At a Glance
- Tasks: Conduct quality assurance reviews and drive performance improvements in claims management.
- Company: Join Allianz Commercial, a leading inclusive employer supporting the LGBTQ+ community.
- Benefits: Enjoy flexible working, competitive salary, and a range of perks including discounts and development days.
- Other info: Hybrid role with opportunities for global career growth and professional development.
- Why this job: Make a real impact on customer outcomes while developing your skills in a dynamic environment.
- Qualifications: Experience in insurance claims or quality assurance with strong analytical and communication skills.
The predicted salary is between 42500 - 47500 £ per year.
This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Role Description
If you are a critical thinker and have expertise in the handling of either Motor Personal Injury, Commercial Property, Home, Casualty or Financial Lines claims, we have a number of quality assurance roles available. Capability across multiple claims disciplines/lines of business is preferred but not essential, as is previous experience of performing quality assurance. Your role may involve assessing the effectiveness of claims handling as well as the services provided by our suppliers. You may also be performing themed reviews, designing and performing reviews as well as producing detailed reports that provide actionable insights to key stakeholders across claims and our claims suppliers.
Location: This role can be based in either of our Guildford, Milton Keynes, Chelmsford, Bournemouth, Birmingham or Bristol offices. This is a hybrid role.
Salary Information
Circa £45,000. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.
About You
- Your insight will drive performance improvements and directly contribute to the success of claims.
- Conduct quality assurance reviews on Motor Personal Injury, Home, Commercial Property / Casualty including Disease, Financial Lines claims and Claims Suppliers.
- Design and perform claims and claims supplier themed reviews.
- Engage with key stakeholders throughout.
- Produce detailed analysis and actionable insight to continuously improve customer outcomes, financial outcomes and performance effectiveness.
Essential Skills
- Must have proven experience in insurance claims and/or quality assurance.
- Comprehensive understanding of Motor Personal Injury, Home, Commercial Property, or Casualty, Disease and Financial Lines claim processes.
- Ability to conduct in-depth quality assurance reviews with little supervision.
- Well-developed analytical skills, critical thinking and attention to detail.
- Excellent report writing and communication skills.
- Experience in sourcing and managing audit sample lists.
- Capability to identify and recommend opportunities for process improvement.
- Relevant industry qualifications and proven experience in insurance claims and/or quality assurance.
- Well-developed organisational and time management abilities.
- Adaptability to work in both remote and office-based environments.
- Ability to coach and mentor less experienced team members, fostering professional development and knowledge sharing.
- Skilled in liaising with business owners and relationship managers to drive improved outcomes for customers and enhance overall business performance.
Desirable Skills
- Responsible Artificial Intelligence usage.
What We Will Offer You
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that's perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including:
- Flexible buy/sell holiday options.
- Hybrid working.
- Annual performance related bonus.
- Contributory pension scheme.
- Development days.
- A discount up to 50% on a range of insurance products including car, home and pet.
- Retail discounts.
- Volunteering days.
Our Ways of Working
Do you need flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us. Integrity, Fairness, Inclusion.
Claims Quality Assurance Specialist in Surrey employer: Allianz Commercial
Allianz Commercial is an exceptional employer that champions inclusivity and offers a supportive work culture, particularly for those in the LGBTQ+ community. With flexible working options, a comprehensive benefits package, and a strong focus on employee development, you will find ample opportunities to grow your career while contributing to meaningful improvements in claims management. The hybrid role allows you to balance your professional and personal life effectively, making it an attractive workplace in locations such as Guildford, Milton Keynes, and Bristol.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Quality Assurance Specialist in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Allianz or similar companies. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to quality assurance and claims management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your analytical skills! Bring examples of how you've improved processes or outcomes in previous roles. This will demonstrate your critical thinking and attention to detail, which are key for the Claims Quality Assurance Specialist role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Allianz team.
We think you need these skills to ace Claims Quality Assurance Specialist in Surrey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Claims Quality Assurance Specialist role. Highlight your relevant experience in insurance claims and quality assurance, and don’t forget to mention any specific skills that match the job description.
Show Off Your Analytical Skills:Since this role requires strong analytical abilities, be sure to include examples of how you've used these skills in past roles. Whether it’s conducting reviews or producing detailed reports, we want to see how you can drive performance improvements.
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language and get straight to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Allianz Commercial
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of Motor Personal Injury, Home, Commercial Property, and Casualty claims. Be ready to discuss specific processes and how quality assurance plays a role in improving outcomes. This will show that you’re not just familiar with the terms but can also apply them practically.
✨Prepare for Themed Reviews
Since the role involves conducting themed reviews, think about what themes might be relevant. Prepare examples from your past experience where you’ve identified issues or improvements in claims handling. This will demonstrate your analytical skills and critical thinking abilities.
✨Showcase Your Reporting Skills
You’ll need to produce detailed reports, so be prepared to discuss your report writing process. Bring examples of reports you’ve created in the past, highlighting how your insights led to actionable changes. This will illustrate your ability to communicate effectively with stakeholders.
✨Engage with Stakeholders
The role requires liaising with key stakeholders, so think about how you’ve successfully engaged with others in previous roles. Prepare to share strategies you’ve used to foster collaboration and drive improvements. This will highlight your interpersonal skills and adaptability in a hybrid work environment.
