capabilities through expert diagnostics, real‑time technical support, and fault analysis. You will serve as the go‑to expert for repair insights, warranty guidance, and remote problem‑solving, ensuring rapid and efficient roadside repairs that keep our customers moving. This is an exciting opportunity for an experienced technician to shift into a more strategic and technically focused role within a global business that values growth, innovation, and service excellence.
Responsibilities
- Act as a primary technical contact for repair advice, diagnostics, and administrative procedures
- Resolve breakdown issues through remote diagnostics and technical phone support
- Analyse vehicle fault data to improve roadside fix rates and customer satisfaction
- Collaborate with clients and internal teams to enhance repair quality and operational performance
- Support warranty teams with expert guidance on fault identification and claims processes
- Create and maintain technical documentation, bulletins, and an internal knowledge base
- Participate in technical updates, appraisals, and cross‑functional improvement projects
- Contribute to procedural updates and training to maintain service excellence
About You
- City & Guilds Technician NVQ Level 3 or equivalent (essential)
- Strong communication and problem‑solving skills
- Proven ability to analyse and interpret complex fault data
- High‑level competency in Excel and technical documentation
- Experience with BMW systems or similar diagnostic platforms (desirable)
- Flexible, proactive, and calm under pressure
- Strong admin, multi‑tasking, and team collaboration abilities
- A clean, current driving licence
Desirable
- Master Technician certification and High Voltage Level 3
- Familiarity with BMW remote diagnostic tools and warranty processes
Benefits
- Pension Scheme – Auto‑enrolled from the 1st of the following month with 4% employee and 4% employer contributions, plus a 2.5% matching increase after 1 year of service
- Private Medical Cover
- Life Assurance – 4x your annual basic salary
- Flu Vaccinations & Eye Care Vouchers
- Free Roadside Assistance – After 6 months' probation
- Travel Insurance – At a discounted rate
- Interest‑Free Season Ticket Loan – After probation
- 3 Paid Volunteering Days Per Year – After 12 months of service
- Discounts – On Allianz products and a wide range of retail and lifestyle brands
- Comprehensive Employee Assistance Programme (EAP) – 24/7 access to wellbeing, legal, financial, and mental health support from day one
- Recognition & Rewards – For high performance and long service
Ready to Make an Impact? At Allianz Partners UK, we’re committed to your growth, your ideas, and your success. If you’re ready to bring your technical skills to a team that values forward‑thinking and hands‑on expertise, we want to hear from you. Apply now and take the next step in your career with a global leader in roadside support and customer experience.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. We are proud to be an equal‑opportunity employer and encourage you to bring your whole self to work.
Technical Specialist - BMW in Croydon employer: Allianz Partners
Contact Detail:
Allianz Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Specialist - BMW in Croydon
✨Tip Number 1
Get to know the company inside out! Research Allianz Partners and their values, especially around innovation and service excellence. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills and be ready to showcase them! You might get asked to solve a problem on the spot or discuss your experience with BMW systems. Brush up on your diagnostics and fault analysis techniques to impress during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and potentially even a referral, which can really boost your chances of landing that Technical Specialist role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Allianz Partners and ready to make an impact.
We think you need these skills to ace Technical Specialist - BMW in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and experience relevant to the Technical Specialist role. We want to see how your background aligns with the responsibilities listed in the job description, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role at Allianz Partners. Share specific examples of your problem-solving skills and how you've tackled similar challenges in the past.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Allianz Partners
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge, especially around BMW systems and diagnostics. Be ready to discuss specific examples of how you've solved complex issues in the past, as this will show your expertise and problem-solving skills.
✨Show Off Your Communication Skills
As a Technical Specialist, you'll need to communicate effectively with clients and internal teams. Practice explaining technical concepts in simple terms, and be prepared to demonstrate how you've successfully collaborated with others to enhance repair quality.
✨Prepare for Real-World Scenarios
Think about potential breakdown scenarios and how you would approach them. Be ready to walk the interviewer through your thought process when diagnosing faults or providing remote support, showcasing your analytical skills and calmness under pressure.
✨Highlight Your Documentation Skills
Since creating and maintaining technical documentation is part of the role, come prepared with examples of documentation you've created in the past. Discuss how you ensure clarity and accuracy, as this will demonstrate your attention to detail and commitment to service excellence.
