At a Glance
- Tasks: Assist clients with their needs and provide solutions in a fast-paced environment.
- Company: Join Allianz Commercial, an inclusive employer committed to diversity.
- Benefits: Flexible hours, competitive pay, and opportunities for professional growth.
- Other info: Dynamic team atmosphere with a focus on innovation and support.
- Why this job: Make a real difference by helping people during critical moments.
- Qualifications: Bac to Bac+2 level required; experience in customer service is a plus.
The predicted salary is between 30000 - 38000 £ per year.
Le Téléconseiller Assistance (F/H) est capable d'identifier le client et son problème (accident, maladie, décès, santé, garantie accident de la vie...), de le prendre en charge, de le guider vers une solution appropriée ou de démarcher à sa place pour lui apporter cette solution, tout en gérant les tâches administratives (dossiers d'assurance, contrats...). Jamais pris au dépourvu dans les situations d'urgence, chaque appel d'un client est un nouveau défi.
Gestion des demandes d'informations et des réclamations de la clientèle :
- Assistance technique, médicale, santé et garantie accident de la vie (GAV) en H24 et 7j/7 - 35 heures / semaine
- Prend en charge et oriente les appels
- Réalise la prise de rendez-vous
- Procède à l'enregistrement des appels
- Missionne les prestataires de services selon les besoins du dossier à traiter
- Gère le standard et intervient en renfort des autres activités du centre d'appels
NIVEAU REQUIS Bac à Bac+2 (tous les domaines)
EXPERIENCE (souhaitée) Sur un poste similaire ou dans le domaine de la téléphonie
SAVOIR-FAIRE
- Bonne maîtrise de l'outil informatique
- Linguistique : Maîtrise parfaite de l'anglais (hors périmètre santé et GAV)
- Travailler efficacement dans un environnement façonné par l'intelligence artificielle (IA), l'apprentissage automatique, l'analyse des données et les outils cloud, en utilisant les insights de manière responsable selon nos normes de gouvernance des données, de sécurité et d'utilisation éthique.
SAVOIR-ETRE
- Disponibilité
- Sens du service clients
- Capacité d'écoute, de compréhension et d'analyse
- Dynamisme et esprit d'équipe, rigueur, sens de l'organisation
- Résistance au stress et adaptabilité
Comment postuler
Pour un processus optimisé et plus rapide, téléchargez votre CV, remplissez vos informations, assurez-vous de cocher la case de vérification de l'IA, puis postulez. Le Fit Score est un outil d'IA qui indique au recruteur à quel point votre profil correspond à un poste. Une fois que vous avez partagé votre CV, il aide à donner une vue d'ensemble structurée de vos compétences et de votre expérience. Important : Le Fit Score est uniquement un soutien. Chez Allianz, aucun algorithme ne prend de décisions, chaque candidature est examinée avec soin par des recruteurs.
Comment nous embauchons
Nous embauchons directement. Allianz Partners n'accepte pas les CV ou les approches non sollicitées d'agences. Nous ne travaillons qu'avec des partenaires sur notre liste de fournisseurs approuvés, sous contrat. Toute soumission non sollicitée ne sera pas prise en compte.
Téléconseiller Assistance (F/H) in Cornwall employer: Allianz Commercial
Allianz Commercial is an exceptional employer that champions inclusivity and diversity, making it a welcoming workplace for all, including members of the LGBTQ+ community. With a strong focus on employee growth, you will have access to continuous training and development opportunities in a dynamic environment that embraces innovation and technology. The supportive work culture encourages teamwork and resilience, ensuring that every challenge faced in assisting clients is met with enthusiasm and professionalism.
StudySmarter Expert Advice🤫
We think this is how you could land Téléconseiller Assistance (F/H) in Cornwall
✨Tip Number 1
Get to know the company! Research Allianz and understand their values, especially their commitment to inclusivity. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real-life situations during the job.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application seen. Plus, make sure to highlight your adaptability and customer service skills in your profile to boost your Fit Score.
We think you need these skills to ace Téléconseiller Assistance (F/H) in Cornwall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Téléconseiller Assistance role. Highlight relevant experience and skills that match the job description, especially in customer service and technical support.
Showcase Your Skills:Don’t forget to showcase your computer skills and any experience with AI tools or data analysis. This will show us that you can thrive in a tech-savvy environment like ours.
Be Personable:In your application, let your personality shine through! We’re looking for someone with a great sense of customer service and the ability to handle stress, so share examples that demonstrate these qualities.
Apply Through Our Website:For a smooth application process, make sure to apply through our website. Upload your CV, fill in your details, and don’t forget to check the AI verification box. We can’t wait to see your application!
How to prepare for a job interview at Allianz Commercial
✨Know Your Stuff
Make sure you understand the role of a Téléconseiller Assistance inside Allianz. Familiarise yourself with common customer issues like accidents, health queries, and insurance claims. This will help you answer questions confidently and show that you're ready to tackle any challenge.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've demonstrated excellent customer service. Think about times when you handled difficult situations or provided solutions under pressure. This will highlight your ability to manage client needs effectively.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s crucial for a role that requires understanding client problems and providing tailored solutions.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Prepare by thinking through how you would handle various customer situations, especially emergencies. This will demonstrate your quick thinking and adaptability in stressful situations.
