At a Glance
- Tasks: Analyse data to optimise resource planning and enhance customer service across multiple channels.
- Company: Join Allianz, a leading global insurer committed to inclusivity and innovation.
- Benefits: Enjoy flexible working, competitive salary, and a range of perks tailored for you.
- Other info: Be part of a diverse team that values integrity, fairness, and inclusion.
- Why this job: Make a real impact in resource planning while embracing cutting-edge technology and AI.
- Qualifications: 2-5 years in resource planning with strong analytical skills and experience in digital tools.
The predicted salary is between 33000 - 35000 £ per year.
This job is with Allianz Commercial, an inclusive employer. At Allianz, we're committed to delivering exceptional customer experience and driving operational excellence. As a Resource Planning Analyst, you'll play a pivotal role in ensuring we have the right people, in the right place, at the right time across all channels. You'll combine data-driven insights with innovative forecasting techniques, including AI and digital solutions, to help us meet service levels and support our transformation journey.
Location and Salary:
- Available locations: Leeds, Birmingham, London and Bournemouth. Final location can be discussed during the interview process.
- Hybrid Working - Enjoy a balanced home-based role with regular travel required.
- Pay: Circa £33,000 - £35,000 per annum. Pay is based on relevant experience, skills for the role, and location.
About You:
- Build accurate short- and long-term forecasts for multi-channel environments (voice, digital, chat, email).
- Use advanced analytics and AI-driven tools to improve forecasting accuracy.
- Incorporate digital interaction trends, including Chatbots and Voicebots, into planning models.
- Design and maintain efficient schedules to meet customer demand and business objectives.
- Respond dynamically to real-time changes and operational priorities.
- Track resource utilization and service levels across channels.
- Identify opportunities for improvement using predictive analytics and scenario modelling.
- Deliver clear, actionable reports and dashboards for senior stakeholders.
- Provide insight to support strategic decisions and transformation initiatives.
- Work closely with Operations, Digital, and Technology teams to align resource planning with business priorities.
- Share expertise on AI and digital forecasting to support innovation.
Essential Skills:
- 2-5 years in resource planning, workforce management, or operations analysis.
- Advanced MS Excel and workforce management tools.
- Awareness of AI concepts and their application in resource planning.
- Experience with digital forecasting tools and multi-channel environments.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder engagement.
- Ability to adapt in a fast-paced, technology-driven environment.
Desirable Skills:
- Degree in Business, Mathematics, Statistics, Data Science, or related field.
- Knowledge and experience of forecasting in a multi-channel environment, including digital channels.
- Skills in digital forecasting, particularly working with Chatbots and Voicebots.
- Experience with AI-powered workforce optimisation tools.
Why Allianz?
We're proud to be one of the world's most trusted insurers, and we know that our success depends on our people. At Allianz, you'll have the opportunity to shape the future of resource planning, embrace innovation, and make a real impact on how we serve our customers.
What We Will Offer You:
- Flexible buy/sell holiday options.
- Hybrid working.
- Annual performance related bonus.
- Contributory pension scheme.
- Development days.
- A discount up to 50% on a range of insurance products including car, home and pet.
- Retail discounts.
- Volunteering days.
Our Ways of Working:
Do you need flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements.
Integrity, Fairness, Inclusion & Trust:
At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations.
We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.
Accessible Application for All:
As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.
For any inquiries or to submit your application, please contact: Matthew Irvine. Closing date: 19th of June 2026. We reserve the right to close the advert early if we reach enough applications. Join us. Let's Care for Tomorrow.
Resource Planning Analyst in Washington employer: Allianz Commercial
Allianz Commercial is an exceptional employer that prioritises inclusivity and employee well-being, offering a hybrid working model that promotes work-life balance. With a strong focus on career development, innovative technology integration, and a supportive culture, employees can thrive in their roles while contributing to meaningful customer experiences. The company also provides a comprehensive benefits package, including flexible holiday options, performance-related bonuses, and discounts on insurance products, making it an attractive place for professionals seeking growth and fulfilment.
Contact Details:
Allianz Commercial Recruitment Team
Hr-recruitment@allianz.co.uk
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We think you need these skills to ace Resource Planning Analyst in Washington
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
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Tailor Your Documents for Us:When applying for a full-time role at Allianz Commercial, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
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✨Show off your analytical skills
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✨Portfolio of Projects
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✨Know their business model
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