At a Glance
- Tasks: Provide empathetic roadside assistance and coordinate solutions for customers in need.
- Company: Join Allianz Commercial, an inclusive employer supporting the LGBTQ+ community.
- Benefits: Temporary contract with access to development courses and flexible work-life balance.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Make a real difference by helping customers get back on the road safely.
- Qualifications: Fluency in Dutch (C1) and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
As a Customer Assistance Coordinator - Roadside Assistance, you will be the first point of contact for customers in need of roadside assistance. You'll play a critical role in providing timely, empathetic, and effective support to ensure our customers are back on the road as quickly and safely as possible.
If you're fluent in Dutch (C1 level) and thrive in a role that combines communication, problem-solving, and teamwork, this is the perfect opportunity for you!
Your Responsibilities- Respond to customer calls for roadside assistance with professionalism, empathy, and efficiency.
- Assess the situation, identify customer needs, and coordinate appropriate RSA solutions, such as towing, repair services, or alternative transportation.
- Liaise with service providers, ensuring timely and cost-effective delivery of roadside assistance services.
- Handle regulated complaints and resolve issues in line with internal guidelines, escalating complex cases when necessary.
- Maintain accurate case documentation and ensure compliance with service level agreements and key performance indicators.
- Contribute to team initiatives, share feedback, and stay updated on technical developments.
- Fluency in Dutch (min. C1 level) and English is nice to have.
- Shift-based schedule: Monday-Sunday, 6 AM-11 PM (no night shifts).
- Empathy and a customer-centric approach to providing assistance.
- The ability to stay calm under pressure and resolve issues effectively.
- Capability to prioritize tasks and manage time efficiently.
- Basic familiarity with available AI tools such as ChatGPT.
- Temporary contract of 3 months.
- Access to a wide range of courses and targeted development programs to empower your career journey.
- Flexibility to help you plan and arrange your work-life balance effectively.
Customer Assistance Coordinator - Roadside Assistance employer: Allianz Commercial
Allianz Commercial is an exceptional employer that values inclusivity and diversity, making it a welcoming environment for all employees. As a Customer Assistance Coordinator in Roadside Assistance, you will benefit from a supportive work culture that prioritises empathy and teamwork, alongside access to extensive training programmes designed to foster your professional growth. With flexible scheduling and a focus on work-life balance, Allianz offers a rewarding opportunity to make a meaningful impact while advancing your career.
