At a Glance
- Tasks: Design and develop workflow automation solutions using ServiceNow's App Engine and AI capabilities.
- Company: Join Allianz Global Investors, a leading asset manager with an inclusive culture.
- Benefits: Flexible work arrangements, career development opportunities, and mental health support.
- Other info: Collaborative environment with strong focus on continuous learning and growth.
- Why this job: Make a real impact by enhancing operational efficiency with cutting-edge technology.
- Qualifications: 3-5 years of ServiceNow development experience, especially in App Engine and workflow automation.
The predicted salary is between 70000 - 90000 £ per year.
This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
As a ServiceNow Engineer (f/m/d) for App Engine & AI-Enabled Automation, you will design and develop workflow automation solutions on the ServiceNow platform, focusing on App Engine capabilities and AI-enabled use cases to support operational efficiency. This role is embedded within an operations-focused squad, delivering scalable and maintainable automation solutions using ServiceNow Flow Designer, App Engine, and Integration Hub. You will work closely with business analysts and operational stakeholders to translate requirements into robust technical implementations.
A key aspect of this role is to enable sustainable low-code development, supporting business users and citizen developers through reusable components, templates, and defined guardrails, while ensuring solutions remain compliant, secure, and aligned with enterprise standards. This position will be based in Munich, Frankfurt, or Hong Kong.
What you will do
- App Engine Development & Workflow Automation
- Design and develop workflow automation solutions using ServiceNow App Engine and Flow Designer
- Maintain a strong understanding of the ServiceNow Core Platform, including data model, security model, workflows, integrations, and platform architecture
- Configure and customize ServiceNow applications aligned with business and operational requirements
- Build reusable components (flows, modules, templates) to support scalable and maintainable solutions
- Ensure solutions are optimized for usability, performance, and long-term sustainability
- AI-Enabled Automation
- Implement AI-enabled capabilities within ServiceNow workflows (e.g., intelligent routing, automation recommendations, workflow enhancements)
- Work with platform capabilities to enhance automation efficiency and decision-making
- Ensure responsible and compliant usage of AI within enterprise workflows
- Integration & Connectivity
- Design and implement integrations between ServiceNow and upstream/downstream systems using REST / SOAP APIs, Webhooks and event-based integrations, Integration Hub spokes and custom actions
- Maintain and optimize existing integrations for reliability and performance
- Implement monitoring, logging, and error handling for integration processes
- Citizen Developer Enablement
- Guide business users and citizen developers on best practices and usage of ServiceNow capabilities
- Review and improve solutions to ensure alignment with platform standards and avoid technical debt
- Promote sustainable and scalable development practices within the squad
- Collaboration & Delivery
- Collaborate with business analysts, product owners, and stakeholders to define and deliver automation solutions
- Participate in Agile ceremonies (sprint planning, backlog refinement, reviews)
- Troubleshoot and resolve workflow, integration, and platform-related issues
- Contribute to continuous improvement of development practices and delivery efficiency
- Governance, Compliance & Documentation
- Ensure all solutions comply with platform governance standards, security and secure development policies, regulatory and audit requirements
- Produce and maintain technical documentation: solution designs, architecture diagrams, runbooks and operational guides
- Support auditability, data integrity, and operational resilience of solutions
What you bring
- 3-5 years of hands-on experience in ServiceNow development, particularly in App Engine and workflow automation
- Proven experience delivering end-to-end ServiceNow solutions in enterprise environments
- Experience working in operations or business-facing squads is desirable
- Exposure to low code / citizen development environments is a plus
- Experience in regulated industries (e.g., financial services, insurance) preferred
- Familiarity with Agile delivery models
- Strong experience with ServiceNow App Engine and Flow Designer, Integration Hub (custom actions and spokes), ServiceNow scripting (JavaScript, Business Rules, Script Includes)
- Solid understanding of workflow automation design patterns, API-based integrations (REST/SOAP), error handling, logging, and monitoring practices
- Ability to design reusable and scalable ServiceNow solutions
- Understanding of enterprise IT landscape, identity, and security concepts
- Certifications (Recommended): ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), Integration Hub / Flow Designer Micro-Certifications, Additional CIS certifications are an advantage
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex integration and workflow issues
- Ability to communicate technical concepts clearly to both technical and non-technical stakeholders
- Collaborative mindset, with experience working closely with business analysts, process owners, and platform teams
- Strong organizational skills, with the ability to manage multiple tasks and priorities in parallel
- Willingness to continuously learn and adapt as the ServiceNow platform and enterprise landscape evolve
- Understanding of Artificial Intelligence (AI), AI-enabled workflow capabilities within ServiceNow
- Awareness of AI governance, ethical considerations, and responsible usage
- Ability to apply AI features to enhance automation and operational efficiency
What we offer
- Flexible work arrangements that maintain a balance between performance, productivity, career development and personal priorities (e.g., hybrid model/ flexible working hours)
- Access to company pension/savings plans
- Company share purchasing plan
- Mental health and wellbeing programs
- Career opportunities within the entire Allianz Group
- Comprehensive learning and development offerings, including certifications and professional qualifications
- Volunteering time
Allianz Global Investors is a leading active asset manager, managing assets for individuals, families, and institutions worldwide. Our shared goal to shape a future of opportunity for our clients is foundational to our culture and our values. We look to attract, and actively nurture, individuals with the drive to achieve excellence at every stage of the investment experience. We believe an inclusive culture is key to a flourishing workforce.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our clients first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our clients and for the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
If you feel inspired to promote the active asset management experience, this is the place for you. Join our international, technology-enabled, and agile environment.
Simply upload your CV in English to apply for this position. If you need support to navigate our websites or at any stage during your application, please send an email with your request to recruiting@allianzgi.com.
To Recruitment Agencies: Allianz Global Investors has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Global Investors does not accept unsolicited resumes from agency or search firm recruiters. When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz Global Investors. Finally, please do not contact hiring managers directly.
Join us. Let's care for tomorrow.
How to Apply: Applying is quick and easy. Simply upload your CV, complete your personal details, confirm your consent for AI support in the "Additional Information" section, and submit your application. To support our recruiters, we use Fit Score-an AI‑powered tool that highlights how closely your profile aligns with the role. This helps us review applications more efficiently and focus on what matters most: your skills and experience. Good to know: The Fit Score is a support tool only. At Allianz, technology never replaces human judgment. Every application is carefully reviewed by our recruiting teams, ensuring a fair, thoughtful, and personal hiring process.
ServiceNow Engineer (f/m/d) - App Engine & AI-Enabled Automation employer: Allianz Commercial
Allianz Commercial is an excellent employer, offering a dynamic work environment in the heart of London and Toronto. With a strong focus on employee growth, you will benefit from a hybrid working model, competitive salary, and comprehensive benefits, all while being part of a collaborative culture that values innovation and excellence in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Engineer (f/m/d) - App Engine & AI-Enabled Automation
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Allianz Commercial or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Allianz Commercial.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Allianz Commercial.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Allianz Commercial that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace ServiceNow Engineer (f/m/d) - App Engine & AI-Enabled Automation
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Allianz Commercial.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Allianz Commercial and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Allianz Commercial
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Allianz Commercial uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
