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- Tasks: Investigate fraud cases and protect the company while enhancing your communication skills.
- Company: Join Allianz, a leading insurance brand with a commitment to inclusion and innovation.
- Benefits: Enjoy flexible working, competitive salary, and a range of perks tailored for you.
- Why this job: Make a real impact in fraud prevention and enhance customer experience.
- Qualifications: Strong investigative skills and a passion for fighting fraud are essential.
- Other info: Hybrid role with excellent career growth opportunities and supportive work culture.
The predicted salary is between 28800 - 43200 £ per year.
As a Claim Crime Prevention Consultant, this role offers the chance to make a significant impact by protecting the company from fraud, while developing valuable investigative and communication skills. You will collaborate with various teams, enhancing teamwork and leadership abilities, and have opportunities for career growth. The varied environment keeps the work engaging, and you will positively influence customer experience by ensuring fair case handling.
Location: This position can be in either of our Birmingham, Bournemouth or Leeds offices. This is a hybrid role with expectation of you attending office 2 days per month.
Salary Information: Circa £36k per annum. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.
About You
- Carry out fraud investigations on referrals from various internal & external sources, including but not limited to existing fraud systems, intelligence, and our claims teams, to identify cases appropriate for investigation.
- Maintain a portfolio and manage the full end to end investigation process, from referral to the final outcome.
- Deal with any correspondence and other paperwork as necessary, maintaining communication with our customer and third parties, keeping them up to date on progress to ensure next stages are understood and that any correspondence is effective and accurate.
- Escalate to Technical Controller where appropriate.
- Accurately record the value, cost, and trends in line with Fraud Database MI recording process to ensure that the overall business targets are tangible, and intelligence is accurate.
- Ensure a consistent and acceptable level of service is provided to all our customers, that any complaints or escalations are handled and concluded fairly and, where needed, appropriate feedback and action is taken to reduce the causes of complaints in line with our customer experience and Consumer Duty guidelines.
- Work with frontline teams to build skills and knowledge of fraud risks to support the business in developing a strong initial line of defence against fraud.
- Be confident in sharing experience and knowledge with other investigators to improve overall capability within the team.
Essential Skills
- Established investigation skills with excellent attention to detail.
- A logical and analytical thought process.
- Confident and effective communicator with well-developed customer service skills.
- Empathetic listener, able to adapt your communication style to get the best outcome for our customers and business.
- Excellent time management and organisational skills.
- Great relationship-building skills and share our passion for fighting fraud and protecting the business.
- Can-do attitude and keen to learn.
- Proactively identify problems and constructively find solutions.
- Experience using machine learning to identify fraud patterns and natural language processing to analyse text data.
- Familiarity with automated fraud detection systems is essential for quick identification of suspicious activities.
Desirable Skills
- Experienced in a Senior Fraud investigation role.
- Experience and knowledge of fraud prevention systems.
- Experience of handling home insurance building damage claims.
- Understanding of building defects, construction methods and use of materials, and how these respond to insurance perils.
- Experience of working with Loss Adjusters, Surveyors and Building Contractors to establish root cause of defects and damage.
- Experience in investigating and validating a variety of building damage claims, including scope, estimate, tender and billing stages.
What We Will Offer You
- Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you.
- Flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training.
- Flexible buy/sell holiday options.
- Hybrid working.
- Annual performance related bonus.
- Contributory pension scheme.
- Development days.
- A discount up to 50% on a range of insurance products including car, home and pet.
- Retail discounts.
- Volunteering days.
Our Ways of Working
Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Integrity, Fairness, Inclusion & Trust
At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.
We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success. We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.
Accessible Application for All
As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role. Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
For any inquiries or to submit your application, please contact: Conor McCourt.
Closing date January 29th 2026. We reserve the right to close the advert early if we reach enough applications.
Join us - Let’s Care for Tomorrow.
Claim Crime Prevention Consultant in Bournemouth employer: Allianz Management Services Ltd
Contact Detail:
Allianz Management Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claim Crime Prevention Consultant in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to fighting fraud. Tailor your answers to show how your skills align with their needs.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience and how it relates to the Claim Crime Prevention Consultant role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Claim Crime Prevention Consultant in Bournemouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claim Crime Prevention Consultant role. Highlight your investigation skills and any relevant experience in fraud prevention, as this will show us you’re a great fit for the position.
Show Off Your Communication Skills: Since effective communication is key in this role, don’t forget to showcase your customer service skills in your application. Use examples that demonstrate how you've successfully communicated with customers or colleagues in the past.
Be Detail-Oriented: Attention to detail is crucial for this job, so make sure your application is free from typos and errors. We want to see that you can present information clearly and accurately right from the start!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Allianz Management Services Ltd
✨Know Your Fraud Basics
Before the interview, brush up on the fundamentals of fraud prevention and investigation. Familiarise yourself with common fraud patterns and the tools used in the industry, like machine learning and automated detection systems. This will show your potential employer that you're not just interested in the role but also knowledgeable about the field.
✨Showcase Your Communication Skills
As a Claim Crime Prevention Consultant, effective communication is key. Prepare examples of how you've successfully communicated complex information to customers or colleagues in the past. Think about times when you had to adapt your style to suit different audiences – this will highlight your versatility and customer service skills.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified problems and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your analytical thought process and logical reasoning, which are crucial for this role.
✨Prepare Questions About Team Collaboration
Since the role involves working with various teams, come prepared with questions about how collaboration is fostered within the company. Ask about their approach to teamwork and how they support each other in tackling fraud cases. This shows your interest in being a team player and your commitment to enhancing the overall capability of the team.
