At a Glance
- Tasks: Support wholesale operations, manage orders, and resolve service issues for Abacus accounts.
- Company: Join Cencora, a company dedicated to creating healthier futures.
- Benefits: Enjoy hybrid working, an employee assistance programme, and a contributory pension scheme.
- Other info: Great opportunity for career growth in a dynamic operational role.
- Why this job: Make a real impact on customer service in a supportive team environment.
- Qualifications: Experience in logistics or customer service with strong communication skills.
The predicted salary is between 29700 - 36300 £ per year.
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
About the role
We're looking for a customer-focused and organised operations professional to support our Abacus wholesale accounts. This is a hands-on role where you'll help manage orders, resolve service issues, coordinate with internal teams, and keep customers informed to ensure a smooth and responsive service.
Location: Northampton (Hybrid)
Hours of Work: 37.5 hours per week, Monday-Friday 9am-5pm
What you'll be doing:
- Support the day-to-day operational activity for Abacus accounts
- Monitor orders, shipments, stock issues, and service queries to ensure timely resolution
- Manage out-of-stocks, back orders, delays, and other supply issues, providing clear updates to customers and stakeholders
- Work closely with teams across inventory, procurement, finance, customer service, logistics, and account management
- Produce KPI and service performance reporting, identifying trends and areas for improvement
- Contribute to process improvements and support a high standard of customer service.
What we're looking for:
- Experience in logistics, customer service, wholesale operations, order management, or supply chain support
- A strong customer service mindset and the ability to manage multiple priorities in a fast-paced environment
- Good understanding of stock availability, back orders, delivery issues, and general operational processes
- Strong communication, organisation, and problem-solving skills
- Confidence working across teams to resolve issues and maintain service levels
- Experience using ERP, order management, or reporting systems would be an advantage
What we offer:
- Employee Assistance Programme (EAP)
- Contributory pension scheme
- Hybrid working - 2 days in the office and 3 days from home
Why join us?
This is a great opportunity to join a supportive team in a varied operational role where you can make a real impact on customer service and performance.
Wholesale Operations Lead in Northampton employer: Alliance Unichem Ip Limited
At Cencora, we pride ourselves on fostering a collaborative and innovative work environment where every team member plays a crucial role in shaping healthier futures. Located in the vibrant city of London, our hybrid work model offers flexibility while providing ample opportunities for professional growth through cutting-edge projects in AI and digital transformation. Join us to be part of a forward-thinking company that values your contributions and empowers you to make a meaningful impact in the healthcare sector.
Contact Details:
Alliance Unichem Ip Limited Recruitment Team
