At a Glance
- Tasks: Support customers by managing home insurance claims through phone interactions.
- Company: Join Allianz, the world's number one insurance brand with a focus on innovation.
- Benefits: Enjoy flexible working, competitive salary, and a range of employee benefits.
- Other info: Hybrid working options and commitment to inclusivity for all candidates.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others; no prior claims experience needed.
The predicted salary is between 26477 - 26477 £ per year.
You will play a vital role in supporting customers at their time of need, managing home insurance claims from first notification through to settlement. This is a predominantly telephone-based role. The majority of your working day will be spent speaking with customers over the phone, managing inbound calls. This role is based in either our Birmingham Ingenuity or Bournemouth office, please note that this is a hybrid working role with the expectation to attend the office 2 to 16 days per month. Previous claims handling experience is not essential. We welcome candidates from a broad range of customer service backgrounds who can demonstrate strong communication skills, empathy, problem-solving ability, and a commitment to delivering excellent customer outcomes. Full training will be provided.
Salary Information
Pay: £26,477. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.
About You
- Handle inbound customer calls and take ownership of customer claims from first notification of loss, understanding individual needs and circumstances.
- Investigate claim causation and evaluate liability across a range of home insurance products.
- Manage claims across contents, buildings, personal possessions, caravans and home emergency.
- Appoint suppliers and utilise the supplier network effectively to progress claims.
- Assess repair, replacement or rebuild costs and negotiate fair settlements within policy terms.
- Proactively manage and progress claims to ensure timely resolution.
- Identify and refer fraud risks, recovery opportunities, and complex indemnity issues.
- Manage complaints through to resolution, ensuring positive customer outcomes.
Essential Skills
- Excellent communication and organisational skills.
- Ability to write clear, accurate and professional correspondence.
- Confident in assessing customer needs and delivering exceptional service.
- Ability to manage workload independently and proactively.
- Handle customer interactions with empathy, sensitivity, and professionalism, particularly when dealing with upset or vulnerable customers.
We support the government scheme Access to Work; please feel free to ask us about the access to work scheme.
Desirable Skills
- Excellent working knowledge of home claims processes and customer journey.
- Understanding of insurance principles and home policy cover.
- Knowledge of claims systems and tools.
- Responsible Artificial Intelligence usage.
What We Will Offer You
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
- Flexible buy/sell holiday options.
- Hybrid working.
- Annual performance related bonus.
- Contributory pension scheme.
- Development days.
- A discount up to 50% on a range of insurance products including car, home and pet.
- Retail discounts.
- Volunteering days.
Our Ways of Working
Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Inclusive Support & Accessibility
At Allianz, we are committed to fostering an inclusive, accessible workplace where everyone can thrive. As a Disability Confident employer, we welcome applications from disabled and neurodivergent candidates and offer tailored adjustments throughout the recruitment process and in the workplace, whether that’s assistive technology, ergonomic equipment, flexible working arrangements, mentoring or coaching. We want to encourage candidates to speak with us about any adjustments they may need. We’re here to support you. If you have a disability or long-term health condition and meet the essential criteria, you can choose to be considered through our Offer an Interview Scheme.
Closing date 4th August. We reserve the right to close the advert early if we reach enough applications. Join us - Let's Care for Tomorrow.
Home Claims Handler employer: Allianz Management Services Ltd
Allianz is an excellent employer, offering a supportive work culture that prioritises employee development and well-being. With a hybrid working pattern and the provision of a company car, employees enjoy flexibility while engaging in meaningful work that impacts various industries across the UK, including Banbury. The comprehensive induction programme and ongoing training opportunities ensure that team members can grow their skills and advance their careers within a dynamic environment.
Contact Details:
Allianz Management Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Home Claims Handler
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allianz Management Services Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allianz Management Services Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Home Claims Handler
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allianz Management Services Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allianz Management Services Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allianz Management Services Ltd!
How to prepare for a job interview at Allianz Management Services Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
