At a Glance
- Tasks: Manage legal expenses claims from start to finish, ensuring customer satisfaction.
- Company: Join Allianz Commercial, a leading inclusive employer with a supportive culture.
- Benefits: Enjoy flexible working, competitive salary, and a range of perks including discounts and bonuses.
- Other info: Flexible working options and global career opportunities await you.
- Why this job: Make a real impact in a dynamic role while developing your skills in a supportive team.
- Qualifications: Strong knowledge of Legal Expenses Insurance and excellent communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
We have a fantastic opportunity to join our family of talented people as a Claims Handler. You will be working within the Technical Claims Department of the Legal Expenses division based in Victoria Street, Bristol. Once trained, you will be required to attend the office a minimum of one day a week with the flexibility to work from home.
The role will include managing legal expenses claims from the opening stages through to conclusion. This will involve:
- Assessing technical legal claims against Home, Motor, Commercial and Travel policy wordings
- Carrying out further investigations
- Appointing and managing solicitors
- Liaising directly with policyholders, brokers and solicitors
- Answering wide ranging queries
- Assessing costs incurred at conclusion
You will work closely within a team supporting each other but will need to work independently managing your own caseload and prioritising your work so that customer expectations and service levels are met. Customer satisfaction is a high priority for us.
Salary Information
Pay: Circa £33,000 per year. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.
About You
You will be managing a varied caseload of Before the Event legal expenses claims from initial notification through to conclusion. You will be:
- Assessing technical legal claims against Home, Motor, Commercial and Travel policy wordings
- Carrying out investigations to determine policy coverage and claim validity
- Appointing and managing solicitors throughout the claims process
- Liaising directly with policyholders, brokers and external solicitors to provide clear updates and guidance
- Explaining complex legal and policy decisions in a clear, customer‑focused manner
- Assessing legal costs incurred at claim conclusion to ensure accuracy and fairness
- Prioritising and managing your own workload independently while contributing to a supportive team environment
Essential Skills
- Strong technical knowledge of Legal Expenses Insurance, including end‑to‑end claims processes and policy interpretation
- Excellent written and verbal communication skills, with the ability to explain complex legal decisions clearly to non‑technical audiences
- Sound decision‑making and analytical ability to assess coverage, merits, and claim validity accurately
- Stakeholder management skills, enabling effective relationships with policyholders, brokers, solicitors, and internal colleagues
- Negotiation and influence skills to achieve fair and positive outcomes for customers while managing challenge objectively
- Strong organisational and time‑management skills to prioritise and manage a varied and demanding caseload
- Exceptional attention to detail, particularly when handling technical documentation, investigations, and costs assessments
- Good understanding of regulatory requirements, including Financial Ombudsman Service (FOS) expectations and best practice
Desirable Skills
- Responsible Artificial Intelligence usage
What We Will Offer You
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that's perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including:
- Flexible buy/sell holiday options
- Hybrid working
- Annual performance related bonus
- Contributory pension scheme
- Development days
- A discount up to 50% on a range of insurance products including car, home and pet
- Retail discounts
- Volunteering days
Our Ways of Working
Do you need flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us. Integrity, Fairness, Inclusion.
Legal Expenses Technical Claims Handler employer: Allianz Commercial
Allianz Commercial is an exceptional employer that prioritises inclusivity and employee well-being, offering a supportive work culture in the heart of Bristol. With flexible working options, comprehensive benefits, and a commitment to career development, employees can thrive both personally and professionally while contributing to a leading global insurance brand. Join us to be part of a team that values integrity, fairness, and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Legal Expenses Technical Claims Handler
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Allianz and the role of a Legal Expenses Technical Claims Handler. Understand their values and how you can contribute to their mission. Tailor your answers to show you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience with legal claims and your customer service skills clearly and concisely.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Allianz team. Good luck!
We think you need these skills to ace Legal Expenses Technical Claims Handler
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Legal Expenses Technical Claims Handler role. Highlight your relevant experience in managing legal claims and your understanding of policy wordings. This shows us you’re serious about the position and understand what we’re looking for.
Show Off Your Communication Skills:Since you'll be explaining complex legal decisions to non-technical audiences, it’s crucial to demonstrate your written communication skills. Use clear and concise language in your application to reflect how you’d communicate with policyholders and solicitors.
Highlight Your Organisational Skills:We want to see how you manage your workload effectively. Share examples of how you've prioritised tasks in previous roles, especially when handling a varied caseload. This will give us confidence in your ability to meet customer expectations and service levels.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at Allianz Commercial
✨Know Your Legal Stuff
Brush up on your knowledge of Legal Expenses Insurance and the end-to-end claims process. Be ready to discuss how you would assess claims against various policy wordings, as this will show your technical expertise and understanding of the role.
✨Communicate Clearly
Practice explaining complex legal concepts in simple terms. You might be asked to demonstrate how you'd communicate with non-technical audiences, so think about examples where you've successfully done this in the past.
✨Showcase Your Organisational Skills
Be prepared to talk about how you manage your workload and prioritise tasks. Share specific examples of how you've handled a demanding caseload while ensuring customer satisfaction, as this is crucial for the role.
✨Engage with Stakeholders
Think about your experience in managing relationships with policyholders, brokers, and solicitors. Be ready to discuss how you've navigated challenging situations and achieved positive outcomes, as stakeholder management is key in this position.
