At a Glance
- Tasks: Deliver exceptional customer service and manage orders in a fast-paced environment.
- Company: Alliance Wine, a top-rated independent wine importer in Scotland.
- Benefits: Join a passionate team with opportunities for growth and development.
- Other info: Experience in the drinks industry is a plus; great career prospects await!
- Why this job: Be part of a dynamic company that values relationships and exceptional service.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 20250 - 24750 £ per year.
At Alliance Wine, we're passionate about delivering exceptional wines and outstanding service.
We're looking for a proactive, organised Customer Service Executive to help provide an excellent experience for our customers across the UK.
This is a fast-paced role that requires excellent attention to detail, strong communication skills and the ability to anticipate and resolve problems before they impact the customer.
About you
The successful candidate should have
- A customer-first mindset with a commitment to delivering exceptional service
- Strong communication and relationship-building skills.
- Strong ownership and accountability.
- Confidence in solving problems with a proactive approach.
- The ability to work collaboratively and efficiently.
- Excellent organisational skills.
- Excellent attention to detail and accuracy.
- Ability to manage multiple priorities in a fast-paced environment.
- Good systems and administrative skills.
- Experience using ERP, portal or EDI systems is desirable.
- Previous customer service or order processing experience.
- Wine, hospitality or drinks industry experience is an advantage.
Your key responsibilities will include
- Process customer orders accurately across multiple systems.
- Set up and maintain customer accounts, pricing and product information.
- Manage credits, returns, stock reservations and delivery requests.
- Maintain customer records, wine lists, pricing and vintage changes.
- Monitor open orders, invoices, returns and operational reports.
- Use customer portals and EDI systems confidently and accurately.
- Manage sample requests and support stock availability.
- Resolve customer queries and complaints quickly and professionally.
- Build strong relationships with customers, suppliers and internal teams.
- Proactively identify and resolve issues before they impact customers.
About us
Awarded Harpers' No 1 Drinks Wholesaler for 2025
Established in Scotland in 1984 and fully independent to this day, Alliance Wine is a forward-thinking specialist wine importer and top-rated supplier across a number of sales channels in the UK.
We have built a diverse and loyal customer base throughout the UK.
We are relationship-oriented and solution-focused in all that we do, delivering exceptional wine, service, and creative support with dedication and care that sets us apart.
Reporting to
- Head of Customer Service, Stock & In-bound logistics
- #J-18808-Ljbffr
Customer Services Executive Head office | Beith, Scotland employer: Alliance Wine
Alliance Wine is an exceptional employer that values detail-oriented professionals who thrive in a collaborative environment. With a flexible hybrid working arrangement based in London or Beith, employees enjoy a supportive culture that fosters growth and innovation, alongside opportunities to engage with a diverse range of producers and wines from around the globe. The company prioritises employee development and offers a dynamic workplace where your contributions directly impact product success and market presence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Executive Head office | Beith, Scotland
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Alliance Wine. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Alliance Wine before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Executive Head office | Beith, Scotland
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Alliance Wine:Your cover letter is your chance to shine! Tell us why you want to work at Alliance Wine specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Alliance Wine!
How to prepare for a job interview at Alliance Wine
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
