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For Companies At a Glance
- Tasks: Lead incident management and ensure swift recovery with minimal disruption.
- Company: Join Allianz, a global leader in insurance with a commitment to innovation.
- Benefits: Enjoy flexible working, competitive salary, and extensive career development opportunities.
- Why this job: Make a real impact by shaping incident management strategies for a leading organisation.
- Qualifications: Proven experience in incident management and strong leadership skills required.
- Other info: Inclusive workplace with support for neurodiversity and tailored adjustments.
The predicted salary is between 68000 - 102000 ÂŁ per year.
As Head of Incident Management you will be a trusted advisor to the Head of Protection & Resilience, and the organisation to ensure that Allianz UK responds effectively and efficiently to incidents. This includes ensuring recovery back to normal operations as swiftly as possible with minimal customer disruption.
To enable this you must work closely with the Head of Protection & Resilience, Head of Business Continuity Management and Head of Cyber Incident Management to build, develop and implement a five-year strategy for the evolution of Incident management aligned with Allianz UK’s strategic objectives for incident management. This will be achieved through the delivery of an effective, comprehensive, professional service covering Incident Management, trend analysis, lessons learned identification, implementation, education and awareness, and execution and reporting.
Salary Information
Circa ÂŁ85,000
Key Accountabilities
- Ensure incident management approach and playbooks are communicated and understood throughout the business, and that relevant individuals are suitably trained to execute their role in incidents.
- For specific incidents, lead the organisation’s response efforts during a disruption, working closely with cross‑functional teams to ensure a coordinated and effective response. This includes activating the business continuity and/or DR plans, communicating with key stakeholders, and managing the recovery process.
- Assess the organisation’s effectiveness at executing playbooks in response to incidents and propose and implement areas of improvement.
- Extract key insights and lessons learned from tests and incidents from across the business and create a central summary.
- Through liaison with business areas and functions, assess how any insights and lessons learned are being embedded and incorporated into business operations and activities.
- Ensure consistent reporting for all incidents across AZH, identifying and reporting on trends so that mitigating actions can be taken accordingly.
- Manage the team to deliver this effectively whilst ensuring individuals develop and perform to improve the offering to the business alongside their personal career development.
Technical Skills
- Incident response management
- Operational resilience
- Business continuity management
- Incident Management Certificate or equivalent
Experience
- Demonstrable experience of managing and leading significant incidents to minimise the disruption to the business and customers, limiting the potential for causing intolerable harm to customers.
- Demonstrable experience of having developed assessed the organisation’s effectiveness at executing playbooks in response to incidents and propose and implement areas of improvement.
- Considerable experience of building, developing and refining a scenario library that summarises a range of severe but plausible scenarios that can be used for testing purposes. The scenarios will be based on the risks/threats pertinent to the organisation.
- Demonstrable experience of extracting and reporting on key insights and lessons learnt from and ensuring remedial actions are completed.
- Working with financial services regulators and/or other relevant external stakeholders.
- Well versed in establishing internal and external relationships, ideally in a federated organization.
- Strong leadership experience in leading teams, and influencing across all levels.
What We Will Offer You
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
- Flexible buy/sell holiday options
- Hybrid working
- Annual performance related bonus
- Contributory pension scheme
- Development days
- A discount up to 50% on a range of insurance products including car, home and pet
- Retail discounts
- Volunteering days
Our Ways of Working
Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Integrity, Fairness, Inclusion & Trust
At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer. We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success. We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.
Accessible Application for All
As part of the Disability Confident Scheme, we support candidates with disabilities or long‑term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role. Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
Join us – Let’s Care for Tomorrow. We invite you to apply and look forward to hearing from you.
Head of Incident Management in Bournemouth employer: Allianz Management Services Ltd
Contact Detail:
Allianz Management Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Incident Management in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Allianz. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Allianz's recent incidents and their responses. Show us you’re not just interested in the role but also in how we handle challenges!
✨Tip Number 3
Practice your incident management scenarios. We want to see how you think on your feet, so run through some potential situations and how you'd tackle them.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank you email can leave a lasting impression and show us you’re genuinely interested in joining our team.
We think you need these skills to ace Head of Incident Management in Bournemouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in incident management. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills: As a Head of Incident Management, you'll need strong leadership abilities. Share examples of how you've led teams through incidents or disruptions, and how you’ve improved processes in the past.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences relevant to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining us at Allianz.
How to prepare for a job interview at Allianz Management Services Ltd
✨Know Your Incident Management Playbooks
Familiarise yourself with the incident management playbooks relevant to the role. Be prepared to discuss how you would communicate and train others on these procedures, as this is crucial for ensuring a coordinated response during incidents.
✨Demonstrate Leadership Experience
Highlight your experience in leading teams through significant incidents. Share specific examples of how you've minimised disruption and managed recovery processes, showcasing your ability to influence across all levels of an organisation.
✨Showcase Your Analytical Skills
Be ready to discuss how you've assessed the effectiveness of incident responses in the past. Talk about your approach to extracting insights and lessons learned, and how you've implemented improvements based on those findings.
✨Emphasise Collaboration and Communication
Since this role involves working closely with various heads of departments, prepare to discuss your experience in building relationships and collaborating with cross-functional teams. Highlight your communication strategies for keeping stakeholders informed during incidents.
