At a Glance
- Tasks: Analyse data to optimise resource planning and enhance customer experience.
- Company: Join Allianz Commercial, a leader in the insurance industry with a commitment to inclusivity.
- Benefits: Enjoy flexible working, competitive salary, and a range of perks tailored for you.
- Other info: Hybrid working options and excellent career development opportunities await you.
- Why this job: Shape the future of resource planning while making a real impact on customer service.
- Qualifications: 2-5 years in resource planning or operations analysis; strong analytical skills required.
This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
At Allianz, we're committed to delivering exceptional customer experience and driving operational excellence. As a Resource Planning Analyst, you'll play a pivotal role in ensuring we have the right people, in the right place, at the right time across all channels. You'll combine data-driven insights with innovative forecasting techniques, including AI and digital solutions, to help us meet service levels and support our transformation journey.
Location and Salary:
- Available locations: Leeds, Birmingham, London and Bournemouth. Final location can be discussed during the interview process.
- Hybrid Working - Enjoy a balanced home-based role with regular travel required.
- Pay: Circa £33,000 - £35,000 per annum. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.
About You:
- Build accurate short- and long-term forecasts for multi-channel environments (voice, digital, chat, email).
- Use advanced analytics and AI-driven tools to improve forecasting accuracy.
- Incorporate digital interaction trends, including Chatbots and Voicebots, into planning models.
- Design and maintain efficient schedules to meet customer demand and business objectives.
- Respond dynamically to real-time changes and operational priorities.
- Track resource utilization and service levels across channels.
- Identify opportunities for improvement using predictive analytics and scenario modelling.
- Deliver clear, actionable reports and dashboards for senior stakeholders.
- Provide insight to support strategic decisions and transformation initiatives.
- Work closely with Operations, Digital, and Technology teams to align resource planning with business priorities.
- Share expertise on AI and digital forecasting to support innovation.
Essential Skills:
- If you have a keen eye for detail, critical thinking and a passion for driving excellence, we would love to hear from you.
- 2-5 years in resource planning, workforce management, or operations analysis.
- Advanced MS Excel and workforce management tools.
- Awareness of AI concepts and their application in resource planning.
- Experience with digital forecasting tools and multi-channel environments.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder engagement.
- Ability to adapt in a fast-paced, technology-driven environment.
We support the government scheme "Access to Work" please feel free to ask us about the access to work scheme.
Desirable Skills:
- Degree in Business, Mathematics, Statistics, Data Science, or related field.
- Knowledge and experience of forecasting in a multi-channel environment, including digital channels.
- Skills in digital forecasting, particularly working with Chatbots and Voicebots.
- Experience with AI-powered workforce optimisation tools.
Why Allianz?
We're proud to be one of the world's most trusted insurers, and we know that our success depends on our people. At Allianz, you'll have the opportunity to shape the future of resource planning, embrace innovation, and make a real impact on how we serve our customers.
What We Will Offer You:
- Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that's perfect for you.
- We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training.
- That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including:
- Flexible buy/sell holiday options
- Hybrid working
- Annual performance related bonus
- Contributory pension scheme
- Development days
- A discount up to 50% on a range of insurance products including car, home and pet
- Retail discounts
- Volunteering days
Our Ways of Working:
Do you need flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Integrity, Fairness, Inclusion
Resource Planning Analyst employer: Allianz Commercial
Allianz Commercial is an exceptional employer that prioritises inclusivity and employee well-being, offering a dynamic work culture where innovation thrives. As a Resource Planning Analyst, you'll benefit from flexible working options, comprehensive career development opportunities, and a supportive environment that values your contributions. With locations in vibrant cities like Leeds, Birmingham, London, and Bournemouth, you can enjoy a balanced hybrid role while being part of a globally trusted insurance brand committed to operational excellence and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Resource Planning Analyst
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Allianz Commercial!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Resource Planning Analyst
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Allianz Commercial, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Allianz Commercial
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Allianz Commercial’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
