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- Tasks: Help customers navigate car accident claims and manage repairs with empathy and efficiency.
- Company: Join a leading insurance provider known for its supportive culture.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Flexible working hours with a vibrant team atmosphere.
The predicted salary is between 28800 - 48000 £ per year.
When LV=/Allianz customers are responsible for a car accident, our Claims Handlers are there to help everyone involved. You'll be managing the claim for the innocent driver, calling them to arrange vehicle repairs and hire cars, setting up personal injury claims, and arranging property repairs too. You will deal with both inbound and outbound calls as well as responding on live chat and using digital platforms.
Working with the customer and our suppliers to reach a resolution, you'll manage your own workload, focusing on building great rapport with our customers and delivering outstanding service.
Location
This is a hybrid role located in our Bournemouth office with expectation of attending the office a minimum of 2 days per month. Please note that you may be required to attend more often when needed. We operate a 3 week rolling rota, working 37.5 hours per week on 7.5 hour shifts around our opening hours, 8am-6:30pm Monday - Friday, 9am-1pm on Saturday and 10am–2pm on Sunday.
Claims Handler in Bournemouth employer: Allianz Management Services Ltd
Contact Detail:
Allianz Management Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Bournemouth
✨Tip Number 1
Get to know the company! Research LV/Allianz and understand their values and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound and outbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've handled challenging situations in the past. Think of examples where you’ve resolved issues or helped customers, as this will resonate well with the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Claims Handler in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Handler role. Highlight any relevant experience you have in customer service, managing claims, or handling calls. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: As a Claims Handler, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. Whether it's through your writing style or examples of past experiences, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Allianz Management Services Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Claims Handler role. Familiarise yourself with the responsibilities like managing claims, arranging repairs, and communicating with customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice your communication skills. Think about how you would explain complex information clearly and concisely. You might even want to role-play common scenarios with a friend to get comfortable with handling calls and live chats.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss examples of how you've resolved issues in the past. Think of specific situations where you had to manage a claim or deal with a difficult customer. Highlight your ability to stay calm under pressure and find solutions that work for everyone involved.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You could ask about the team dynamics, what a typical day looks like, or how success is measured in the Claims Handler position. It’s a great way to demonstrate your enthusiasm and curiosity.
