At a Glance
- Tasks: Handle customer bookings and queries via phone, email, and portals.
- Company: Dynamic company in central Stockport with a focus on customer service.
- Benefits: Full-time hours, ongoing training, and potential for permanent position.
- Other info: Supportive team atmosphere with opportunities for growth.
- Why this job: Join a fast-paced environment and enhance your communication skills.
- Qualifications: Confident communicator with good data entry skills; customer service experience is a plus.
We are currently seeking a customer service/contact centre operator for a role based in the central Stockport area. This is an ongoing, full-time position with the possibility of permanency. Working hours are Monday to Friday, 9:00 AM to 5:00 PM.
Duties and Responsibilities:
- Receiving booking requests by telephone as well as emails and portals.
- Data entry.
- Managing bookings and responding to email queries.
- All other administrational tasks as required.
Candidate Specification:
- Confident, clear telephone manner with excellent communication and interpersonal skills.
- Good data entry and computer skills.
- Attention to detail.
- Confidence to work well in a fast-paced environment.
Previous experience in a customer facing role (such as within retail, hospitality or similar where you have provided customer-support) is a strong advantage. Full, ongoing training and support is provided.
Job Types: Full-time, Temp to perm
Customer Service/Contact Centre Operator in Stockport employer: Alliance Personnel
Join our dynamic team in the heart of Stockport, where we prioritise a supportive work culture and offer comprehensive training to ensure your success as a Customer Service/Contact Centre Operator. With a focus on employee growth and development, we provide opportunities for career advancement while fostering a collaborative environment that values clear communication and teamwork. Enjoy the benefits of a full-time position with the potential for permanency, all within a vibrant community setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service/Contact Centre Operator in Stockport
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they do will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your telephone skills! Since this role involves a lot of phone communication, try doing mock calls with friends or family to get comfortable with speaking clearly and confidently.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you're engaged and keen to learn more about the company and the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen and gives you a better chance of landing that customer service role.
We think you need these skills to ace Customer Service/Contact Centre Operator in Stockport
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about customer service, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t forget to showcase your friendly tone – it’s all about making a great first impression!
Tailor Your Application:Take a moment to customise your application for this specific role. Highlight any previous experience in customer-facing positions, like retail or hospitality, and explain how those experiences have prepared you for this job. We want to see how you fit into our team!
Attention to Detail is Key:Make sure to proofread your application before hitting send. Spelling mistakes or typos can give the wrong impression, especially when attention to detail is crucial in this role. A polished application shows us you care about the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Alliance Personnel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the duties and responsibilities, especially around handling booking requests and managing queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role requires a confident and clear telephone manner, practice answering common customer service questions out loud. You could even role-play with a friend or family member to get comfortable with speaking clearly and effectively. Remember, good communication is key!
✨Show Off Your Attention to Detail
During the interview, be prepared to discuss examples of how you've demonstrated attention to detail in previous roles. Whether it’s through data entry or managing bookings, having specific examples ready will highlight your suitability for the role and reassure them that you can handle the tasks required.
✨Embrace the Fast-Paced Environment
This position is in a fast-paced setting, so be ready to talk about how you thrive under pressure. Share experiences where you've successfully managed multiple tasks or dealt with challenging situations. This will show that you can keep up with the demands of the job and remain calm and effective.
