At a Glance
- Tasks: Investigate and settle claims while providing top-notch customer service.
- Company: Join Allianz, the world's leading insurance brand with a focus on innovation.
- Benefits: Enjoy flexible working, competitive salary, and a range of perks tailored for you.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Make a real difference in customers' lives while developing your career in a supportive environment.
- Qualifications: Strong organisational skills and excellent communication abilities are essential.
The predicted salary is between 22300 - 28700 € per year.
About the Role
As a Claims Handler at Allianz, you'll play a key role in delivering on our promise to customers by investigating, negotiating, and settling claims within agreed authority levels. You'll ensure compliance with regulatory standards while providing exceptional customer service. This role requires strong organisational skills, attention to detail, and the ability to collaborate effectively with colleagues and stakeholders.
Location & Salary
This role is based in Bournemouth and offers hybrid working, with a requirement to attend the office 2-16 days per month. Weekly working hours: 37.5. Salary: £25,307. Salary is only one part of our total reward package, which also includes a comprehensive range of benefits and development opportunities.
Key Responsibilities:
- Register and validate new claims promptly, ensuring accurate application of policy terms and conditions.
- Investigate, negotiate, and settle claims within your authority level, delivering fair and timely outcomes.
- Manage a varied caseload, including potential fraudulent claims, with proactive evidence gathering and risk assessment.
- Liaise with underwriters, suppliers, solicitors, and loss adjusters to ensure smooth resolution of claims.
- Maintain accurate reserves and process payments in line with company guidelines and regulatory requirements.
- Handle internal tasks such as diaries, inactivity, cheques, and recoveries within agreed timeframes.
- Ensure compliance with referral processes for claims outside authority limits.
- Contribute to team development by sharing knowledge and supporting less experienced colleagues.
- Identify opportunities to improve processes and enhance customer experience through innovation and technology.
Essential Skills & Experience:
- Strong organisational and multitasking skills.
- Excellent communication and customer service abilities.
- Ability to work under pressure and meet deadlines.
- Good understanding of telephony-based customer service environments.
Desirable:
- Previous insurance or claims handling experience.
What We Will Offer You
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that's perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including:
- Flexible buy/sell holiday options
- Hybrid working
- Annual performance related bonus
- Contributory pension scheme
- Development days
- A discount up to 50% on a range of insurance products including car, home and pet
- Retail discounts
- Volunteering days
Our Ways of Working
Do you need flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Diversity & Inclusion
At Allianz, we prioritize diversity and inclusion, demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community's Race at Work Charter signatories, and Armed Forces Covenant gold standard employer. We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success. We encourage our employees to advocate for their needs, whether it's assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.
Accessible Application for All
As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role. Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
Hr- For any inquiries or to submit your application, please contact: Georgie Hill. If you are an at-risk candidate facing potential redeployment, please include this information in your CV. Closing date: 17/2/2026. We reserve the right to close the ad early if we reach enough applications.
Claims Handler in Poole employer: Allianz Insurance
At Allianz, we pride ourselves on being an exceptional employer, offering a supportive work culture that values flexibility and employee growth. As a Claims Handler in Bournemouth, you'll benefit from hybrid working options, comprehensive training, and a range of flexible benefits tailored to your needs, all while contributing to a diverse and inclusive environment that champions innovation and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Poole
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Allianz on LinkedIn. A friendly chat can give us insider info about the role and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common claims handling scenarios. Think about how you'd investigate and settle claims, and be ready to showcase your organisational skills and customer service prowess.
✨Tip Number 3
Show off your attention to detail! During interviews, share examples of how you've managed complex cases or improved processes in previous roles. This will highlight your fit for the Claims Handler position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Allianz team!
We think you need these skills to ace Claims Handler in Poole
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Claims Handler role. Highlight your organisational skills and any relevant experience in claims handling or customer service to show us you’re the perfect fit!
Showcase Your Skills:We want to see your strong communication and multitasking abilities shine through. Use specific examples from your past experiences to demonstrate how you've successfully managed similar tasks under pressure.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’d be a great addition to our team!
Apply Through Our Website:Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Allianz Insurance
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of claims handling processes and insurance policies. Be ready to discuss how you would investigate and settle claims, as well as any relevant experience you have in this area.
✨Showcase Your Organisational Skills
As a Claims Handler, you'll need to manage a varied caseload. Prepare examples that demonstrate your organisational and multitasking abilities. Think about times when you've successfully juggled multiple tasks or met tight deadlines.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering questions.
✨Emphasise Team Collaboration
Allianz values teamwork, so be prepared to discuss how you've collaborated with colleagues or stakeholders in the past. Share specific examples of how you contributed to team success or supported less experienced team members.
