At a Glance
- Tasks: Assist clients with medical inquiries and provide tailored solutions in a fast-paced environment.
- Company: Join Allianz Partners, a global leader in insurance and assistance with an inclusive culture.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and customer satisfaction.
- Why this job: Make a real difference by helping people during their times of need.
- Qualifications: Bac to Bac+2 level education; experience in customer service is a plus.
The predicted salary is between 28000 - 31000 £ per year.
Le Téléconseiller Assistance (F/H) sur le périmètre du Médical est capable d'identifier le client et son problème (accident, maladie, décès, santé, garantie accident de la vie...), de le prendre en charge, de le guider vers une solution appropriée ou de démarcher à sa place pour lui apporter cette solution, tout en gérant les tâches administratives (dossiers d'assurance, contrats...). Chaque appel d'un client est un nouveau défi.
PRINCIPALES MISSIONS
- Gestion des demandes d'informations et des réclamations de la clientèle ;
- Assistance technique, médicale, santé et garantie accident de la vie (GAV) en H24 et 7j/7 - 35 heures / semaine :
- Prend en charge et oriente les appels ;
- Réalise la prise de rendez-vous ;
- Procède à l'enregistrement des appels ;
- Missionne les prestataires de services selon les besoins du dossier à traiter ;
- Gère le standard et intervient en renfort des autres activités du centre d'appels ;
CRITERES DE RECRUTEMENT
- NIVEAU REQUIS: Bac à Bac+2 (tous les domaines)
- EXPERIENCE: Sur un poste similaire ou dans le domaine de la téléphonie
- SAVOIR-FAIRE: Bonne maîtrise de l'outil informatique. Linguistique : Maîtrise parfaite de l'anglais (hors périmètre santé et GAV). Travailler efficacement dans un environnement façonné par l'intelligence artificielle (IA), l'apprentissage automatique, l'analyse des données et les outils cloud, en utilisant les insights de manière responsable selon nos normes de gouvernance des données, de sécurité et d'utilisation éthique.
- SAVOIR-ETRE: Disponibilité, sens du service clients, capacité d'écoute, de compréhension et d'analyse, dynamisme et esprit d'équipe, rigueur, sens de l'organisation, résistance au stress et adaptabilité.
STATUT: Employé
RATTACHEMENT HIERARCHIQUE: Superviseur
Nous embauchons directement. Allianz Partners n'accepte pas les CV ou les approches non sollicitées d'agences. Nous ne travaillons qu'avec des partenaires sur notre liste de fournisseurs approuvés, sous contrat. Toute soumission non sollicitée ne sera pas prise en compte.
Téléconseiller Assistance - Médical (F/H) in Cornwall employer: Allianz Commercial
Allianz Partners is an exceptional employer that prioritises inclusivity and employee well-being, making it a fantastic place for those seeking a meaningful career in the medical assistance sector. With a strong focus on professional development, employees benefit from a supportive work culture that encourages teamwork and resilience, while also enjoying flexible working hours and the opportunity to engage with cutting-edge technology in a dynamic environment. Located in a vibrant area, Allianz offers unique advantages such as access to diverse resources and a commitment to fostering a diverse workforce, ensuring every employee feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Téléconseiller Assistance - Médical (F/H) in Cornwall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allianz Commercial. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allianz Commercial before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Téléconseiller Assistance - Médical (F/H) in Cornwall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allianz Commercial:Your cover letter is your chance to shine! Tell us why you want to work at Allianz Commercial specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allianz Commercial!
How to prepare for a job interview at Allianz Commercial
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
