At a Glance
- Tasks: Support luxury hospitality customers and help them maximise their experience with our tech platform.
- Company: Join Alliants, a fast-growing tech company transforming the hospitality industry.
- Benefits: 33 days paid holiday, health insurance, training budget, and flexible remote working.
- Other info: Collaborative team culture with opportunities for career growth and development.
- Why this job: Make a real impact from day one and build your professional skills in a dynamic environment.
- Qualifications: Penultimate-year student in Hospitality Management or related field with strong communication skills.
The predicted salary is between 27000 - 27000 € per year.
Join us as a Customer Success Intern in our growing Customer Experience team! Alliants works with many of the world’s most respected luxury hotel, travel, and retail brands to deliver exceptional customer experiences. Founded in 2009 and headquartered in Southampton, we have built industry-changing technology solutions — including award‑winning mobile apps and chat platforms — that transform the digital guest experience for millions of guests at some of the most luxurious hotels and brands in the world. We are a fast‑scaling team where every person’s contribution is visible and valued.
This is not a tea‑making placement. From day one you will have real accounts to support, real customers to communicate with, and real metrics your manager will review with you every month. As a Customer Success Intern on our Product team, you will support the delivery of exceptional value to Alliants’ hospitality customers – helping them adopt, embed, and get measurable results from the Alliants Experience Platform (AXP).
Working directly alongside the Product Solutions Architect (Grade F) and Customer Success Managers (Grade D), you will contribute to real customer outcomes from day one of your placement. Your job is to help our hospitality customers get maximum value from the Alliants Experience Platform (AXP) — and to build the skills, confidence, and professional track record that will set you apart when you graduate.
Role Details
- Location: UK Hybrid – 2 days/week in office (Southampton)
- Compensation: £27,000 per year
- Travel: Occasional UK travel; full driving licence preferred
Job Requirements
By the end of your 12 months, you will have:
- Supported the onboarding of real enterprise hospitality customers onto AXP
- Produced monthly product adoption reports that inform CS strategy
- Maintained CRM data across a live customer portfolio
- Built a library of knowledge resources actively used by the team
- Presented your impact to CS leadership at the end of your placement
What You Will Do
- Support new customer onboarding onto AXP — preparing welcome materials, tracking tasks, attending calls, and ensuring customers start their journey with confidence
- Monitor product usage dashboards and compile monthly adoption reports, flagging accounts that need attention
- Draft and send routine customer communications under the guidance of your CSM, ensuring messages are clear and on‑brand
- Keep CRM records accurate and up‑to‑date for your assigned accounts — you own the data quality for your patch
- Build internal playbooks, FAQ guides, and how‑to resources that make the whole CS team more effective
- Support the Product Solutions Architect with demo preparation, product walkthroughs, and technical documentation
- Contribute to customer success meetings and business reviews with structured notes and follow‑up actions
Who We Are Looking For
We are looking for a penultimate‑year student studying for a BA in Hospitality Management or a related field at a leading hospitality school. You do not need to be a technology expert — but you do need to be genuinely curious about how technology is shaping the future of hospitality.
Essential
- Penultimate‑year BA student in Hospitality Management or related field
- Strong written and verbal communication skills
- Organised and detail‑oriented — able to juggle tasks reliably
- Comfortable with data: dashboards, spreadsheets, basic analysis
- A genuine interest in hospitality and technology
- A collaborative, take‑ownership mindset
Nice to Have
- Experience with CRM tools (Salesforce, HubSpot) or ticketing platforms
- Prior customer‑facing work in hospitality (hotel, restaurant, events)
- Familiarity with Jira, Intercom, or similar tools
- Languages beyond English relevant to our customer base
- Full UK driving licence (occasional travel may be required)
Job Benefits
Your Benefits Package:
- 33 days paid holiday (25 days annual leave plus 8 public holidays)
- Vitality Health Insurance
- Optional private health cover including GP access, mental health support, and gym discounts (after probation)
- Help@hand wellbeing, counselling, and practical support
- Monthly takeaway allowance – up to £25 per month
- Training & development budget for professional development courses, certifications, conferences
- Cycle to work scheme
- WeWork access for flexible remote working across the UK
- Birthday voucher
- Bonus potential through discretionary scheme
- Annual eye test voucher and flu vaccination
- People’s Pension – auto‑enrolled from day one
- Digital Nomad flexibility to occasionally work from elsewhere in the world
- Great Oak tree planting to welcome you aboard
Equal Opportunities
We are committed to equal opportunities for all applicants. Alliants welcomes applications from candidates of all backgrounds, nationalities, and universities. You must have the right to work in the UK for the full 12‑month duration of the placement.
Customer Success Intern employer: Alliants
Alliants is an exceptional employer that values every team member's contribution, offering a dynamic work culture where your efforts directly impact the success of prestigious luxury brands. Located in Southampton, our hybrid work model promotes flexibility while providing extensive benefits such as 33 days of paid holiday, health insurance, and a dedicated training budget to support your professional growth. Join us to gain hands-on experience in customer success within a fast-scaling team that champions innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Intern
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching Alliants and its products. Show genuine interest in how technology is transforming hospitality. This will help you stand out as someone who’s not just looking for any job, but specifically wants to be part of their team.
✨Tip Number 3
Practice your communication skills! Since this role involves customer interaction, being articulate and confident is key. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Alliants.
We think you need these skills to ace Customer Success Intern
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for hospitality shine through! Share any experiences or projects that highlight your interest in the industry and how technology plays a role in enhancing customer experiences.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this specific role. Highlight relevant skills and experiences that align with the job description, especially your communication skills and attention to detail.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, so don’t be afraid to let it come through while keeping it professional!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Alliants
✨Know Your Stuff
Before the interview, make sure you understand the Alliants Experience Platform (AXP) and how it benefits hospitality customers. Research the company’s values and recent projects to show your genuine interest in their work.
✨Show Off Your Communication Skills
As a Customer Success Intern, you'll need strong written and verbal communication skills. Prepare examples of how you've effectively communicated with customers or team members in the past, and be ready to demonstrate this during the interview.
✨Be Organised and Detail-Oriented
Highlight your organisational skills by discussing how you manage tasks and keep track of details. Bring up any experience you have with CRM tools or data management, as this will be crucial for the role.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the team. This shows that you're not only interested in the position but also eager to contribute to the success of the Customer Experience team at Alliants.
