At a Glance
- Tasks: Lead and inspire a high-performing team in the Travel Claims department.
- Company: Join Allianz, a global leader in insurance with a supportive culture.
- Benefits: Enjoy a 35-hour work week, hybrid working, and mental health support.
- Other info: Diversity and inclusion are at our core; we welcome all backgrounds.
- Why this job: Shape service delivery and exceed client expectations while growing your career.
- Qualifications: GCSEs in English & Maths, strong leadership, and communication skills required.
The predicted salary is between 50000 - 60000 € per year.
Join Our Team: Lead and Inspire in Travel Claims. We are looking for a dynamic and results‑driven Claims Manager to lead our Travel Claims department. This role plays a key part in shaping service delivery while ensuring we consistently meet and exceed client KPIs and performance targets.
Reporting Line: Head of Travel Claims
What You’ll Do
- Lead & Inspire
- Manage and develop a high-performing team, fostering collaboration and excellence to deliver outstanding customer experiences.
- Leading & Coaching
- Manage, mentor, and support Team Managers to achieve operational excellence.
- Ensure claims processes align with business objectives and deliver against SLAs/KPIs.
- Manage claims costs for the business and partners.
- Collaboration & Communication
- Lead monthly performance and departmental meetings.
- Ensure clear agendas and effective communication across teams.
- Motivation & Development
- Drive a high-performance culture through coaching and development.
- Maintain training records and identify improvement opportunities.
- Create and implement Personal Development Plans (PDPs).
- Drive Results
- Ensure the team meets and exceeds objectives through quality, efficiency, and continuous improvement.
- High‑Performance Culture
- Build an engaged, collaborative environment aligned with Allianz’s vision and values.
- Resource Planning & Efficiency
- Optimise resource allocation to meet KPIs.
- Strategically plan overtime within budget.
- Problem Solving & Support
- Provide guidance on complex claims.
- Manage escalated partner claims.
- Deliver reports and escalate key issues to senior leadership.
What We Offer
- Work‑Life Balance: 35‑hour working week with hybrid working (3 days in office, 2 from home).
- Collaborative Environment: Supportive and team‑focused culture.
- Career Growth: Opportunities within a global organisation and leadership development.
- Learning & Development: Access to certifications and professional qualifications.
Benefits
- Pension and savings plans.
- Share purchase scheme.
- Mental health and wellbeing support.
- And more.
Additional Information
On‑call requirement may be required due to the nature of the role.
About You
- GCSE (or equivalent) in English & Maths.
- Strong communication skills with clients and stakeholders.
- Proficiency in MS Word and Excel.
- Proficiency using LLM and AI tools.
- Understanding of FCA regulations.
- Resilience in a fast‑paced environment.
- Proven leadership experience managing large teams.
- Strong strategic thinking capability.
- A successful track record as a Claims Manager.
Diversity & Inclusion
Allianz is committed to building a diverse and inclusive workforce. We welcome applications from all backgrounds and encourage employees to grow through varied experiences across the organisation.
Hub Manager (Claims) in Croydon employer: Allianz Partners
At Allianz, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment that fosters personal and professional growth. As a Hub Manager in our Travel Claims department, you will benefit from a 35-hour working week with hybrid options, access to leadership development opportunities, and a strong commitment to employee wellbeing. Join us to lead a high-performing team while enjoying a range of benefits including pension plans, mental health support, and a culture that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Hub Manager (Claims) in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Hub Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since we’re all about collaboration and high performance, think of examples from your past that showcase your leadership skills and how you’ve driven results in a team setting.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to hiring managers or teams at companies you admire. Express your interest in the Hub Manager position and share how your experience aligns with their goals.
✨Tip Number 4
Apply through our website for the best chance of landing that interview! We love seeing candidates who take the initiative to engage with us directly. Plus, it shows you’re serious about joining our dynamic team.
We think you need these skills to ace Hub Manager (Claims) in Croydon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Claims Manager role. Highlight your leadership experience and any relevant achievements in managing teams or improving processes.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've led teams to success and how you can contribute to our high-performance culture.
Showcase Your Communication Skills:Since strong communication is key in this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to get to know you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Allianz Partners
✨Know Your Claims Inside Out
Make sure you brush up on the latest trends and regulations in the claims industry, especially those related to travel. Being able to discuss specific cases or challenges you've faced will show your expertise and readiness for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and developed teams in the past. Highlight your coaching techniques and how you've fostered a high-performance culture, as this is crucial for the Claims Manager position.
✨Communicate Clearly and Effectively
Practice articulating your thoughts clearly, especially when discussing complex claims scenarios. Effective communication is key in this role, so be ready to demonstrate how you can lead meetings and ensure everyone is on the same page.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled difficult claims or resolved escalated issues. Be prepared to discuss your approach to problem-solving and how you can guide your team through challenges while maintaining client satisfaction.
