Workspace Operations Officer in Guildford

You’ll lead Allianz’s workplace experience strategy across our UK property portfolio, delivering engaging, customer-focused environments that support our “Future Fit Property” vision. You’ll play a key role in shaping how our colleagues experience our workplaces.

Location: This role is based primarily in our Guildford office, with travel to other offices expected. Please note that this is a hybrid working role with the expectation to attend the office a minimum of 2 days a week.

Salary Information: Pay: Circa £60k per year. This reflects your experience, skills and location and is part of our total rewards package.

About You

• Develop and implement the Property Experience strategy aligned to our Simpler, Smarter, Stronger framework
• Establish and drive consistent workplace standards across the UK portfolio
• Act as the voice of the customer within Property Operations, translating feedback into meaningful improvements
• Build trusted relationships with senior stakeholders and business leaders across the organisation
• Lead workplace experience across strategic hub offices, ensuring a consistent and high-quality colleague experience
• Identify opportunities to enhance workplace effectiveness and support local leadership teams
• Collaborate with the other Customer Experience Manager to prioritise and deliver workplace initiatives
• Lead workplace communications, engagement and change programmes
• Promote wellbeing, sustainability and inclusive workplace culture initiatives
• Drive adoption of workplace services and technology
• Monitor service and supplier performance, ensuring alignment with customer expectations
• Challenge underperformance and drive continuous improvement
• Foster a customer-centric and high-performing team culture

Essential Skills

• Significant experience in workplace experience, corporate real estate, facilities management or business partnering environments
• Strong stakeholder management experience, including senior-level engagement
• Experience working within a multi-site corporate environment
• Excellent communication, engagement and influencing skills
• Ability to translate customer insight into practical workplace solutions

Desirable Skills

• Experience within a corporate occupier environment, ideally in financial services or other professional services environments
• Workplace strategy experience
• Customer experience or service design background
• Change management experience
• Experience managing outsourced service providers
• Responsible Artificial Intelligence usage

What We Will Offer You

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Integrity, Fairness, Inclusion & Trust

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories and Armed Forces Covenant gold standard employer. We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success. We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role. Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies or spoken applications.

For any inquiries or to submit your application, please contact: Matthew Irvine

Closing date: 31/7/2026. We reserve the right to close the advert early if we reach enough applications.