At a Glance
- Tasks: Manage IT suppliers and ensure exceptional service delivery across global operations.
- Company: Alliance, a leading tech-driven company shaping the future of IT services.
- Benefits: Competitive salary, annual bonus, private medical insurance, and generous leave policies.
- Other info: Opportunity for career growth and influence in a dynamic tech environment.
- Why this job: Make a global impact while driving innovation and improving IT service delivery.
- Qualifications: Experience in IT supplier management and strong stakeholder engagement skills.
The predicted salary is between 63000 - 77000 £ per year.
Shape the future of IT service delivery on a global scale. At Alliance, technology plays a critical role in enabling our business and supporting colleagues across the globe. We're looking for an experienced IT Supplier Delivery Manager to join our Group IT team and take ownership of our strategic IT partner ecosystem, ensuring exceptional service delivery, strong supplier governance, and continuous improvement across our global operations. This is a highly visible role, working closely with our Systems & Technology Director, key business stakeholders, and external technology partners.
What you'll be doing:
- Drive supplier performance and accountability.
- Manage Alliance's strategic IT service partner and wider technology supplier network.
- Ensure suppliers consistently deliver against contractual commitments, SLAs, KPIs, and business expectations.
- Lead supplier governance activities, including performance reviews, service evaluations, and improvement initiatives.
- Provide regular service performance reporting and insights to key stakeholders.
- Challenge and support suppliers to continuously improve service quality and user experience.
- Optimise technology spend and value.
- Monitor service utilisation, licensing, and consumption to ensure cost-effective delivery.
- Support procurement, contract renewals, supplier selection, and re-tendering activities.
- Identify opportunities to optimise software investments and maximise return on technology spend.
- Ensure effective governance across software licensing, SaaS subscriptions, and managed service arrangements.
- Act as the key relationship manager between internal teams and external suppliers.
- Collaborate with stakeholders across multiple regions to understand service requirements and evolving business needs.
- Gather feedback, measure satisfaction, and turn insights into meaningful service improvements.
- Support the delivery of a technology environment that enables colleagues to perform at their best.
- Identify opportunities to improve service delivery, operational effectiveness, and supplier performance.
- Drive service enhancements and support the introduction of new technologies and capabilities.
- Influence positive change across the IT service landscape while ensuring alignment with Alliance's technology strategy.
What we're looking for:
- Proven experience managing outsourced IT services and third-party technology providers.
- Strong supplier and vendor management experience across the full supplier lifecycle.
- Experience monitoring and managing service performance against SLAs and KPIs.
- Knowledge of IT service management principles and frameworks, with ITIL certification (or working towards it) advantageous.
- Experience overseeing technology procurement, contract renewals, and supplier negotiations.
- Excellent stakeholder management skills, with the ability to communicate effectively at all levels of the organisation.
- Experience driving service improvements, operational efficiencies, and change initiatives.
- Strong understanding of IT service delivery, end-user support, and technology operations.
- Knowledge of software licensing, SaaS subscription models, and Microsoft technologies.
- A commercial mindset with the confidence to challenge existing practices and maximise value from technology investments.
At Alliance, you'll have the opportunity to influence the technology experience of colleagues across multiple locations while working with senior stakeholders and strategic suppliers. This role offers a unique blend of supplier management, service delivery, commercial oversight, and continuous improvement, making it ideal for someone who enjoys building relationships, driving accountability, and creating measurable business value.
We offer a competitive rewards package designed to support your wellbeing, financial future and work-life balance. Benefits include an annual bonus opportunity of up to 25%, a company pension contribution of up to 10%, BUPA private medical insurance, Life Assurance, and access to Cycle to Work and Electric Vehicle schemes. In addition, you'll enjoy 25 days' annual leave, plus Celebration and Volunteering Days, with the flexibility to purchase up to 10 additional days of holiday each year.
If you're ready to make a global impact and help shape the future of IT service delivery at Alliance, we'd love to hear from you.
IT Supplier Delivery Manager in Chippenham employer: Alliance Pharma plc
As an employer, Alliance Pharma offers a dynamic and collaborative work environment in Chippenham, Wiltshire, where the EMEA Category Manager role is pivotal to driving category growth and strategy across diverse markets. Employees benefit from a culture that prioritises insight-led decision-making, professional development opportunities, and the chance to influence key consumer health brands. With a commitment to excellence and innovation, Alliance Pharma empowers its team members to thrive and make a meaningful impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Supplier Delivery Manager in Chippenham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Alliance Pharma plc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Alliance Pharma plc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Alliance Pharma plc!
✨Direct Apply to Alliance Pharma plc
Let's not forget to apply directly through the Alliance Pharma plc website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Supplier Delivery Manager in Chippenham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Alliance Pharma plc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Alliance Pharma plc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Alliance Pharma plc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
