Customer Experience Coordinator in Croydon

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Job Title: Customer Experience Coordinator – Home Emergency Admin

Location: Croydon / Hybrid

Salary: £23,608.44Bonus: £2,045

Responsibilities

Maintain and update all home emergency policies

Accurate input of customer/policy information

Handle all incoming calls in a polite, efficient and proactive manner

Capture data and provide customer with defined timescales

Maintain working knowledge of the client\’s product range

Support in actioning ad-hoc tasks/reports

Qualifications

Educated to GCSE standard or equivalent, including English and Maths

Good working knowledge of MS Word & Excel

Able to communicate confidently with clients, customers and suppliers

Basic understanding of FCA

Flexible/adaptable and able to work under pressure

Desirable

Previous experience of working within a contact centre

Basic understanding of home insurance products

Benefits

• Competitive annual leave, company pension scheme.
• Discounts on Allianz products, vouchers for high street and online retailers.
• Company bonus scheme, Private Medical cover, annual flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months.
• Corporate Social Responsibility and interest free season ticket loan after qualifying period.

Equal Opportunity StatementWe at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We welcome applications regardless of ethnicity, cultural background, age, gender, nationality, religion, disability or sexual orientation.

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