At a Glance
- Tasks: Handle customer queries via phone and email while managing data entry tasks.
- Company: Join a dynamic team in the heart of Stockport.
- Benefits: Full training provided, flexible working patterns, and a supportive environment.
- Other info: Temporary role with potential for growth until August.
- Why this job: Gain valuable experience in customer service and administration with immediate start.
- Qualifications: Strong communication skills and attention to detail are essential.
We are currently seeking a customer service/contact centre operator for a role based in the central Stockport area. This role has a strong administrational/data entry focus, as well as some telephony duties. This is a full-time position with an immediate start available. At present, the contract is anticipated to last until August. Working hours are Monday to Friday. We will also consider alternative working patterns.
Duties and Responsibilities:
- Handling customer queries by telephone as well as emails and portals.
- Data entry and updating the work log.
- Managing bookings and responding to email queries.
- All other administrational tasks as required.
Candidate Specification:
- Confident, clear telephone manner with excellent communication and interpersonal skills.
- Excellent data entry and computer skills.
- Attention to detail.
- Confidence to work well in a fast-paced environment.
Previous experience in a customer-facing role (such as within retail, hospitality or similar where you have provided customer support) is a strong advantage. Full, ongoing training and support is provided.
Contact Centre Advisor (Temporary) in Stockport employer: Alliance Personnel
Join our dynamic team in the heart of Stockport, where we prioritise a supportive work culture and offer comprehensive training to help you excel as a Contact Centre Advisor. With flexible working patterns available and a focus on employee growth, we ensure that every team member feels valued and empowered to deliver exceptional customer service. Experience a rewarding role that not only enhances your skills but also contributes to a collaborative and engaging workplace environment.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor (Temporary) in Stockport
✨Tip Number 1
Get to know the company before your interview! Research their values and mission, so you can show how you fit in. It’ll help you stand out and demonstrate that you’re genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role involves handling customer queries over the phone, try role-playing with a friend. This will help you sound confident and clear when it’s your turn to shine.
✨Tip Number 3
Show off your attention to detail! During the interview, mention specific examples where you’ve successfully managed data entry or administrative tasks. This will highlight your skills and make you a strong candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Contact Centre Advisor (Temporary) in Stockport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills, like data entry and communication. We want to see how you can bring your unique flair to the role!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Contact Centre Advisor role. Share specific examples of how you've handled customer queries or managed bookings in the past.
Show Off Your Skills:Don’t forget to mention your excellent computer skills and attention to detail. We love candidates who can demonstrate their ability to thrive in a fast-paced environment, so give us the goods!
Apply Through Our Website:Remember, the best way to apply is through our website. It’s super easy and ensures your application goes straight to us. We can’t wait to hear from you!
How to prepare for a job interview at Alliance Personnel
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the key responsibilities like handling customer queries and data entry. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role requires a clear telephone manner, practice speaking clearly and confidently. You could even do mock interviews with a friend or family member to get comfortable with articulating your thoughts, especially around customer service scenarios.
✨Show Off Your Attention to Detail
During the interview, highlight any past experiences where your attention to detail made a difference. Whether it was catching an error in data entry or ensuring a customer's needs were met, these examples will demonstrate your suitability for the role.
✨Be Ready for Fast-Paced Questions
Given the fast-paced environment mentioned in the job description, be prepared for questions that assess how you handle pressure. Think of examples from previous jobs where you successfully managed multiple tasks or dealt with challenging situations.
