At a Glance
- Tasks: Lead and optimise a large-scale Roadside Assistance platform for global clients.
- Company: Dynamic company focused on innovative roadside assistance solutions.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of operations.
- Other info: Join a forward-thinking team embracing AI and data analytics for operational excellence.
- Why this job: Make a real impact in a fast-paced environment while leading a high-performing team.
- Qualifications: 10-15 years in platform management with strong leadership and communication skills.
The predicted salary is between 80000 - 100000 € per year.
We are looking for a highly experienced Platform Leader to lead the end-to-end delivery, and performance of a large-scale Roadside Assistance (RSA) operations platform for our global clients. The candidate will be based in UK and Ireland and will serve as the central leader for managing and expanding RSA operations across all UK and Ireland Business Partners. This is a strategic and operational leadership role that requires strong platform management experience, deep understanding of operations, stakeholder management capabilities, and the ability to build and scale high-performing teams in the UK.
What You Will Do
- Platform Ownership & Strategic Execution: Take full ownership of the RSA operations platform for internal operations management. Lead the end-to-end platform delivery, including workforce planning, process mapping, technology integration, and performance governance. Ensure seamless platform operations aligned with client SLAs, compliance, and operational excellence. Collaborate with technology, HR, training, and compliance teams to ensure readiness and scalability.
- Operational Excellence: Oversee day-to-day operations for UK RSA business delivered from UK and Ireland. Drive productivity, efficiency, and accuracy across the entire service lifecycle — including emergency roadside assistance, accident response, and customer support. Utilize data analytics to monitor performance, identify gaps, and deploy continuous improvement initiatives. Deliver operation performance with agreed budget.
- Leadership & Team Building: Build and lead a team of managers, team leads, and frontline staff. Define goals, manage performance, and develop talent through coaching and structured development plans. Create a high-performance culture focused on accountability, ownership, and customer satisfaction.
- Client & Stakeholder Management: Act as a primary interface between the client’s senior leadership in UK. Own operational governance, manage escalations, and lead regular business reviews. Drive transparency and trust through strong communication, reporting, and strategic alignment with client objectives.
- AI Readiness: Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
What You Will Bring
- 10–15 years of experience in platform or operations management, preferably in Roadside Assistance sector.
- Excellent leadership, communication, and stakeholder management skills.
- Proven experience setting up and managing end-to-end platforms in a high-complexity, client-facing environment operating a 24/7 operation.
- Experience managing global clients and stakeholders, preferably in the automotive or RSA sector.
- Strong understanding of performance metrics (KPIs, SLAs), operational analytics, and reporting tools.
- Ability to thrive in a fast-paced, startup-like setup environment.
- Previous experience managing UK/Europe-based clients.
- Exposure to RSA, emergency response, or auto-assistance operations.
RSA Head of Platform - UK & Ireland in Croydon employer: Allianz Partners
As a leading employer in the Roadside Assistance sector, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our UK and Ireland operations offer unique opportunities for strategic leadership, with a focus on innovation and operational excellence, ensuring that our team members are equipped with the tools and support they need to thrive in a fast-paced environment. Join us to be part of a high-performance culture that values accountability, collaboration, and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land RSA Head of Platform - UK & Ireland in Croydon
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs, especially in platform management and operations. We want to see that you’re not just a fit on paper but also in practice!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace RSA Head of Platform - UK & Ireland in Croydon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the RSA Head of Platform role. Highlight your platform management experience and any relevant achievements in operations. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your leadership and stakeholder management skills that relate to our needs at StudySmarter.
Showcase Your Data Savvy:Since data analytics is key for this role, don’t forget to mention your experience with performance metrics and operational analytics. We love seeing how you’ve used data to drive improvements in past roles!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you into our system quickly!
How to prepare for a job interview at Allianz Partners
✨Know Your Platform Inside Out
Before the interview, make sure you thoroughly understand the RSA operations platform. Familiarise yourself with the key performance metrics, operational processes, and technology integrations that are crucial for success in this role. This will not only help you answer questions confidently but also demonstrate your genuine interest in the position.
✨Showcase Your Leadership Skills
Prepare to discuss your leadership style and experiences in building high-performing teams. Think of specific examples where you've successfully managed teams, set goals, and driven performance. Highlight how you foster a culture of accountability and customer satisfaction, as these are essential for the role.
✨Be Ready for Data-Driven Discussions
Since the role involves utilising data analytics for performance monitoring, brush up on your knowledge of KPIs and SLAs relevant to the RSA sector. Be prepared to discuss how you've used data to identify gaps and implement continuous improvement initiatives in your previous roles.
✨Engage with Stakeholder Management Scenarios
Think about your experiences managing client relationships and stakeholder expectations. Prepare to share examples of how you've navigated escalations and maintained transparency with clients. This will show your ability to act as a primary interface between senior leadership and operational teams.
