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For Companies At a Glance
- Tasks: Provide exceptional customer service and resolve inquiries efficiently.
- Company: Join a vibrant team in the Jewellery Quarter.
- Benefits: Full-time hours, supportive environment, and opportunities for growth.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and previous customer service experience.
- Other info: Dynamic role with a chance to develop your problem-solving skills.
We are seeking a Customer Service Representative for a role based in the Jewellery Quarter. The ideal candidate will be responsible for providing exceptional customer service, addressing inquiries, and resolving issues efficiently. This role requires strong communication skills, a positive attitude, and the ability to work well under pressure. Working hours are 9am to 5pm Monday to Friday.
Responsibilities
- Respond to customer inquiries via phone and email in a professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Handle customer complaints and resolve issues promptly while maintaining a positive experience.
- Completing daily outbound calls to customers relating to queries, deliveries and delays.
- Occasional helping out in other departments when required.
Candidate Specification
- Excellent communication skills with a good phone manner.
- Good computer skills.
- Proficiency in data entry with attention to detail.
- Strong interpersonal skills.
- A proactive approach to problem-solving.
- Previous experience in a customer service role.
Job Type: Full-time
Customer Service Advisor employer: Alliance Personnel
Contact Detail:
Alliance Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention something specific about them that excites you.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, try role-playing with a friend or family member. It’ll help you feel more confident when you’re on the phone.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will impress us during the interview!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re genuinely interested in the position and helps keep you on our radar.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're looking for someone with excellent communication skills, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your phone manner in your cover letter.
Tailor Your Application: Take a moment to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous experience in customer service and how it aligns with the responsibilities mentioned in the job description.
Be Positive and Proactive: We love a positive attitude! Make sure your application conveys your enthusiasm for the role and your proactive approach to problem-solving. Share examples of how you've turned challenges into opportunities in past roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Alliance Personnel
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its products. Research their customer service approach and think about how your skills can contribute to their success. This will show that you’re genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common customer service scenarios and how you would handle them. Think about times you've resolved issues or dealt with difficult customers. Being able to share specific examples will demonstrate your problem-solving skills and experience.
✨Show Off Your Communication Skills
During the interview, focus on your communication style. Speak clearly and confidently, and don’t forget to listen actively. This is crucial for a Customer Service Advisor role, so showcase your ability to engage with others effectively.
✨Stay Positive Under Pressure
Be prepared to discuss how you handle stressful situations. Employers want to see that you can maintain a positive attitude even when things get tough. Share examples of how you’ve managed pressure in previous roles to highlight your resilience.
