At a Glance
- Tasks: Investigate and settle claims, ensuring fair outcomes and exceptional service.
- Company: Join Allianz Commercial, a leader in the insurance industry with an inclusive culture.
- Benefits: Flexible working, competitive salary, and a range of perks tailored for you.
- Other info: Enjoy hybrid working and opportunities for global career growth.
- Why this job: Make a real difference in customer experiences while developing your career.
- Qualifications: Experience in claims handling or fraud, strong communication, and organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
As a Claims Handler at Allianz, you'll play a vital role in delivering on our promise to customers. You'll investigate, negotiate, and settle claims where potential insurance fraud is suspected, ensuring fair outcomes while maintaining regulatory compliance and exceptional service standards. Working as part of a collaborative team, you'll manage a varied caseload and engage with a wide range of stakeholders, making a real difference to customer experiences at moments that matter most. This role is based in either Birmingham or Milton Keynes, with hybrid working (2 office days per week, typically Tuesday and Wednesday). Salary £25,000 - £30,000 per annum (depending on experience, skills, and location), plus a comprehensive benefits and development package.
About You
You'll bring a proactive, organised, and customer-focused approach to claims handling, with the ability to manage competing priorities and deliver high-quality outcomes. In this role, you will:
- Register and validate new claims, accurately applying policy terms and conditions
- Investigate, negotiate, and settle claims within authority levels, ensuring fair and timely resolutions
- Manage a varied caseload (including potentially fraudulent claims), using evidence gathering and risk assessment
- Collaborate with underwriters, suppliers, solicitors, and loss adjusters to progress claims efficiently
- Maintain accurate reserves, process payments, and follow regulatory and company guidelines
- Manage internal processes such as diaries, inactivity reviews, cheques, and recoveries within agreed timelines
- Apply referral processes appropriately for claims outside your authority level
- Support team development by sharing knowledge and assisting less experienced colleagues
- Identify opportunities to improve processes and enhance the customer experience through innovation and technology
Essential Skills
- Personal injury / credit hire experience or working with fraudulent claims
- Strong organisational and multitasking skills with the ability to manage deadlines under pressure
- Excellent communication skills with a strong customer service focus
- Good understanding of telephony-based customer service environments
Desirable Skills
- Previous experience working within fraud, insurance or claims handling.
- Responsible Artificial Intelligence usage with experience using Generative AI tools such as onsite Webchat / Chat Bot systems is desirable but not essential
What We Will Offer You
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that's perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including:
- Flexible buy/sell holiday options
- Hybrid working
- Annual performance related bonus
- Contributory pension scheme
- Development days
- A discount up to 50% on a range of insurance products including car, home and pet
- Retail discounts
- Volunteering days
Our Ways of Working
Do you need flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us. Integrity, Fairness, Inclusion.
Claims Validation Claims Handler in Milton Keynes employer: Allianz Commercial
Allianz Commercial is an exceptional employer that prioritises inclusivity and employee well-being, offering a supportive work culture where collaboration and innovation thrive. With flexible working options, comprehensive benefits, and robust career development opportunities, employees can enjoy a fulfilling career while making a meaningful impact in the insurance industry. Located in vibrant Birmingham or Milton Keynes, Allianz fosters a dynamic environment that encourages personal growth and a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Validation Claims Handler in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Allianz or similar companies. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common claims handling scenarios. Think about how you'd handle potential fraud cases or customer complaints. The more you rehearse, the more confident you'll feel when it counts!
✨Tip Number 3
Show off your skills! If you've got experience with Generative AI tools or any tech that can streamline claims processes, make sure to highlight that. It’s all about standing out in a competitive field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be part of a company that values inclusion and innovation.
We think you need these skills to ace Claims Validation Claims Handler in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Handler role. Highlight your experience with personal injury, credit hire, or fraud claims, and showcase your organisational skills. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about claims handling and how your customer-focused approach aligns with our values at Allianz. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills:As a Claims Handler, communication is key. In your application, demonstrate your ability to communicate effectively, whether it's through your writing style or by providing examples of how you've successfully engaged with stakeholders in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our company culture there!
How to prepare for a job interview at Allianz Commercial
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of claims handling, especially in relation to potential fraud. Be ready to discuss specific examples from your experience that demonstrate your ability to investigate and settle claims fairly while adhering to regulatory standards.
✨Showcase Your Customer Focus
Allianz values exceptional customer service, so think of instances where you've gone above and beyond for a customer. Prepare to share these stories during the interview to highlight your proactive and organised approach to claims handling.
✨Demonstrate Team Collaboration Skills
Since this role involves working closely with various stakeholders, be prepared to talk about how you’ve successfully collaborated with others in past roles. Mention any experiences where teamwork led to improved outcomes or processes, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to claims handling, especially around fraud. Practice articulating your thought process and decision-making skills in these scenarios, as it will show your analytical abilities and understanding of the role's challenges.
