At a Glance
- Tasks: Lead and manage a large-scale Roadside Assistance operations platform for global clients.
- Company: Join Allianz, a trusted leader in insurance and asset management.
- Benefits: Enjoy a competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Be part of an inclusive workplace that values diversity and empowers employees.
- Why this job: Make a real impact by driving operational excellence and leading high-performing teams.
- Qualifications: 10-15 years in platform or operations management, preferably in Roadside Assistance.
The predicted salary is between 75600 - 92400 £ per year.
About the role We are looking for ahighly experienced Platform Leader to lead the end-to-end delivery, and performance of a large-scale Roadside Assistance (RSA) operations platform for our global clients.
The candidate will be based in UK and Ireland and will serve as thecentral leader for managing and expanding RSA operations across all UK and Ireland Business Partners This is a strategic and operational leadership role that requiresstrong platform management experience, deep understanding ofoperations, stakeholder management capabilities, and the ability to build and scale high-performing teams in in the UK.
What you will do
- Platform Ownership Strategic Execution
- Take full ownership of the RSA operations platform for internal operations management
- Lead theend-to-end platform delivery, including workforce planning, process mapping, technology integration, and performance governance
- Ensure seamless platform operations aligned with client SLAs, compliance, and operational excellence
- Collaborate with technology, HR, training, and compliance teams to ensure readiness and scalability
- Operational Excellence
- Oversee day-to-day operations for UK RSA business delivered from UK and Ireland
- Drive productivity, efficiency, and accuracy across the entire service lifecycle — including emergency roadside assistance, accident response, and customer support
- Utilize data analytics to monitor performance, identify gaps, and deploy continuous improvement initiatives
- Deliver operation performance with agreed budget
- Leadership Team Building
- Build and lead a team of managers, team leads, and frontline staff.
- Define goals, manage performance, and develop talent through coaching and structured development plans.
- Create a high-performance culture focused on accountability, ownership, and customer satisfaction.
- Client Stakeholder Management
- Act as a primary interface between the client’s senior leadership in UK
- Own operational governance, manage escalations, and lead regular business reviews
- Drive transparency and trust through strong communication, reporting, and strategic alignment with client objectives
- AI Readiness
Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
- What you will bring
- 10–15 years of experience inplatform or operations management, preferably in Roadside Assistance sector
- Excellent leadership, communication, and stakeholder management skills.
- Proven experience setting up and managing end-to-end platforms in a high-complexity, client-facing environment operating a 24/7 operation
- Experience managing global clients and stakeholders, preferably in theautomotive or RSA sector.
- Strong understanding of performance metrics (KPIs, SLAs), operational analytics, and reporting tools.
- Ability to thrive in a fast-paced, startup-like setup environment.
- Previous experience managing UK/Europe-based clients.
- Exposure to RSA, emergency response, or auto-assistance operations.
96710 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent Allianz Group is one of the most trusted insurance and asset management companies in the world.
Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer.
Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all.
And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us. Let’s care for tomorrow.
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RSA Head of Platform – UK & Ireland in Croydon employer: Allianz Digital Health GmbH
Allianz Group is an exceptional employer, offering a dynamic work environment in the UK and Ireland where employees are empowered to lead and innovate within the Roadside Assistance sector. With a strong focus on employee growth, inclusive culture, and operational excellence, Allianz fosters a high-performance atmosphere that values accountability and collaboration. Join us to be part of a team that not only prioritises your professional development but also champions equal opportunities for all.
Contact Details:
Allianz Digital Health GmbH Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land RSA Head of Platform – UK & Ireland in Croydon
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Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like RSA Head of Platform – UK & Ireland at Allianz Digital Health GmbH!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time RSA Head of Platform – UK & Ireland role at Allianz Digital Health GmbH!
We think you need these skills to ace RSA Head of Platform – UK & Ireland in Croydon
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Allianz Digital Health GmbH. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
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How to prepare for a job interview at Allianz Digital Health GmbH
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Allianz Digital Health GmbH. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
