At a Glance
- Tasks: Help patients navigate their financial responsibilities and provide outstanding customer service.
- Company: Join a thriving outpatient pain management practice in Buckhead, Atlanta.
- Benefits: Enjoy PTO, medical, dental, 401k, and life insurance with no weekends or on-call shifts.
- Why this job: Make a real difference in patients' lives while growing your career in healthcare.
- Qualifications: High school diploma and experience in medical billing and collections required.
- Other info: Dynamic work environment with opportunities for professional development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: Atlanta, GA
Take charge of your future with “The Future of Pain Relief”, Alliance Spine & Pain! We are a thriving Outpatient Pain Management Practice who seeks qualified & dynamic Healthcare Professionals! This is a full-time position that offers a great benefits package!
Job Summary
Under general supervision, this individual is responsible for a variety of tasks relating to collection of patient responsibility balances and reducing accounts receivable delinquency. This position will review patient account balances for accuracy; contact patients and responsible parties to resolve past due accounts. Send out monthly statements to responsible parties. This individual will take calls from patients and responsible parties relating to financial obligations, statements, patient payments and completing financial assistance applications. This position is responsible for providing outstanding customer service to our patients and responsible parties.
Responsibilities
- Contact patients/responsible parties to collect on outstanding accounts receivable balances.
- Audit patient accounts for accuracy, move payments as needed, adjust accounts per Company policy.
- Daily adjusting to patient accounts of payments.
- Discuss and educate patients/responsible parties on possibility of financial assistance.
- Set up and maintain monthly payment plans with patients.
- Offer settlement discounts on delinquent accounts.
- Prepare accounts for Collections.
- Promptly respond to telephone calls, messages and emails.
- Initiate and Submit patient refund requests to Patient Recovery Specialist.
- Provide customer service to patients/responsible parties inquiring about their accounts or patient statement.
- Perform other duties as assigned.
Knowledge, Skills, Abilities
- Ability to maintain good interpersonal/human relations skills.
- Possess good verbal and written communication skills.
- Strong customer service skills and/or strong patient collection skills.
- Possess good judgment and reasoning when solving problems and providing payment options.
- Maintain confidentiality/PHI Protected Health Information.
- Ability to respond to questions in a tactful and professional manner.
- Ability to interpret accounts during review for accuracy.
- Possess familiarity with health insurance billing and guidelines.
- Basic mathematical skills.
- Good time management and organizational skills.
- Ability to work effectively with patients/responsible parties, co-workers and management.
- Excellent follow through skills.
Education and/or Experience
- High school diploma or General Education Degree (GED).
- Experience in medical billing and collections.
- Knowledgeable of HMO, PPO, Managed Care, Indemnity and Government plans guidelines, reimbursement and insured responsibility.
Other
- Maintain clean, well-kept work area.
- Maintain a well-groomed appropriate appearance per Company policy.
Patient Navigator - Buckhead, Atlanta employer: Alliance Spine and Pain Centers
Contact Detail:
Alliance Spine and Pain Centers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Navigator - Buckhead, Atlanta
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who know about patient navigation. A friendly chat can lead to insider info on job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient navigation. Think about how you’d handle specific scenarios, like discussing financial assistance with patients. We want you to shine and show off your customer service skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds. It shows you’re genuinely interested in the role and appreciate their time.
✨Tip Number 4
Apply through our website for the best chance at landing that Patient Navigator role! We’ve got all the resources you need to make your application stand out, so don’t miss out on this opportunity.
We think you need these skills to ace Patient Navigator - Buckhead, Atlanta
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Patient Navigator role. Highlight your experience in medical billing and collections, as well as any customer service skills that align with what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping patients and how your skills can contribute to our team at Alliance Spine & Pain.
Showcase Your Communication Skills: Since this role involves a lot of interaction with patients, make sure to demonstrate your strong verbal and written communication skills in your application. We want to see how you can connect with people!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Alliance Spine and Pain Centers
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of patient navigation and medical billing. Brush up on common insurance terms like HMO, PPO, and the basics of financial assistance options. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Showcase Your Customer Service Skills
Since this role heavily involves interacting with patients and responsible parties, be ready to share examples of how you've provided outstanding customer service in the past. Think of specific situations where you resolved issues or helped someone understand their financial obligations.
✨Practice Your Communication
Strong verbal and written communication skills are key for this position. Consider doing a mock interview with a friend or family member where you can practice explaining complex topics clearly and concisely. This will help you feel more confident during the actual interview.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the company and the role, such as asking about the team you'll be working with or how they handle patient feedback. This demonstrates your enthusiasm and helps you gauge if it's the right fit for you.
