At a Glance
- Tasks: Lead a team to analyse customer feedback and drive improvements in customer experience.
- Company: Join Allianz Partners, a leader in global customer experience innovation.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment focused on continuous improvement and innovation.
- Why this job: Make a real difference by shaping customer experiences with data-driven insights.
- Qualifications: Experience in customer experience analysis and strong leadership skills.
The predicted salary is between 63000 - 77000 £ per year.
Allianz Partners is seeking a Customer Experience Insights Lead to shape our global CX strategy through data-driven insights, VoC intelligence, and journey analysis. You will build dashboards, lead a CX insights team, and partner with senior leaders to embed customer-centric thinking across products and processes.
The role focuses on turning customer feedback into measurable improvements, with an emphasis on stakeholder collaboration, KPI governance, and continuous improvement.
Global CX Insights Lead — Data-Driven Customer Experience in Croydon employer: Allianz Partners
Allianz Partners is an exceptional employer, offering a dynamic work environment in Budock Water where experienced vehicle technicians can thrive. With competitive pay, including a base salary of up to £41,200 and bonuses, employees benefit from a strong focus on professional growth, flexible working arrangements, and a commitment to customer care and safety. Join a team that values your skills and provides opportunities for meaningful contributions in roadside assistance.
