At a Glance
- Tasks: Provide compassionate support to customers during breakdown emergencies and coordinate assistance.
- Company: Join Britannia Rescue, a trusted name in breakdown cover under Allianz.
- Benefits: Enjoy flexible working, competitive salary, and a range of perks including discounts and bonuses.
- Other info: Hybrid role with excellent training and career development opportunities.
- Why this job: Make a real difference by helping people in stressful situations while developing your skills.
- Qualifications: No prior experience needed; just bring your passion for helping others and great communication skills.
The predicted salary is between 27008 - 27008 £ per year.
Join one of the UK’s most trusted breakdown providers. Britannia Rescue is one of the UK’s most respected names in breakdown cover. Our parent company, Allianz, is committed to delivering outstanding customer service across all their insurance products, and Britannia Rescue is no exception.
As a Britannia Rescue Customer Representative, you’ll be the reassuring voice our customers hear during stressful moments – whether they’re stranded on the roadside or stuck in the rain with their family. You’ll handle calls with empathy, clarity, and efficiency, providing immediate support and arranging the help they need.
You don’t need previous experience in customer service – what matters most is your attitude. If you're calm under pressure, an excellent communicator, and genuinely care about helping people, we’ll provide the training and tools to help you succeed and thrive in this vital role.
Location
This is a hybrid role based in our Leeds office, with the expectation to be on-site two days per month.
Training & Support
In your first 6–12 months, you’ll focus on handling breakdown claims, giving you a strong foundation in customer support. After that, you'll be cross-skilled into Britannia Rescue’s Sales and Service function, broadening your expertise and development opportunities.
3 weeks of training to build your knowledge and confidence, followed by 3 weeks of buddying, both of them in the office- where you’ll work alongside experienced team members to ease into the role.
Salary Information
Pay: Circa Salary: £27,007.50 per annum. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.
Working Hours
We’re here for our customers 24/7, but your 7.5-hour shifts will fall within the following times:
- Monday to Friday: Between 7:00am and 8:30pm.
- Saturday and Sunday: Between 7:00am and 6:30pm.
Over each 6-week period, you’ll typically work 3 weekends. You'll work 37.5 hours per week on a 6-week rolling rota – shift times will vary and may include:
- 07:00 – 15:30.
- 09:00 – 17:30.
- 12:30 – 20:30.
About You
You will be:
- Providing compassionate and efficient support when handling breakdown calls, assisting customers needing roadside assistance or recovery – often during urgent or emergency situations.
- Ensuring positive customer interactions and taking ownership for achieving good resolutions – independently, or with support.
- Managing end-to-end services by processing messages, instructions, and updates through online systems.
- Coordinating breakdown and uplift services for third-party clients.
- Answering and initiating contact across all channels to resolve queries and complaints, completing agreed actions.
- Attending and contributing to team meetings, one-to-ones, appraisals, and coaching sessions, and acting on feedback to continuously improve performance.
Essential Skills
To excel in this role, you will need:
- Proven experience in a customer-facing role, with a genuine passion for helping others.
- Excellent communication skills, both verbal and written, with the ability to remain calm and clear under pressure.
- A positive, solutions-focused attitude, with the resilience and perseverance to support customers in urgent or stressful situations.
- Strong emotional intelligence, showing empathy, patience, and professionalism in every interaction.
- The ability to take ownership, using initiative to follow through and find the best outcomes for customers.
- Confidence working with digital tools and systems, with a willingness to learn new processes and technologies.
- A collaborative mindset, comfortable sharing knowledge and working with others to improve performance.
- Adaptability and flexibility, with the ability to handle a variety of tasks and switch between communication channels as needed.
We support the government scheme “Access to Work” please feel free to ask us about the access to work scheme.
Desirable Skills
Responsible Artificial Intelligence usage.
What We Will Offer You
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
- Flexible buy/sell holiday options
- Hybrid working
- Annual performance related bonus
- Contributory pension scheme
- Development days
- A discount up to 50% on a range of insurance products including car, home and pet
- Retail discounts
- Volunteering days
Our Ways of Working
Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Integrity, Fairness, Inclusion & Trust
At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer. We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success. We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.
Accessible Application for All
As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role. Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
For any inquiries or to submit your application, please contact: Matthew Irvine
Closing date: 26/08/2026
We reserve the right to close the advert early if we reach enough applications.
Join us - Let’s Care for Tomorrow.
Customer Care Associate in Leeds employer: Allianz Management Services Ltd
Allianz is an excellent employer, offering a supportive work culture that prioritises employee development and well-being. With a hybrid working pattern and the provision of a company car, employees enjoy flexibility while engaging in meaningful work that impacts various industries across the UK, including Banbury. The comprehensive induction programme and ongoing training opportunities ensure that team members can grow their skills and advance their careers within a dynamic environment.
Contact Details:
Allianz Management Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Associate in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allianz Management Services Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allianz Management Services Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Associate in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allianz Management Services Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allianz Management Services Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allianz Management Services Ltd!
How to prepare for a job interview at Allianz Management Services Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
