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For Companies At a Glance
- Tasks: Support global operations in Specialty Lines with quality management and operational excellence.
- Company: Allianz, a leading global insurance provider with a commitment to innovation and sustainability.
- Benefits: Personal and professional development, health and wellbeing programs, and flexible work-life balance.
- Why this job: Join a trusted name in the industry and make a real impact on customer satisfaction.
- Qualifications: Experience in business operations and quality processes; proficiency in Excel is a plus.
- Other info: Inclusive workplace that values diversity and encourages career progression.
The predicted salary is between 55000 - 65000 £ per year.
About Us
Allianz is a leading global insurance and financial services provider, founded in 1890 and headquartered in Munich, Germany. Operating in over 70 countries, Allianz serves 126+ million customers with products like property and casualty insurance, life and health insurance, asset management, and business solutions. Known for financial strength, innovation, and sustainability, Allianz is committed to customer-centricity, diversity, and excellence. With over 150,000 employees worldwide, Allianz is a trusted name in the industry.
What You Will Do
Allianz Partners have high ambition to develop Specialty Lines worldwide. As part of Global Operations, in Specialty Lines we are responsible for 3 Sub-Lines of Business: Easy Living, MDDR and Automotive Warranty. This role aims at providing timely Operational support to our Platform teams by enabling:
- Optimal Quality Management mechanisms, monitoring Strategic KPIs such as: VOC, Customer Satisfaction, Complaints and other OPS metrics.
- Guaranteeing robust procedures to comply with Standards and regulatory needs, enabling capabilities to deliver Excellence, such as: Learning & Development, Quality Assurance while supporting experts in Risks Monitoring and Operations Analytics.
This role is a Hybrid role however for onboarding and training purposes there will be a requirement to be in the office on joining.
Responsibilities
- Global strategy and local execution:
- Compliance with Standards and guidelines
- Quality Management and Assurance
- Learning & Development
- Contributing to other Operations Support activities: Fraud Prevention and Management, Leakage Control, Operations Analytics
You Will Be Responsible For
- Quality Management & Excellence
- Ensure compliance with Standards and Regulatory requirements related to Quality, Claims and Customer Protection
- Ensure timely Complaints Management and Quality Assurance in defined scope
- Foster Specialty Lines LOB-Organization as one Team by enabling global mechanisms for Quality Management, tools, reporting, governance in line with an organization of ~1000 employees in Operations
- Learning & Development
- Provide robust guidelines and guarantees execution in Learning & Development to align with Specialty Lines Operations and Allianz Partners strategic goals
- Participates in the training need collection, the creation and distribution of adapted state-of-the-art content to support Operations teams in developing skills, training programs and required certifications
- Ensures follow up on strategic metrics e.g., Learning hours
- Other Ops Support Activities
- Supports experts in Operational Risks such as: Leakage controls, Fraud Prevention, Detection and Management
- AI Readiness; Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
You Will Bring
- Quality and Data certification recommended.
- Experience in business Operations, quality & support processes in large organizations
- Warranty experience if applying externally
- Proficiency in Excel and other telephony tools
- Fluent English and / or any other EU language desirable.
What We Offer
We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to provide you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
How We Hire
Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us. Let's care for tomorrow.
Senior Expert Excellence & Performance - Specialty Lines in Croydon employer: Allianz Partners
Contact Detail:
Allianz Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Expert Excellence & Performance - Specialty Lines in Croydon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Allianz through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Allianz's values and recent projects. Show us that you’re not just another candidate; demonstrate how your skills align with their commitment to customer-centricity and innovation.
✨Tip Number 3
Practice common interview questions, but also be ready for situational ones. Think about how you’ve handled challenges in previous roles, especially around quality management and operational support.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Senior Expert Excellence & Performance - Specialty Lines in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Expert Excellence & Performance role. Highlight your experience in quality management and operational support, as these are key to what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your understanding of customer-centricity and excellence, which are core to our values.
Showcase Relevant Experience: When detailing your work history, focus on your achievements in quality assurance and operational processes. We want to see how you've contributed to improving performance and compliance in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Allianz!
How to prepare for a job interview at Allianz Partners
✨Know Your Stuff
Before the interview, dive deep into Allianz's values and operations, especially in Specialty Lines. Familiarise yourself with their commitment to quality management and customer-centricity. This will help you align your answers with what they value most.
✨Showcase Your Experience
Be ready to discuss your previous roles in business operations and quality assurance. Prepare specific examples that highlight your experience with compliance, complaints management, and operational support. Use metrics to demonstrate your impact!
✨Emphasise Learning & Development
Since this role involves training and development, be prepared to talk about how you've contributed to learning initiatives in past positions. Share any relevant certifications or training programmes you've developed or participated in.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about their strategies for quality management or how they integrate AI into their operations. This demonstrates your enthusiasm and forward-thinking mindset.