At a Glance
- Tasks: Provide 2nd line support and improve business technology systems.
- Company: Join a supportive team at Alliance, focused on innovation and growth.
- Benefits: Competitive salary, bonus potential, generous holiday, and great health benefits.
- Other info: Enjoy hybrid working and opportunities for continuous learning.
- Why this job: Make a real impact by solving business problems with technology.
- Qualifications: Experience in ERP systems and a strong support mindset.
The predicted salary is between 30000 - 40000 £ per year.
We’re hiring for a Business Technology & Data Support Analyst in Chippenham | Hybrid (2 days onsite) within the Alliance Business Technology & Data Team. Are you an IT support professional who enjoys solving real business problems, working with enterprise systems, and making technology work better for users? At Alliance, we’re looking for someone who thrives in 2nd line support, enjoys working across data and business systems, and values operational excellence over pure development.
What you’ll be doing:
- You’ll act as the vital link between 1st line support, technical teams, vendors and business users, ensuring our core systems remain stable, accurate and well-supported.
- Your time will typically be split as follows:
- 60% troubleshooting and resolving tickets
- 20% building and improving our documented knowledge base
- 20% stakeholder engagement and relationship management
What you will be responsible for:
- Providing 2nd line support across core business and ERP systems
- Investigating incidents related to data integrity, workflows, integrations and access
- Performing data corrections, reconciliations and bulk updates
- Escalating and tracking defects with 3rd line teams and vendors
- Monitoring system integrations and resolving failures
- Supporting and improving use of the IT service management platform
- Creating and maintaining support documentation and knowledge articles
- Identifying recurring issues and driving continuous improvement
- Building strong relationships with business teams to support system adoption
- Assisting with small change requests, testing fixes and minor enhancements
What we’re looking for:
You don’t need to know everything on day one - curiosity, adaptability and a strong support mindset are just as important.
Experience & skills:
- Hands-on experience supporting ERP or enterprise business systems (e.g. Microsoft Dynamics 365 F&O)
- Understanding of core business processes (finance, sales, inventory, HR, etc.)
- Experience with incident management and service request tools
- Exposure to data analysis, reconciliation and data quality management
- Familiarity with ITIL principles and ticketing platforms (e.g. FreshService)
- Exposure to platforms such as D365, Concur, Bynder, Prophix, HighQ, Microsoft Fabric (or similar) is a bonus
Soft skills that matter here:
- Confident communicator who can explain technical issues to non-technical users
- Strong problem solver with an analytical, improvement-focused mindset
- Comfortable working with stakeholders at all levels
- Collaborative team player who enjoys shared ownership of outcomes
- Well organised, proactive, and able to juggle a varied workload
Why join Alliance?
- A role focused on support quality, data accuracy and continuous improvement
- Exposure to a broad technology ecosystem across the business
- Supportive team culture with real opportunities to learn and grow
- Hybrid working with a strong on-site and remote balance
- Great benefits including a competitive salary, up to 25% bonus potential, up to 10% employer pension contribution, BUPA, Life Assurance, Cycle and Electric car schemes, etc.
- Work life balance - 25 days holiday, plus celebration and volunteering days, and option to buy an additional 10 holiday days!
Business Technology & Data Support Analyst in Chippenham employer: Alliance Pharmaceuticals Limited
At Alliance, we pride ourselves on being an excellent employer, offering a supportive team culture that fosters continuous learning and growth. As a Business Technology & Data Support Analyst in Chippenham, you'll enjoy a hybrid working model, competitive benefits including a generous bonus potential and pension contributions, and a strong emphasis on work-life balance with ample holiday options. Join us to make a meaningful impact while collaborating with diverse teams and enhancing our technology ecosystem.
Contact Details:
Alliance Pharmaceuticals Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Technology & Data Support Analyst in Chippenham
✨Tip Number 1
Network like a pro! Reach out to current employees at Alliance or similar companies on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of ERP systems. Be ready to discuss how you've tackled real business problems in the past.
✨Tip Number 3
Show off your problem-solving skills during interviews. Use examples from your experience where you improved processes or resolved tricky issues, especially in tech support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Business Technology & Data Support Analyst in Chippenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Business Technology & Data Support Analyst. Highlight your experience with ERP systems and any relevant IT support roles you've had. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your problem-solving skills can help us improve our systems. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Soft Skills:We value strong communication and collaboration skills just as much as technical know-how. In your application, give examples of how you've worked with stakeholders or resolved conflicts in a team setting. This will show us you're a great fit for our culture!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our team and values!
How to prepare for a job interview at Alliance Pharmaceuticals Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of ERP systems, especially Microsoft Dynamics 365 F&O. Be ready to discuss how you've supported similar systems in the past and share specific examples of troubleshooting incidents you've resolved.
✨Showcase Your Problem-Solving Skills
Prepare to talk about real-life scenarios where you've tackled complex issues. Think about times when you identified recurring problems and how you drove improvements. This will demonstrate your analytical mindset and commitment to operational excellence.
✨Communicate Like a Pro
Since you'll be liaising with both technical teams and non-technical users, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to ensure you're comfortable communicating clearly and confidently.
✨Engage with Stakeholders
Be ready to discuss how you've built relationships with business teams in the past. Highlight your collaborative approach and how you’ve supported system adoption. Showing that you value stakeholder engagement will resonate well with the interviewers.
