At a Glance
- Tasks: Support onboarding and ensure customers get the most from our innovative platform.
- Company: Join a fast-growing tech company transforming luxury customer experiences.
- Benefits: Competitive salary, hybrid work model, and real impact from day one.
- Other info: Gain hands-on experience with real accounts and valuable mentorship.
- Why this job: Make a difference in the hospitality industry while building your professional skills.
- Qualifications: Strong communication skills and a passion for customer success.
The predicted salary is between 27000 - 27000 £ per year.
Join us as a Customer Success Intern in our growing Customer Experience team! Alliants works with many of the world’s most respected luxury hotel, travel, and retail brands to deliver exceptional customer experiences. Founded in 2009 and headquartered in Southampton, we have built industry-changing technology solutions that transform the digital guest experience for millions of guests at some of the most luxurious hotels and brands in the world.
We are a fast-scaling team where every person’s contribution is visible and valued. We work across Southampton, London, New York, Toronto, and Miami — and our customers span every continent. If you want a placement where your work actually matters from week one, this is it.
Role Focus
This is not a tea-making placement. From day one you will have real accounts to support, real customers to communicate with, and real metrics your manager will review with you every month.
As a Customer Success Intern on our Product team, you will support the delivery of exceptional value to Alliants’ hospitality customers – helping them adopt, embed, and get measurable results from the Alliants Experience Platform (AXP). Working directly alongside the Product Solutions Architect and Customer Success Managers, you will contribute to real customer outcomes from day one of your placement.
You will sit inside our Customer Success team, working directly alongside our Product Solutions Architect and Customer Success Managers. Your job is to help our hospitality customers get maximum value from the Alliants Experience Platform (AXP) — and to build the skills, confidence, and professional track record that will set you apart when you graduate.
Role Details
- Location: UK Hybrid – 2 days/wk in office (Southampton)
- Compensation: £27,000 per year
- Travel: Occasional UK travel; full driving licence preferred
Requirements
By the end of your 12 months, you will have:
- Supported the onboarding of real enterprise hospitality customers onto AXP
- Produced monthly product adoption reports that inform CS strategy
- Maintained CRM data across a live customer portfolio
- Built a library of knowledge resources actively used by the team
- Presented your impact to CS leadership at the end of your placement
What You Will Do
- Support new customer onboarding onto AXP — preparing welcome materials, tracking tasks, attending calls, and ensuring customers start their journey with confidence
- Monitor product usage dashboards and compile monthly adoption reports, flagging accounts that need attention
- Draft and send routine customer communications under the guidance of your CSM, ensuring messages are clear and on-brand
- Keep CRM records accurate and up-to-date for your assigned accounts — you own the data quality for your patch
- Build internal playbooks, FAQ guides, and how-to resources that make the whole CS team more effective
- Support the Product Solutions Architect with demo preparation, product walkthroughs, and technical documentation
- Contribute to customer success meetings and business reviews with structured notes and follow-up actions
Customer Success Intern employer: Alliants Limited
Alliants is an exceptional employer that values every team member's contribution, offering a dynamic work environment where your efforts directly impact the success of prestigious luxury brands. With a strong focus on employee growth, you will gain hands-on experience from day one, supported by a collaborative culture that encourages innovation and professional development. Located in Southampton, our hybrid work model allows for flexibility while still fostering a close-knit team atmosphere, making it an ideal place for aspiring professionals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Intern
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show us you understand our mission and values, and how you can contribute to the Customer Success team.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're passionate about customer success and how your skills align with the role. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Success Intern
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer success shine through! We want to see that you’re genuinely excited about helping customers and making a difference from day one.
Tailor Your CV:Make sure your CV is tailored to the role. Highlight any relevant experience or skills that align with what we’re looking for in a Customer Success Intern. This helps us see how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key points stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our Customer Experience team.
How to prepare for a job interview at Alliants Limited
✨Know the Company Inside Out
Before your interview, make sure you research Alliants thoroughly. Understand their products, values, and the luxury brands they work with. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Success Intern, communication is key. Prepare examples of how you've successfully communicated with customers or team members in the past. Be ready to demonstrate your ability to convey information clearly and concisely during the interview.
✨Prepare for Real-World Scenarios
Think about potential challenges you might face in the role, such as onboarding new customers or addressing product usage issues. Prepare to discuss how you would handle these situations, showcasing your problem-solving skills and proactive approach.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewers. This could be about the team dynamics, the tools they use, or how success is measured in the role. It shows you're engaged and eager to learn more about the position.
