Allianz Management Services Ltd invites applications for a Real Time Resource Analyst / Call Traffic Manager. The role focuses on real-time monitoring, demand management, routing and continuous improvement within a busy customer contact centre.
You will work with Operations Managers and Workforce Planning to align resources, forecast capacity and support service levels across channels. Location options include Leeds or Bournemouth; final site discussed at interview.
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Hybrid Real-Time Resource Analyst | Call Traffic Optimizer in Ledston employer: Allianz Management Services Ltd
Allianz UK Personal is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals looking to lead in actuarial pricing. With a strong emphasis on employee growth and development, the company offers extensive leadership opportunities and a hybrid working model that promotes work-life balance while ensuring meaningful engagement with teams across multiple UK offices.
Contact Details:
Allianz Management Services Ltd Recruitment Team
