At a Glance
- Tasks: Manage the hire desk, ensuring excellent customer service and efficient operations.
- Company: Join Alliance Tool Hire, a growing independent business in East London.
- Benefits: Competitive salary, ongoing training, and a supportive team environment.
- Other info: Be part of a positive culture and learn from industry experts.
- Why this job: Take on a key role with real responsibility and career progression opportunities.
- Qualifications: Experience in tool hire or builders merchant, strong customer service skills required.
The predicted salary is between 24000 - 42000 £ per year.
We’re Alliance Tool Hire, a growing independent hire business supplying tools, lifting and access equipment to contractors from 9 branches across the South of England. Following a period of strong growth, we’re looking for an experienced Hire Controller / Assistant Manager to take a key role running the hire desk at one of our largest depots in East London.
This is a hands‑on, customer‑facing role where you’ll be at the heart of day‑to‑day operations, supporting the Depot Manager and helping to lead the team. If you’re an experienced hire desk professional looking for the next step – with genuine responsibility and progression in a growing independent business – we’d love to hear from you.
Key Responsibilities- Customer service & relationships
- Be the first point of contact for customers on the hire desk
- Build strong, long‑term relationships so we become their first‑choice supplier
- Handle enquiries, quotes, and orders quickly and accurately
- Fleet & depot operations
- Help manage the hire fleet to ensure the right equipment is available when required
- Work closely with our fitters to prioritise inspections, repairs, and off‑hires
- Maintain high standards of housekeeping and organisation across the depot
- Help plan and manage the drivers’ delivery and collection schedule to ensure equipment reaches customers on time
- Team leadership
- Contribute to a positive, “can‑do” culture in the depot
- Act as a trusted deputy to the Depot Manager when required
- Health & safety & compliance
- Ensure health & safety policies and procedures are followed at all times
- Keep paperwork, stock checks and records accurate and up to date
- Experience working on a hire desk in tool or plant hire, or at a builders merchant
- Strong customer service skills and the ability to build rapport quickly
- Ambitious, proactive and solutions‑focused – you like to find a way to say “yes”
- Good working knowledge of core tool hire equipment
- Organised, disciplined and detail‑focused – your depot is tidy, your stock checks are current, and your paperwork is immaculate
- Full UK driving licence (required)
- A great team environment and ability to learn from industry experts
- Ongoing training opportunities
- Salary: From £30,000 per year
Hire Controller / Assistant Manager – East London in Rainham employer: Alliance Tool Hire
At Alliance Tool Hire, we pride ourselves on being a supportive and dynamic employer, offering a vibrant team environment where your contributions are valued. Located in East London, our growing independent business provides ample opportunities for professional development and career progression, ensuring that you can thrive in your role as a Hire Controller / Assistant Manager while enjoying the benefits of working with industry experts. Join us to be part of a culture that prioritises customer relationships and operational excellence, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller / Assistant Manager – East London in Rainham
✨Tip Number 1
Get to know the company inside out! Research Alliance Tool Hire, understand their values, and be ready to chat about how you can contribute to their growth. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your interview. It’s a great way to get insider info and make a good impression.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and team leadership. Think of examples from your past that highlight your skills in these areas. We want to see how you handle real-life situations!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can set you apart from other candidates. Plus, it shows you’re proactive and keen on the position.
We think you need these skills to ace Hire Controller / Assistant Manager – East London in Rainham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service skills and any relevant hire desk experience to show us you’re the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about the hire industry and how your previous experiences have prepared you for this role. Be genuine and let your personality shine through!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your ability to excel in a hire desk environment. Numbers and examples can really make your application stand out to us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Alliance Tool Hire
✨Know Your Stuff
Make sure you brush up on your knowledge of tool hire equipment and the specific services offered by Alliance Tool Hire. Being able to discuss their fleet and operations confidently will show that you're genuinely interested in the role.
✨Customer Service is Key
Prepare examples of how you've built strong customer relationships in the past. Think about times when you went above and beyond to meet a customer's needs, as this role is all about being the first point of contact and ensuring customer satisfaction.
✨Show Your Leadership Skills
Since this position involves team leadership, be ready to share your experiences in managing or supporting a team. Highlight any instances where you contributed to a positive work culture or acted as a deputy, as this will demonstrate your capability to step up when needed.
✨Be Organised and Detail-Focused
Bring up your organisational skills during the interview. Discuss how you maintain high standards of housekeeping and keep accurate records. This will reassure them that you can handle the operational side of the role effectively.
