Claims Crime Prevention Consultant (Home Claims) in Bournemouth

As a Claims Crime Prevention Consultant at Allianz, you will utilise your experience from a senior fraud investigation role to safeguard the organisation and its clients from fraudulent activities. This position requires proven expertise in fraud prevention systems and involves investigating home claims referrals from many sources. You will collaborate closely with stakeholders, including Suppliers, Loss Adjusters, Surveyors, and Contractors, to accurately identify root causes and ensure effective resolution of claims. Your role will also involve contributing to strategies to enhance fraud prevention measures, providing guidance to team members, and analysing claims data to proactively address emerging risks. By maintaining detailed records and engaging in continuous learning, you will contribute to Allianz's reputation for integrity and excellence in the insurance industry.

Location: This position can be in either of our Birmingham, Bournemouth or Leeds offices. This is a hybrid role with expectation of you attending office 2 days per month.

Salary Information: Circa £36k per annum. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

About You: You will manage claim fraud investigations on referrals from both internal and external sources, utilising your expertise in fraud prevention systems and intelligence tools to identify cases suitable for investigation. You’ll maintain a portfolio and oversee the entire investigation process, applying your senior-level fraud investigation skills to evaluate evidence, challenge inconsistencies, and determine accurate outcomes. You will handle all correspondence professionally, leveraging your knowledge to ensure communication with customers and third parties is clear, precise, and technically sound. You will escalate cases to the Technical Controller when necessary, using your judgment and experience in collaborating with Loss Adjusters, Surveyors, and Contractors to identify when additional technical support is required. You will accurately record values, costs, and trends in accordance with Fraud Database MI processes. You will ensure a consistent and fair level of service to all customers, applying your technical understanding of claims to support accurate assessments and reduce complaint drivers in line with Consumer Duty guidelines. You’ll collaborate with frontline teams to enhance their awareness of fraud risks, sharing your hands-on experience in investigation and prevention to strengthen the organisation's first line of defence. You will proactively share your specialist knowledge with other investigators, fostering capability growth across the team by drawing on your experience in a senior role.

Essential Skills:

• Experienced in a Senior Fraud investigation role.
• Experienced in dealing with home / property claims originating from multiple sources.
• Experience and knowledge of fraud prevention systems and best practice.
• Established investigation skills with excellent attention to detail.
• A logical and analytical thought process.
• Confident and effective communicator with well-developed customer service skills.
• Proven track record of interviewing / conversation management skills.
• Established capacity for objection handling and complaints resolution.
• Empathetic listener, able to adapt your communication style to get the best outcome for our customers and business.
• Excellent time management and organisational skills.
• Have great relationship-building and team-working skills and share our passion for fighting fraud and protecting the business.
• Have a can-do attitude and be keen to learn.
• Be able to proactively identify problems and constructively find solutions.

Desirable Skills:

• Experience of handling building damage and major loss cases.
• Understanding of building defects, construction methods and use of materials, and how these respond to insurance perils.
• Experience of working with Loss Adjusters, Surveyors and Building Contractors to establish root cause of defects and damage.
• Experience in validating a variety of building damage claims, including scope, estimate, tender and billing stages.
• Ideal candidates will have experience using machine learning to identify fraud patterns and natural language processing to analyse text data.
• Familiarity with automated fraud detection systems is essential for quick identification of suspicious activities.

We support the government scheme “Access to Work” please feel free to ask us about the access to work scheme.

What We Will Offer You:

• Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you.
• We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training.
• That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working:

Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.

Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Integrity, Fairness, Inclusion & Trust:

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All:

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

For any inquiries or to submit your application, please contact: Georgie Hill.

If you are an at-risk candidate facing potential redeployment, please include this information in your CV.

Closing date January 29th 2026. We reserve the right to close the advert early if we reach enough applications.

Join us - Let’s Care for Tomorrow.