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For Companies At a Glance
- Tasks: Join our roadside assistance team and help customers get back on the road safely.
- Company: Dynamic company focused on excellent customer service and employee development.
- Benefits: Competitive salary, bonuses, flexible shifts, and extensive training opportunities.
- Why this job: Enjoy variety in your work while making a real difference for customers in need.
- Qualifications: Experience as a vehicle technician with strong diagnostic and customer service skills.
- Other info: Inclusive workplace with a focus on personal growth and well-being.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Reporting to: Regional Manager
Department: Technical Operations
Location: Plymouth and surrounding areas, Belfast and surrounding areas
About The Job
Are you a qualified mechanic or roadside technician looking for change? Do you like variety in your job and being responsible for your daily work? Then this is worth a read! Our high performing national roadside assistance team is looking for enthusiastic, personable and driven individuals to join them. You will be fully trained to provide a first-class service to ensure our customers can get back on the road safely and in a timely fashion.
Starting and finishing from your home, you will drive one of our fully equipped vans which will enable you to offer an excellent level of service. You will ensure that our customers receive an excellent service highlighting our roadside assistance service as the best in class. Our roadside repair technicians are empowered to take ownership of each assistance job they attend, by making the best and most appropriate decisions for each customer, to ensure they can continue their journey in their moment of need.
No two days are the same! This is an extremely rewarding job where you receive instant feedback from the customer, receive excellent industry leading training and also motivated by a variety of achievable targets with financial rewards!
Salary
£42,000 plus per annum, £8,000 bonus, plus a guaranteed additional £3,000 bonus in the first 12 months, £55,000 achievable OTE.
Additional Rewards & Bonuses
Including the prestigious “Technician of the Year”. Top performers achieving North of £60,000.
Hours/Shifts
No working overnight or 12 hour shifts! Our shifts average a 42.75 hour working week between the hours of 7am and 10pm Monday to Sunday. Start times are regular each week alternating between 7AM and 11AM, giving you 2 weekends off a month and you are notified 12 months in advance so you can manage your work/life balance. Able to start a little earlier or finish a little later? You will be paid a generous overtime rate. Working a Bank holiday? We provide a Bank Holiday financial supplement and a day off in lieu.
What We’re Looking For
- You will be an experienced vehicle or roadside technician.
- You must have diagnostic equipment experience.
- You will have excellent fault finding and repair skills.
- You must have excellent customer facing skills.
- You will have a good level of IT competence.
- You must have a full drivers’ licence.
- You will be flexible and adaptable to changing circumstances.
Qualifications
- Manufacture apprenticeship or equivalent.
- City & Guilds Technician Certificate Parts I and II.
- NVQ/B-Tech diploma.
You will receive excellent training for this role as we are dedicated to ‘Achieving Excellence Through Learning.’ You are always encouraged to bring your ideas and highlight any areas for improvement in processes. If you are not already EV trained, we will provide training you to at least EV Level 3 IMI Accredited & ATA Level 3 roadside diagnostics technician.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits. We will provide you with competitive annual leave and contribute up to 6.5% towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted travel/pet/musical/home/car Insurance, Roadside Assistance free after 6 months’ probation and up to three paid days for Corporate Social Responsibility.
We also provide a comprehensive Employee Assistance Programme (EAP) which is available from day one of employment. Confidential 24/7 helpline and an app to access life, money and wellbeing resources including mental wellbeing support, debt and legal advice.
Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation. We believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Let’s care for tomorrow.
Roadside Technician UK - Nationwide in Belfast employer: Allianz Partners
Contact Detail:
Allianz Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Technician UK - Nationwide in Belfast
✨Tip Number 1
Get to know the company! Research their values and culture. When you walk into that interview, show them you’re not just another candidate but someone who genuinely connects with what they stand for.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it counts.
✨Tip Number 3
Dress the part! Make sure you look sharp and professional. First impressions matter, and showing up well-presented can set the tone for a great conversation.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Roadside Technician UK - Nationwide in Belfast
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience as a mechanic or roadside technician. We want to see your diagnostic skills and customer service prowess shine through in your application!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific requirements of the Roadside Technician role. Mention your relevant qualifications and how they align with what we’re looking for.
Be Personable: We’re after enthusiastic and personable individuals, so let your personality come through in your written application. A friendly tone can make a big difference!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Allianz Partners
✨Know Your Stuff
Make sure you brush up on your technical knowledge and diagnostic skills. Be ready to discuss your experience with various vehicles and any specific technologies you've used. This role requires a solid understanding of fault finding and repairs, so be prepared to share examples from your past work.
✨Show Off Your Customer Service Skills
Since this job involves direct interaction with customers, it's crucial to demonstrate your excellent customer service skills. Think of situations where you've gone above and beyond for a customer and be ready to share those stories. Highlight how you handle difficult situations and ensure customer satisfaction.
✨Be Adaptable
Flexibility is key in this role, so be prepared to discuss how you've adapted to changing circumstances in previous jobs. Whether it’s dealing with unexpected vehicle issues or adjusting to new technologies, showing that you can think on your feet will impress the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in this role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
